54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, …
Salesforce Expands Financial Services Cloud with New Insurance Innovation–Bringing Policyholders, Insurers and Agents Together
New insurance capabilities enable insurers to reach policyholders on the channels of their choice, intelligently prioritize tasks, and build deeper …
Helsinki-based Apps and User Feedback Management Service AppFollow.io Secures $1.1 Million in Funding Led by Vendep Capital & RTP Global
AppFollow, a Helsinki-based startup that helps businesses manage mobile apps and user feedback from all major app stores, has secured …
OneLogin Announces Winners of Customer Awards at Connect 19 Conference
Awards Recognize Companies for Business Transformation, Cloud Deployment, Collaboration and Innovation OneLogin, the leader in Unified Access Management which delivers …
TIBCO Brings Integration and Advanced Analytics Solutions to Amazon Web Services
Latest Features for Connecting, Unifying, and Augmenting Intelligence Now Available to AWS Customers TIBCO Software Inc., a global leader in …
Casey’s General Stores Looks to Uncover Customer Insights and Expand Loyalty with Smg’s Customer Experience Management Solution
Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has …
Alibaba Cloud Spurs Industry Innovation for China Gateway Customers
Customers Innovate Using Cloud Computing Technologies and Ecosystem Support to Address Operational Pain Points Alibaba Cloud, the data intelligence backbone …
Ram Truck Customers Receive Industry-first Listening Experience With SiriusXM’s New ‘Personalized Stations Powered by Pandora’
Starting in October, 2020 Ram trucks with Uconnect’s 12-inch touchscreen to offer SiriusXM’s newest feature ‘Personalized Stations Powered by Pandora,’ …
The Top Four Messaging Channels in Customer Care and How to Select the Right One
As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now …
Informatica Hosts Virtual Launch Event Focused on Helping Customers Modernize and Transform Their Enterprises With AI, Data and Cloud
Informatica Hosts Virtual Launch Event Focused on Helping Customers Modernize and Transform Their Enterprises With AI, Data and Cloud Informatica, …
Igneous Announces DataProtect Backup as-a-Service Direct to AWS
Igneous, Inc., the Seattle-based company delivering the only Unstructured Data Management (UDM) solution, today announced the release of the software-only …
Ebix and Yatra Online, Remain Committed to Creating India’s Leading Travel Services Platform
Ebix, Inc. and Yatra Online, Inc. stated that they continue to work diligently towards consummating the merger announced on July …
Ushur Introduces SmartMail: An Advanced Application to Automate Customer Email Processing Using AI
New Application Utilizes Artificial Intelligence to Automate High-Volume Customer Email Ushur, a leading intelligent automation platform that harnesses conversational AI …
Ste. Michelle Wine Estates Leverages Microsoft Dynamics 365 to Transform Customer Experience
Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, and Microsoft Corp. have announced plans to …
Singapore Tech Company Biqmind Launches New Partnership with HUAWEI CLOUD to Support Customers Across APAC
Biqmind Will Provide Advanced It Advisory and Professional Services to Help HUAWEI CLOUD Customers with Easier Adoption Biqmind has signed …
Frost & Sullivan Identifies Leading Companies in the Video Management Services Market
Frost Radar ranks top companies in the industry based on their strengths and opportunities in innovation and growth performance Frost …
AI-Powered Insurmi Secures Funding to Modernize How Insurers Engage Customers
The Funding Will Accelerate Insurmi’s Global Expansion Insurmi, a conversational-AI powered customer engagement platform for insurance carriers, has secured an …
Centerfield Launches Customer Intelligence Tool “Insights by Scout” to Supercharge Digital Customer Acquisition
Centerfield, a technology-driven marketing and customer acquisition company, announced the launch of its customer intelligence platform, Insights by Scout. Insights …
New IBM Inventory Visibility Helps Improve Omnichannel Profitability and Customer Experience for High-Turn Inventory Industries
Supply Chain Application Optimizes Order Management Process with Single, Real-Time View of Orders and Inventory Across Entire Fulfillment Network IBM …
Cloud Based Video Conferencing Service Provider, IVCi, Lists Four Benefits of a Career in the AV Industry
With the technological world ever expanding through our daily lives and workplaces, there’s no doubt that the AV industry is …