Complexity is on the rise. To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional
complexity and chaos. More people are involved in operations and in incident response, across an ever-Increasing mix of systems, applications, tools and layers of abstraction, resulting in more and more risk to the business.
As digital operations scale up within an organization — especially when developers are given operational responsibilities to own The services they build in production — one of the core challenges becomes ensuring the best possible customer experience in the face of degradations and outages.
Organizations looking to improve their incident response must first establish consistent practices roles, and terminology. In this guide, we'll walk you through incident best practices, and capabilities you can leverage to embed those best practices into your response process.