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Forrester’s 2019 Customer Experience Index Reveals Early Signs Of Advancement

CX performance is mostly flat but showing early signs of making gains, with leading brands relying on emotion to build loyalty Forrester released its US 2019 Customer Experience Index (CX Index™) rankings, which show early signs of CX improvement when compared to previous years. Released at Forrester's CX Forum in New York City, the findings show that 14% of brands achieved a significantly increased score; six industry averages rose while only one fell; and 5% of brands saw their scores decline. Additionally, the…

Acxiom Continues to Expand Global Data Offerings and Digital Capabilities

Strengthens Industry-Leading Global Data Capabilities in Global Markets Acxiom, the data and technology foundation for the world's best marketers, announced that it has expanded its digital and global data capabilities to Japan, Australia, Spain and Canada. Acxiom is building on its position as the industry leader in global data, with ethically sourced data offerings for 2.5 billion addressable customers across the globe. As a trusted partner for brands worldwide, Acxiom will continue to focus on expanding its global and…

Cisco Unleashes the Capabilities of the New Network

Bringing Software Skills and Software Practices to Networking and IT With Cisco Certifications and Devnet Cisco is revolutionizing the role of network professionals and software developers to drive technology innovation and accelerate business. As Cisco reinvents the future of networking, DevNet (Cisco's developer program) is bringing together software developers and certified network professionals into one community to enable unparalleled collaboration and best practice sharing and to pioneer new levels of automation…

Hudson MX Announces Successful Launch of Local Media Buying Platform

Hudson MX has also launched the AgencyCloud™ API suite with broadcaster tech giant WideOrbit as first integration partner Media executive JT Batson and a team of seasoned sell-side, buy-side, linear, and digital veterans announced a new company, Hudson MX, and its flagship product BuyerAssist.  A fully customizable, cloud-based platform, BuyerAssistTM complements the skillset, market expertise, and institutional knowledge of local media buyers, empowering them to deliver superior client results in record time. Already,…

M-Files Extends Salesforce Customer 360 with Integrated Access to All Enterprise Information

AI-powered intelligent information management platform enables unified access to customer-related documents and data stored in other enterprise repositories directly within Salesforce M-Files Corporation, the intelligent information management company, today announced the general availability of an all new information management solution for Salesforce. M-Files for Salesforce seamlessly integrates M-Files content services directly within the familiar Salesforce user interface, providing easy access to out-of-the-box…

Zapier’s Apps at Work Report Highlights the Fastest Growing Apps

ManyChat, Front, Mojo Top the List Zapier, the leader in productivity automation, revealed Zapier's Apps at Work Report: The Fastest-Growing Apps of 2019. The report uncovers the business and workplace apps that have experienced significant growth over the past year on the Zapier platform, and details the rise of sub-category apps that are fueling growth to accomplish tasks for today's modern workplaces. The company leads the industry with 1,500 app integrations and four…

Curacity Announces Dwell Partnership

Design-focused publisher taps Curacity for Omni-Channel Revenue Attribution Measurement and Monetization of their Forthcoming Editorial Content on Hotels Curacity, a data analytics company serving the hotel industry, announced its partnership with Dwell, a publisher reaching architects, designers and enthusiasts. Dwell will be expanding its already robust content offerings to write about well-designed hotels thanks to this partnership with Curacity, whose end-to-end content measurement and monetization platform unlocks…

Logi Analytics Acquires Zoomdata, Extending Market Leadership in Embedded Analytics

Acquisition Enables Application Teams to Embed Analytics With Patented Technology for Big Data and Streaming Data Logi Analytics, Inc. (“Logi”) announced the acquisition of Zoomdata, the leading analytics platform for big data and live streaming data. The acquisition comes three months after Logi acquired JReport for pixel-perfect operational reporting. The combination solidifies Logi’s position as the leader in embedded analytics, now with the richest suite of capabilities and a global partner network. “The nature of…

Destination XL Group Selects Infor to Optimize Customer Engagement

Leading Men's Apparel Brand Set to Modernize Customer Journey with Infor Infor, a global leader in business cloud software specialized by industry, today announced that Destination XL Group (DXLG), the industry's leader in men's big and tall apparel, has decided to partner with Infor to grow market share and top line sales, improve customer segmentation and drive state-of-the-art marketing activities. DXLG we will be working alongside with Three Deep Marketing, an Infor Alliance Partner, to leverage Infor's rich breadth of…

Domo IoT Cloud Now Integrates with Zendesk Data Platform to Deliver Better Customer Service

As part of this partnership, Domo and Zendesk launched the Zendesk Customer Success for IoT App, an application built on top of the Domo IoT Cloud Leading Mobile Cloud-based Business Operating system provider, Domo, is taking the Connected Devices route to bridge Sales and Marketing processes. In an exciting development for Marketing and Sales Technology aficionados, Domo has announced a strategic partnership with MarTech giant, Zendesk. This partnership with Zendesk will help Domo customers to better manage their IoT…

HireVue Sponsors, Demonstrates Ethical AI Innovation at CogX 2019

Chief Technology Officer Loren Larsen to Present on “Talent Identification and Management in the AI Age” and IO Psychologist Tom Cornell will Present on “Algorithmic HR: Insights and Data” HireVue is showcasing its comprehensive AI-driven talent assessment suite and video interviewing solutions at CogX 2019 – the world’s leading AI festival - in King’s Cross, London during 10 - 12 June. HireVue is sponsoring the Future of Work and Education Stage, which will host thought leaders, technology developers, HR…

AI in Documents: Where AI Makes the Most Impact in Business

We are witnessing unprecedented change in the way companies do business. Companies are finding new and imaginative ways to improve their business and customer interactions by employing transformative digital technologies. It’s how digital startups turned into industry behemoths such as Airbnb, Uber and Venmo. However, for established companies transitioning from old models of doing business to new ways fueled by innovative technologies is challenging for enterprise organizations. Replacing older legacy systems and…

DXC Technology 600 Brings Great INDYCAR Racing, “Digital Fan Experience of the Future” to Texas Motor Speedway

As Indianapolis 500 Winner Simon Pagenaud Pilots Team Penske’s Dxc Technology Entry, Company Showcases Innovations That Provide an Immersive Fan Experience “a View Fans Have Never Seen Before” The digital fan experience of the future will be on display during the DXC Technology 600 INDYCAR race at the Texas Motor Speedway this Saturday, June 8. DXC Technology 600 INDYCAR race at Texas Motor Speedway Saturday June 8 features the digital fan experience of the future, with 2019 Indy 500 winner Simon Pagenaud driving DXC Team…

Neongecko Inc. Launches “Neon AI SDK” – New “Software Development Kit for Artificial Intelligence” Supports AI Conversations in…

Customizable Conversation Processing for Business, Education and Home, Supports Interactive Applications, Internet Websites, Home Automation, Voice-Controlled Devices Neongecko.com Inc. unveiled the “Neon AI Software Development Kit for Conversation Processing” (Neon AI SDK), the most advanced system for developing conversational AI applications. By 2025 more than 50% of human-computer interactions will be by voice (a.k.a. Conversational AI). The Neon AI SDK is the first platform that is preconfigured to enable…

Mastercard Digital Wellness Program to Enhance Transparency, Security and Choice for Online Shopping

AI technology and suite of resources empowers small and independent businesses, makes password-free, online checkouts more secure for cardholders Mastercard launched the Mastercard Digital Wellness program, a host of technologies and resources that enable all businesses, especially small and independent merchants, to better serve today’s digital-first consumer. As part of this program, Mastercard will deploy EMVCo’s specification for fast, click-to-pay check-out for digital commerce. The specification replaces…

Intertrust and Vewd Partner to Introduce Next Generation Content Protection for HbbTV

First HbbTV Integration of XCA Disruptive Card-less Conditional Access System, Demonstrated at the 16° European Digital Forum Event, Lucca, Italy Intertrust, the pioneer in Digital Rights Management (DRM) technology and Vewd, the world’s largest smart TV OTT software provider, announced pre-integration of XCA in Vewd Core to reduce cost and accelerate time-to-market for operator HbbTV deployments. Intertrust and @Vewd today announced pre-integration of ExpressPlay XCA in Vewd Core to reduce cost and accelerate…

Freshworks Joins Hands With OrangeOne Corporation, to Aid Digital Transformation of Businesses in Japan

OrangeOne Corporation, a leading software services provider in Japan offering localization and distribution for overseas products, partners with Freshworks,  a global innovator in customer engagement software. As a strategic partner to expand in Japan, OrangeOne will be offering Freshworks' suite of products including Freshdesk, the award winning helpdesk software, and an integrated 'Freshworks 360' solution. The partnership will come into effect on June 6, 2019. Freshworks is at the forefront of customer engagement. As…

Spiceworks Expands Intent-Based Targeting Capabilities to Help Technology Brands Engage Businesses In-Market for Security, Cloud, and…

Over 200,000 Businesses in Spiceworks Are Currently In-Market for a Variety of Technology Products and Services Spiceworks, the marketplace that connects the technology industry, announced an expansion of its existing intent-based targeting capabilities to include 13 new technology categories across Security, Business Applications, and Cloud Services. More than 150 of the world's most innovative B2B technology brands use Spiceworks intent-powered email, content syndication, and advertising products to accelerate their…

Experience the New Dimensions of Behavioral Intelligence

Contentsquare Helps Brands Grow Revenue and Loyalty Through Exclusive Behavioral Insights Powered by Salesforce Commerce Cloud Recent Marketing trends would reveal the impact of Behavioral Intelligence on Customer Acquisition for B2C brands. Marketing and e-commerce teams are leveraging Behavioral Intelligence to reach Gen Z customers who respond to Personalized campaigns better. If you are planning to outpace the competition with MarTech stack for Behavioral Analytics, here is an update for you. Contentsquare has announced…

Ketchum Introduces Reputation Management and Public Affairs Expertise for Trade Associations and Nonprofits

Leading communications consultancy Ketchum announced it is enhancing its suite of services for trade associations and nonprofits, providing reputation management and public affairs expertise designed for the challenges trade associations and nonprofits face in representing their industries in today's complex legislative, regulatory and budgeting environment. The current policy deadlock has caused many nonprofits and trade associations to struggle to adapt their advocacy focus from the legislative arena to the regulatory…