Who leads in technology support?
Are you a Frontrunner, Contender, or Qualifier in the Technology Support arena?
Frontrunners outperform when managing multiple devices, platforms and vendors. 57% of Contenders report better technology support. 65% of Frontrunners report better technology support. 37% of Qualifiers report better technology support.
Why? Because Frontrunners do four things more often, and more thoroughly. 83% of Frontrunners, 45% of Contenders, 13% of Qualifiers have an established and strategic approach for support.
See how IBM can help you become a technology support frontrunner.