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Aiozium Launched SaaS-Based Marketing Intelligence Tool Powered by AI

Aiozium, a new launch of Crowdnik Networks Private Limited, is a SaaS-based platform for marketers powered by machine learning techniques in a different way. The tool has intelligence for self-correction and self-learning for better campaign optimization and high ROI. Aiozium is a multi-dimensional platform that not only reads the data, makes sense of all the data and generate actionable insights on them, but also gives the real-time information about customer behavior. It builds the trend of the customers based on a…

Connatix Announces Launch of Elements, the First Online Video Platform with Built-in Revenue for Publishers

Transformative video technology disrupts traditional video player cost models to help publishers create new revenue streams, engage readers, and offer premium video inventory to advertisers Connatix, a next-generation video technology company for publishers, announced the launch of Elements, the first online video platform (OVP) to unify editorial and revenue goals through an integrated technology stack. With an advanced video player at its core and robust content management tools, Elements was designed to drive…

AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience

Development Allows Online Service and e-Commerce Businesses of All Sizes and Budgets to Automate Customer Service and Cut Support Costs AnswerDash, a leading provider of self-service support solutions for customers such as Moo, Lenox, and Sennheiser, has announced the release of a new, streamlined AI-powered self-service tool called AnswerDash Lite. This latest version of the company's AI-powered Q&A software offers a more compact support solution that will help SMBs automate operations, deflect tickets, and reduce…

Uptake Solves Dirty Data Problem with AI Data Integrity Capability for Maintenance Optimization

Uptake Asset IO Repairs Work Order Data to Provide Insights for Up to 20 percent O&M savings Industrial artificial intelligence (AI) leader, Uptake, announced it is solving critical problems for the Energy, Industrial and Utilities sectors by providing comprehensive data integrity capabilities for operations and maintenance (O&M) that allows work order cost analysis overcoming the industry challenge of incorrect, dirty work order data. Companies worldwide are using advanced analytics and machine learning for…

Topbox Conversation Analytics Enable Faster Discovery of Actionable Customer Insights

New Universal Search and AI Features Quickly Pinpoint the Root Causes of Customer Friction Points Across All Customer Conversations to Improve the Customer Experience Topbox, makers of enterprise Conversation Analytics software, announced new and enhanced functionalities that make actionable insights easier and faster to find in a data set that includes all conversations with and about a company. For CX and marketing professionals that want to understand and improve the customer experience, Topbox is an agnostic aggregator…

AI in Documents: Where AI Makes the Most Impact in Business

We are witnessing unprecedented change in the way companies do business. Companies are finding new and imaginative ways to improve their business and customer interactions by employing transformative digital technologies. It’s how digital startups turned into industry behemoths such as Airbnb, Uber and Venmo. However, for established companies transitioning from old models of doing business to new ways fueled by innovative technologies is challenging for enterprise organizations. Replacing older legacy systems and…

New Global Report Reveals 9 in 10 Companies See ‘Self-Service’ as the Future for Customers

A new survey has shown that 88% of companies believe ‘self-service’ will be the fastest growing channel in customer service by 2021. The State of Native Customer Experience Report, revealed at Unbabel’s Customer Centric Conference 2019, details the opinions of senior executives surveyed at global companies (including several Fortune 500 organizations), regarding their worldwide multilingual customer support operations across the technology, retail, travel, finance, business services and entertainment sectors. The…

LatentView Analytics Launches AI-Driven Conversational Analytics Platform ‘Casper’ to Democratize Enterprise Data

New Platform Enables Anyone across the Enterprise to Access Data and Insights on Demand through Natural Language Voice and Text Queries LatentView Analytics, a trusted analytics partner to the world’s most recognized brands, launched Casper, its new AI-based conversational analytics platform, that enables anyone within a company to easily access customized reports and insights in visual, text, or voice form with no coding required. According to Gartner, by 2021, “conversational first” will be adopted by the majority of…

CognitiveScale Expands Relationship with Microsoft through Deeper Product Integration

CognitiveScale Cortex now live on Microsoft Azure Marketplace CognitiveScale Inc., an Enterprise AI software pioneer, has expanded its strategic relationship with Microsoft to further accelerate adoption of CognitiveScale’s Cortex software amongst businesses using Microsoft Azure. Today, enterprises spend weeks deploying AI platforms and building intelligent business processes in their cloud or data center environments. As a result, AI projects take a long time to get started and deliver value. Built on open and extensible…

Bioz Launches the Next-Generation of Its Industry-Leading AI Search Engine for Life Science Experimentation

New AI Platform Accelerates Scientific Research and Drug Discovery, includes over 300 Million Product Listings from 50,000 Vendors Bioz, Inc., developer of the world's most advanced and comprehensive search engine for life science experimentation, has launched the next-generation of its patent-pending search engine. The updated cloud technology includes a new user interface, extensive coverage of scientific papers, millions of images and figures from articles, thousands of techniques, sub-techniques, advanced filters, and…

TechBytes with Anthony Macciola, Chief Innovation Officer, ABBYY

Tell us about your interaction with smart technologies like AI, Customer Data Analytics, and Intelligent Automation. Working with AI-enabling technologies is an everyday occurrence at ABBYY. Since its inception 30 years ago, ABBYY has used AI technologies to solve document-related problems for enterprises using intelligent capture. Specifically, we work with Computer Vision, Machine Learning, Natural Language Processing, and Cognitive Content IQ skills. Here’s how we use them. Computer Vision: Focused on automatic…

CognitiveScale Expands Relationship with Microsoft through Deeper Product Integration

CognitiveScale Inc., an Enterprise AI software pioneer, has expanded its strategic relationship with Microsoft to further accelerate adoption of CognitiveScale’s Cortex software amongst businesses using Microsoft Azure. Today, enterprises spend weeks deploying AI platforms and building intelligent business processes in their cloud or data center environments. As a result, AI projects take a long time to get started and deliver value. Built on open and extensible specifications, Cortex simplifies the design, development,…

Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services

Lionbridge, the world's most trusted globalization partner, is pleased to announce the launch of Lionbridge AI. Marrying the market-leading human-annotated AI training data services and linguistic capabilities of Lionbridge, formerly known as Machine Intelligence, with the data training platform and marketplace of recently-acquired Gengo, Lionbridge AI provides a suite of capabilities and services that meets the end-to-end needs of companies building the next generation of machine learning and artificial intelligence (AI)…

Seal Software Announces Version 7 of Award-Winning AI-based Contract Analytics Platform

Latest Version Updates UI for Ease of Use, Simplifies Enterprise Deployments, and Builds on Comprehensive AI Architecture Seal Software, the leader in contract discovery and analytics, announced the general availability of Seal 7, the latest version of the award-winning Seal platform. Seal 7 sets a new benchmark for contract analytics solutions, pairing a simplified user interface with an unprecedented collection of enterprise-class artificial intelligence (AI) capabilities in a single platform. The primary goal of…

Emirates NBD Building Artificial Intelligence-enabled Bank of the Future with AWS

One of the Largest Banking Groups in the Middle East to Accelerate Digital Innovation Using AWS’s Breadth and Depth of Functionality to Build Personalized Retail Banking Experience for Customers Amazon Web Services (AWS), an Amazon.com company, announced that Emirates NBD, a leading bank in the Middle East, is collaborating with AWS to create a culture of innovation within the bank and is using AWS machine learning (ML) services to build a personalized retail customer banking experience. Emirates NBD will also utilize AWS…

Smartology Enables Charities to Develop Contextual Advertising Campaigns to Support Fundraising in Real Time

New Approach Ensures the Third Sector Can Target Articles Contextually with Relevant AD Messages Smartology, the technology firm named as one of the top AI companies by the UK government, has launched a new media tool for charities allowing them to run contextual advertising campaigns on the world’s leading publishers. Charities are now able to buy media space contextually to benefit their fundraising drives. Premium publishers often struggle to sell media space next to “hard” news articles such as stories on extreme…

TechBytes with Brian Atkiss, Director of Analytics at Anexinet

Tell us about your role and the team/technology you handle at Anexinet. I am the Director of Advanced Analytics at Anexinet. I help clients devise strategies to ensure the success of their machine learning and analytics initiatives. Our team takes advantage of many technologies to enable clients to best solve complex and varied analytics problems. I am also product owner of our ListenLogic Platform, which uses natural language processing and machine learning to analyze customer experiences. Why are B2B marketing teams…

Punchh Launches Deep Learning and Artificial Intelligence “Customer Sentiment Analysis” to Enable Real-Time Response to Customer Reviews

New technology helps physical retailers understand customer feedback and act immediately to increase retention and drive loyalty Punchh, the leader in digital marketing solutions for physical retailers, announced the launch of Punchh Deep Sentiment Analysis. The new product allows brands to extract valuable insights from customer reviews using Punchh’s natural language comprehension engine built with industry-leading deep learning and artificial intelligence. “Punchh is the only product that gives us an easy way to not…

Chorus.ai Named a 2019 Hot Vendor in Conversational Intelligence by Aragon Research

Chorus.ai, the leading Conversation Intelligence Platform for high-growth sales and customer success teams, today announced its inclusion in Aragon Research’s 2019 Hot Vendor report. @AragonResearch1 recognizes @chorus_ai as one of the 2019 Hot Vendors in Conversation Intelligence. #conversationintelligence #HotVendor The Hot Vendors for 2019 report issued by Aragon Research recognizes noteworthy, visionary and innovative vendors in conversational intelligence, image and video analytics, unified communications and…

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact center. The Virtual Agent Framework not only allows the deployment of virtual agents (chatbots) on…