Banner Before Header

Pipeliner Recognized for the First Time in the Gartner Magic Quadrant for Sales Force Automation

Evaluation Based on Completeness of Vision and Ability to Execute Pipeliner, a leading CRM provider, announced it has been positioned as a Niche Player by Gartner, Inc. in the 2019 Magic Quadrant for Sales Force Automation for the first time. Vendors were evaluated on their ability to execute and completeness of vision. This inclusion represents a major landmark for Pipeliner and its growing global customer base. "We consider being positioned in the Magic Quadrant for Sales Force Automation by Gartner for the first…

HubSpot Receives Frost & Sullivan 2019 Global Growth Excellence Leadership Award for Marketing Automation

The Award Calls Hubspot's Flywheel Approach a Model for Growth and Success Across Marketing, Sales, and Customer Service  HubSpot, a leading growth platform, announced that it is the recipient of the 2019 Global Growth Excellence Leadership Award for marketing automation. The award specifically attributes the company's success to the flywheel model, HubSpot's approach to marketing, sales, and customer service that uses the momentum of happy customers to drive referrals and repeat sales. "By introducing a 'flywheel'…

Talla Introduces Industry’s First Customer in the Loop Training Dashboard for Support Automation

Customer and Agent interactions ensure data quality in training AI-based system to achieve high customer response accuracy Talla, a leader in AI-powered support automation, unveiled the industry’s first customer-in-the-loop training dashboard for customer support automation. The Talla Training Dashboard enables users to easily add, qualify and share responses to customer inquiries to collectively advance the intelligence of the Talla customer support system. The new dashboard compiles and annotates quality data from…

Digital Technology, Automation and Sourcing for Contact Centers the Focus of ISG Smartalks Webinar

July 9 Event to Cover the Importance of All Three Facets to Maximize Contact Center Value The use of new technologies and approaches to meet evolving customer expectations for contact center experience will be the focus of an ISG Smartalks™ webinar on July 9, hosted by Information Services Group, a leading global technology research and advisory firm. Wayne Butterfield, director, ISG Automation, and Eleanor Winn, director, ISG Digital Sourcing, will host the live, one-hour session, "Contact Centers of the Future," at…

Local Media Consortium and Centro Deliver Media Automation for Digital Publishers

Local Media Organizations Centrally Manage In-House Agencies Through Centro’s Basis; Connects Back Office Functions with Planning, Buying, Campaign Analytics and Business Intelligence Centro, a global provider of advertising technology, announced an agreement with the Local Media Consortium to offer its members media automation solutions. The LMC, which delivers economic value to local media companies through strategic partnerships, is made up of more than 80 media companies that include more than 3,300 different outlets.…

New Research Reveals Employees Are Ready to be Empowered by Automation Technology

75 Percent of Responses Indicate Employees Believe Robotic Process Automation Will Improve Their Performance, Reduce Errors, Grow Sales and Increase Customer Experience NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed to understand…

AnsweriQ Unveils New Single-Click Automation for Customer Service Teams

AnsweriQ’s Robo Assist Enables Freshly to Reduce Customer Service Response Times by 90% Utilizing Artificial Intelligence (AI) and Robotic Process Automation (RPA) AnsweriQ, a leading provider of intelligent automation for customer service, announced the availability of its product, Robo Assist, which enables single-click automation for agents – a new offering that uses AI and RPA to resolve cases. Single-click automation empowers the agent to automate mundane and repetitive scenarios like refund processing, account…

New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite

Survey commissioned by UiPath finds most organizations are very satisfied with their automation programs and believe automation will accelerate human achievement UiPath, the leading Robotic Process Automation (RPA) software company, released a new study that explores the current and future progress of automation in organizations around the world. The survey, developed in collaboration with The Economist Intelligence Unit, found that over 90 percent of organizations already use technology to automate business processes.…

UK Organisations Leaders in Adopting Business Automation

A New Survey Commissioned by UiPath Finds That Growing Business Challenges Are Being Addressed With Automation – With the UK Being One of the Four Countries Populating the Leader Pack UiPath, the leading Robotic Process Automation (RPA) software company, is releasing a new study that reveals the current and future progress of automation in organisations across the world. The survey, entitled The Advance of Automation: business hopes, fears and realities, was developed in collaboration with The Economist Intelligence Unit…

SureDone Enhances Automation Engine to Support Marketplaces and Complex Integrations

Updated E-Commerce Automation System now Supports Newegg, Rakuten, WebShopManager, ShipHero, Informed Repricer and more SureDone, a leading multichannel e-commerce listing and order management platform that improves the efficiency and automates the online commerce of brands, enterprises and growing e-commerce sellers, has enhanced its advanced Automation Engine to support complex connection types and integration workflows required by partner APIs. Initial implementations leveraging these powerful enhancements include…

The 3 A.I. Scenarios: Artificial Intelligence, Augmented Intelligence, and Intelligent Automation

Digital transformation by harnessing AI and Intelligent Automation is the most obvious path to sustain businesses to prepare for future New-age Digital Transformation journeys are hinged on AI capabilities. While most businesses automatically relate to AI for Artificial Intelligence, there are two more AI scenarios that you should be aware of. In this article, we will tell about these three A.I. scenarios that involve Cognitive Learning and Intelligent Automation — Artificial Intelligence Augmented Intelligence…

Eggplant Expands Test Automation Across Entire Lifecycle

Low Code Tooling to Accelerate Usability and Speed of Automation; Incorporating Automated Accessibility Testing Eggplant, the digital experience specialist, announced the latest enhancements to its Digital Automation Intelligence (DAI) Suite. The additions build on Eggplant’s proven ability to automate every aspect of the testing lifecycle through AI, machine learning, and analytics. Eggplant’s DAI Suite is the first AI-driven test automation solution that is delivering continuous intelligent test automation focused on…

Ada Introduces ‘Automation to Agent’ Customer Experience

Initial pilot deployments resulted in unprecedented time savings for live agents Ada, the market leader in Automated Customer Experience (ACX), announced the launch of Ada Glass, which provides seamless customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. A new feature of Ada’s ACX platform, Ada Glass enables enterprises to instantly connect customers with live support agents directly within Ada’s chatbot interface. Ada Glass allows customer service…

Avaamo Collaborates with Automation Anywhere to Offer Conversational AI to RPA Customers

Collaboration Will Help Deliver Automation Solution to Enterprises Avaamo, the leader in conversational AI technology, has joined the Automation Anywhere Technology Alliance Program to help deliver a comprehensive automation solution to enterprises. Avaamo is a conversational AI platform that helps enterprises build multi-turn conversational applications over text and voice. Automation Anywhere, the global leader in robotic process automation (RPA), enables companies to operate with unprecedented productivity and…

Salesfusion Joins Forces with Kyloe Partners to Drive Home Value of Marketing Automation for Recruiting and Staffing Industry

Key Bullhorn Partners Combine Efforts to Showcase Unique Benefits of Integrating Technologies to Enhance Marketing and Applicant Tracking Salesfusion, by SugarCRM, and Kyloe Partners, both partners of Bullhorn, a cloud-based CRM solution for staffing and recruiting, are teaming up to educate users on how best to leverage the two technologies to make the most of their investment and enhance and scale their marketing efforts. @Bullhorn partners, @KyloePartners and @Salesfusion, team up to enhance recruiting and staffing…

Adstream Expects Inevitable Merger of TV and Digital Ad Buying To Drive Marketers Faster Toward Process Automation

As TV and Digital Markets Shift, Technology Adoption Will Allow Marketers to More Quickly Adjust to Evolving Trends Adstream announced they are poised to move with the changing TV and digital markets, even getting out ahead of the coming changes. As a leading global provider of digital asset management, creative logistics and analytics solutions, Adstream can see over the horizon, and believes the convergence of TV advertising and digital is coming to a head in 2019. Last month, Forrester principal analyst Jim Nail's…

Delivra Unveils Improved User Experience and Automation Dashboard

Marketing Technology Company Unveils New UX Developed to Meet the Growing Needs of Customers Delivra — a provider of advanced email marketing automation and a part of the CM Group family of brands — announced the release of its new in-application user experience. Inspired by customer and in-house expert feedback, Delivra has made several improvements to its navigation and functionality to increase ease-of-use including its automation dashboard. Alongside this, Delivra announced its rebrand, bringing a modern and…

Infosys Continues to Impress Clients with Digital Process Automation; Wins Partner Excellence Award at PegaWorld 2019

Infosys is a Strategic Partner for Pegasystems Inc. At the PegaWorld 2019, Pega recognized Infosys' valuable contribution to Digital Transformation processes for clients and partners. Infosys helped Pegasystems to implement large-scale complex Digital Process Automation platforms and solutions. Infosys and Pega bring a robust customer ecosystem experiences to life with innovative and creative solutions based on actionable data insights. In an official press release, Infosys revealed that the 'company' is a key catalyst in…

Interactive Demo Automation for Sales Engineers – Consensus’ New Release Unlocks Unique Buying Group Analytics

Consensus, a software startup that helps B2B presales teams scale through interactive demo automation, announced today a new update designed for large customers. "While working with presales and sales teams at some of our enterprise customers, such as Oracle and ADP, we noticed the need for some additional features unique to large companies," says Garin Hess, Founder and CEO. "For example, they want to have more control over how they organize the unique demo analytics that Consensus gathers and tracks."…

Automation Anywhere CEO and Co-founder Mihir Shukla Named EY Entrepreneur Of The Year 2019 Award Finalist in Northern California

Joining the Ranks of Unstoppable Entrepreneurs in Northern California, and Recognized for Relentlessness, Innovation and Personal Commitment EY announced that Mihir Shukla, CEO and co-founder of Automation Anywhere, the global leader in Robotic Process Automation (RPA), has been selected as a finalist for the Entrepreneur Of The Year 2019 Award in the Northern California region. Widely considered to be one of the most prestigious business awards in the U.S., the program recognizes entrepreneurs and leaders of…