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Genesys Awarded GSA’s New Contact Center SIN for Automation

Government Agencies Can Now Procure Industry-Leading Customer Experience Solutions for Artificial Intelligence, Chat and Voice Bots, Speech Recognition and More The United States federal government, as well as qualifying state, local and tribal agencies, can now leverage industry-leading solutions from Genesys with ease to deliver better, faster service to constituents across multiple communication channels, including phone, text, webchat and social. This is the result of the global leader in omnichannel customer…

Keap Unveils New Product Lineup of CRM and Marketing Automation Software for Small Businesses – Keap Grow, Keap Pro and Infusionsoft

Keap, formerly Infusionsoft, revealed its new product lineup of CRM and marketing automation software built for small businesses. For 17 years, the company has led the market as the pioneer of CRM and marketing automation software for small businesses. Earlier this year when the company rebranded from Infusionsoft to Keap, it introduced the first edition of the new product lineup, now officially called Keap Grow. Keap Grow and Keap Pro join Infusionsoft in the product lineup, the most powerful edition of the CRM and…

Agreement Process Automation Yields Major ROI, Finds Independent Study

Study Analyzes and Quantifies Reduced Costs, Lower Risks, and Improved Customer Experience While most companies remain hindered by manual, legacy agreement processes, companies that automate the way they handle agreements with customers, vendors, and employees can do business faster, at less cost, with lower risk, and a better customer experience. That's according to The State of Systems of Agreement, 2019, a commissioned study conducted by Forrester Consulting on behalf of DocuSign. The study examines the benefits of…

Copper Positioned in Gartner’s 2019 Magic Quadrant for Sales Force Automation

Google-Recommended CRM Is Designed so You Never Have to Leave Your Inbox Copper, leading provider of CRM for G Suite, announced its inaugural recognition by Gartner in the 2019 Magic Quadrant for Sales Force Automation. We believe this recognition represents further validation of Copper’s different approach to legacy software and proves that its native integrations within G Suite are designed for the modern workforce. Copper is the first CRM built for managing any type of relationship across the business — from finance to…

Matter Enters Cloud Automation Market as Industry’s First Complete Solution for Seamless Enterprise Migrations

Matter Is the First Cloud Management Platform to Automate Planning, Provisioning and Compliance Matter, a cloud-automation and management platform for seamless enterprise deployments, launched with general availability. Matter is built by cloud architects for cloud architects and is the first platform that simplifies and secures complex cloud migrations by providing best-of-breed automation for planning, provisioning and compliance. By addressing all three vital elements in one product, enterprises can now migrate or…

TextUs Next Combines Conversational Text Messaging, Cloud-Voice and Personalized Automation to Connect Businesses with Their Customers in…

New TextUs Next platform gives businesses a real-time, one-to-one connection with customers to communicate faster and build better relationships TextUs, the fastest growing business text messaging software in the nation, announced TextUs Next, a new real-time communication platform for connecting businesses with customers in real-time, on their terms. As business moves to adapt and meet customers on how they prefer to communicate, leading organizations are using text messaging to enable a more personal way for people to…

Omron Automation Americas Teams up With SDL and Dept to Launch New Website Across Four Languages

The Automation Experts Prepare for Digital Future with SDL Tridion Sites, a Leading Content Management Platform SDL, a global leader in content creation, translation and delivery, announces that Omron Automation Americas has launched a new website across four markets and languages to support its digital growth strategy. Designed, built and launched by SDL’s partner Dept – and based on SDL Tridion Sites 9.0 – the relaunched website offers customers across US, Canada Brazil, and Mexico a highly personalized experience in…

Pega Named a Visionary in Gartner’s Magic Quadrant for Robotic Process Automation Software

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation Software (1). Gartner evaluated 18 RPA enterprise vendors based on their completeness of vision and ability to execute. In the report, Gartner notes the relationship between RPA tools and Intelligent Business Process Management Software (iBPMS): "RPA tools deliver more sustainable solutions when combined with an…

Freshworks Named in Gartner’s 2019 Magic Quadrant for Sales Force Automation

Freshworks Inc., a global innovator in customer engagement software, announced that it has been recognized in the Gartner June 2019 Magic Quadrant for Sales Force Automation. Freshsales, its cloud-based sales CRM software, was also recognized in the report. With a highly intuitive UI and a powerful feature set including AI-based lead scoring, visual deal pipeline and intelligent workflow automations, Freshsales gives businesses of all sizes everything they need to manage their sales in a hassle-free package. "As a…

Blue Prism Closes Thoughtonomy Acquisition; Boosting Intelligent Automation and Cloud Delivery Capabilities

Acquisition Accelerates Blue Prism Digital Workforce Adoption Via SaaS Offering that Extends Market Coverage to Mid-Tier Enterprises Blue Prism announced the close of its acquisition of Thoughtonomy. With the acquisition complete, Thoughtonomy, now a Blue Prism company, will operate as a business unit led by its founder and CEO Terry Walby. Both companies will work to enable an on-demand Digital Workforce, accessible to all, by combining the strengths of Blue Prism's connected-RPA platform and Thoughtonomy's award winning…

Bpm’online named a Leader in 2019 Gartner Magic Quadrant for Sales Force Automation

Bpm'online, a global business software company leading in the space of low-code, process automation and CRM, announced it has been positioned as a Leader in the 2019 Gartner’s Magic Quadrant for Sales Force Automation(1). It’s the fourth consecutive year bpm’online is recognized by one of the leading global research organizations, and the first time in the Leaders quadrant. Bpm’online sales equips thousands of organizations from various industries worldwide with advanced tools to drive efficient sales processes and…

NICE Robotic Process Automation Named a Leader in Everest Group’s PEAK Matrix for Second Consecutive Year

NICE scores high on both 'Vision and Capability' and 'Market Impact' axes in leading analyst's RPA Technology Vendor Assessment 2019 report NICE announced that its Robotic Process Automation (RPA) offering has been recognized as a ‘Leader’ in Everest Group's PEAK Matrix, part of their RPA Technology Vendor Assessment 2019 report. The NICE solution was selected based on ”the assessment of the market impact and overall vision & capability of technology vendors.” The versatile and scalable NICE Robotic Automation…

CRMNEXT Advances in the Gartner 2019 Magic Quadrant for Sales Force Automation

Leading Financial Services CRM Acknowledged in Gartner Magic Quadrant for Fifth Consecutive Year CRMNEXT, Inc., a leading CRM provider for financial services, announced that it has been named a Challenger in Gartner’s 2019 Magic Quadrant for Sales Force Automation. “CRMNEXT provides the tools to help level the playing field for banks and credit unions of all shapes and sizes,” said Joe Salesky, CEO of CRMNEXT, Inc. “Our solution is a game changer, giving team members immediate access to deep customer insights, targeted…

TechSee Launches Industry’s First Visual Automation Solution for Contact Centers

Computer vision AI technology enhances CX and reduces costs through intelligent agent decision support TechSee, a global leader in visual customer assistance powered by computer vision AI and augmented reality, introduced TechSee Smart, the world's first computer vision solution for contact centers. TechSee Smart addresses the challenges agents face when automation tools cannot perform complex tasks, helping businesses improve issue resolution efficiency, reduce costs, and improve customer experience. TechSee Smart…

UiPath Named a Leader in the 2019 Gartner Magic Quadrant for Robotic Process Automation

Positioned highest for its ability to execute and furthest for completeness of vision UiPath, the Robotic Process Automation (RPA) market leader, announced it has been positioned by Gartner, Inc. as a Leader in the 2019 “Magic Quadrant for Robotic Process Automation Software”* research report. UiPath was one of 18 vendors evaluated in the first year of this report and placed highest and furthest for ability to execute and completeness of vision, respectively, in the Leaders quadrant. Marketing Technology News: Kochava…

Tactical Marketing Automation Announces Master List Creation Tool for Act-On Software

Simplifies Act-On List Management Tactical Marketing Automation, LLC, a digital marketing agency specializing in marketing automation consulting and services, has announced the release of Unity List Aggregator (ULA), a Software as a Service (SAAS) application designed to augment the list capabilities of Act-On Software's marketing automation software. The ULA application is designed to connect to an Act-On Software customer account using their standard license credentials and extracts all marketing lists in the…

Fastman Releases Access Manager and Digital Signature Automation for DocuSign

Fastman announces latest digital signature and OpenText read-only license compliance solutions Fastman, the leading provider of information security and management services and solutions for OpenText Content Suite and Extended ECM, has recently released two highly anticipated updates. These include Fastman Digital Signatures, a digital signature solution for OpenText Content Suite and Extended ECM leveraging the DocuSign Agreement Cloud and on-premise Digital Signature Appliance, and Fastman Access Manager, the most…

Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Sales Force Automation

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Sales Force Automation (1). This is the second year in a row the company's Pega Sales Automation solution has been evaluated. In the report, Gartner evaluated 19 sales force automation (SFA) vendors based on their completeness of vision, including market understanding, marketing strategy, sales strategy, offering (product strategy), business…

Kofax Establishes Leadership Position as the Only RPA Provider Delivering End-to-End Intelligent Automation

As part of Kofax’s Intelligent Automation platform, Kofax RPA uniquely addresses common limitations while digitally transforming operations at scale Kofax, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, today announced its leadership position as the only provider of robotic process automation (RPA) software capable of delivering end-to-end Intelligent Automation solutions at scale. Kofax RPA is the only RPA solution built into a robust Intelligent Automation…

Robotic Process Automation Deployments Prove Better Customer Experience and Higher Revenue Growth

RPA needs to be part of a cross-organizational plan for automation, as it can improve business results with efficient processes and employee satisfaction, finds Frost & Sullivan With enterprises across industries seeking elegant, seamless, and effective solutions that will improve business processes, the global robotic process automation (RPA) market is expected to grow to more than $2 billion by 2020. Deployments in contact centers are growing strongly due to RPA's ability to reduce costs and increase operational…