New update focuses on next-generation AI with the incorporation of intelligent automation and virtual agent support EasyVista Inc., a global …
Telestax Partners with Zain Jordan to Deliver CPaaS to Their Nearly 50 Million Active Individual and Business Customers
Zain Jordan, a member of Zain Group, one of the leading mobile telecom innovators across the Middle East and North …
Uberall and Trustpilot Unveil Integration to Make it Easier for Businesses to Manage Customer Reviews Across Multiple Locations
Trustpilot customers which also use Uberall can now manage & respond to feedback for every location directly through Uberall’s all-in-one …
Video Conferencing Equipment Supplier, IVCi, Explains What AV as a Service Is and Why Your Company Needs It
With a transforming economy, the AV industry has begun to transform as well. More often we’re seeing AV companies turn …
KPMG’s Connected Enterprise Digital Transformation Approach Maximizes Customer Centricity
KPMG Offers a Connected Cross-Cloud Environment to Help Align Operations in Alliance with Salesforce KPMG announced developments to its digital …
Reputation in the Online World: How Brands Can Cut Through the Endless Choices of the Customer Journey
Customer Journey is evolving. This change in customer behavior could see the internet account for as much as 53% of …
Repsco, Largest Contract Sales Organization in France, Selects Veeva CRM for Better Customer Engagement
Veeva Systems announced that Repsco, the largest contract sales organization in France, has standardized on Veeva CRM for all their …
Wurl Launches AdPool, World’s Largest Cross-Platform Advertising Service for Connected TV
New Service Gives Advertisers Access to Billions of Ad Avails on Leading Connected TV Platforms Wurl, the leading provider of …
7 Tips for Creating a Customer-Centric Organization
Client satisfaction is more important than ever. No matter the industry, customers will make comments—online and off—that affect the future …
CGS Survey Reveals a Blend of Automation and Human Interaction Will Drive Meaningful Connections Between Customers and Brands
Over 70% of US Consumers Are Less Likely to Use a Brand If Customer Representatives Are Unavailable CGS, a global …
Using Conversational AI to Improve Customer Experience
Customer experience should be top-of-mind for any customer-facing business in the digital age. But as consumers increasingly take their interactions …
Invoca Releases Signal Discovery to Give Marketers Access to an Untapped Source of First-Party Customer Data
First-of-its-kind solution powered by unsupervised machine learning helps marketers uncover and apply an unprecedented level of customer insights from inbound …
I-ON Communications Co., Ltd. Announces Google Contacts Management Service “Contact Editor” Release
I-ON Communications Co., Ltd. a wholly-owned subsidiary of I-ON Digital Corp., a Seoul, South Korea based global enterprise software company …
White Ops ‘Marketing Integrity’ Product Enables Marketing Leaders To Protect Brand Websites And Their Customer Acquisition Efforts
New offering detects and prevents sophisticated bots from negatively impacting the performance and ROI of digital marketing campaigns White Ops, …
LG Uplus Leads 5G Service with AR, VR Features: Report
South Korea’s mobile operator LG Uplus has adopted a successful differentiation strategy through its AR and VR service portfolio in …
AWS Announces Amazon Web Services IQ
New Service Makes It Easier and Faster for Customers to Connect and Collaborate with AWS-Certified Third Party Experts Amazon Web …
Car Service in DC, Connect, Provides 3 Tips for Getting In and Out of the SFO Airport Quicker
The San Francisco National Airport is one of the busiest airports in the United States, making it difficult to navigate. …
M Science Launches Expanded Data-Driven Enterprise Software and Cloud Services Analysis and Data Visualization
Another Industry First as Unique Data Now Offers Unprecedented Visibility into Business-To-Business Interactions M Science, the pioneer in data-driven research …
New Product From SugarCRM Provides Key Customer Data During Real-Time Communications
Sugar Connect Integrates Critical CX Activities with Microsoft Office 365 and Google G Suite SugarCRM Inc., a company that helps …
Cheetah Digital Unveils Customer Engagement Suite at Signals 19
The Customer Engagement Suite Enables Marketers to Drive Revenue, Build Lasting Customer Relationships, and Deliver a Unique Value Exchange Throughout …