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Janrain Unveils Next-Gen Customer Identity Management as a Service (IDaaS) Offering

Janrain Identity Central Accelerates Implementation of Customer Identity and Access Management (CIAM) from Weeks to Minutes Janrain, the company that pioneered the Customer Identity and Access Management (CIAM) category, announced Janrain Identity Central, which allows companies to provide comprehensive customer registration, authentication, single sign-on, preference and consent management, as well as self-service account recovery significantly faster, with less effort and at lower cost, while accommodating the largest…

Accenture and Oracle Unveil Integrated Technology and Services Platform for Utilities to Help Clients Enhance Customer Experience

Accenture and Oracle unveiled an integrated technology and services platform for Utilities. The Accenture Customer Experience as-a-Service Utilities Platform helps utility companies achieve more meaningful interactions with customers and employees by incorporating the latest Oracle technology and learning applications, while dramatically lowering project implementation risk and reducing software integration costs. The announcement was made today at Oracle OpenWorld in San Francisco. “Our agile approach enables faster…

Finxact Announces the Finxact Adapter for Salesforce on Salesforce AppExchange, Bringing Powerful Customer-Centric Features to Banking…

Finxact Is the First and Only Core Vendor to Leverage Salesforce Financial Services Cloud CRM Finxact, a leading innovator in Core as a Service banking technology, today announced it has launched the Finxact Adapter for Salesforce on Salesforce AppExchange, empowering banks and other financial services companies to leverage Financial Services Cloud to connect into the Finxact Core and access bank accounts directly for creating better customer experiences in banking and other financial services. Built on…

SAP Intelligent Services for Marketing Deliver Deep Learning to Win New Customers and Reduce Churn

SAP SE announced plans to enhance the SAP Marketing Cloud solution, introducing new "smart" capabilities to help companies focus on the best sales leads and increase customer retention. Plans for SAP Intelligent Services for Marketing were launched at the DMEXCO annual conference being held in Cologne, Germany. The new services use SAP Leonardo Machine Learning capabilities to add artificial intelligence (AI) to the cloud-based marketing suite from SAP. Using deep learning techniques, the new software analyzes the…

Tungsten Network Selects NewVoiceMedia as Contact Centre Partner to Transform Service Experience for Global Customer Base

NewVoiceMedia, a leading provider of cloud contact centre and inside sales solutions, announced that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering exceptional, emotive experiences. Tungsten Network, a secure business transaction network, signed an agreement with NewVoiceMedia to provide a state-of-the-art experience for its 300,000 customers in 192 countries, while improving its sales performance, operational efficiencies and team productivity. Following a market…

DirectMail.com Leverages Proven Intelligent Marketing Services to Help Clients Deliver Omni-channel Customer Experiences

Direct Response Engagement Experts Elevate Multi-Channel Strategies with Highly Personalized, Data-Driven Campaigns to Maximize ROI, Enhance Engagement and Delight Customers DirectMail.com, a full-service omnichannel and direct response engagement agency, announces omnichannel marketing services to help leading brands, fundraisers, membership organizations and midmarket enterprises maximize return on marketing investments, enhance the buyers' journey and delight customers. With its proven, Intelligent Marketing Services,…

NewVoiceMedia Wins 2018 Customer Sales and Service World Award

The NVM Platform Received a Gold Award in the Cloud Computing/SaaS Product or Service for Contact Center Category NewVoiceMedia, a leading global provider of cloud contact center and inside sales solutions, announced that the cc has won a 2018 Customer Sales and Service World Award. NewVoiceMedia has won a 2018 Customer Sales and Service World Award. The annual Customer Sales and Service World Awards program, with active participation from a broad spectrum of industry voices, encompasses the world’s best in sales…

Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform

San Mateo-based Intelligent Automation Company Debuts a More Intuitive and Engaging Support Flow Along with Upgrades to Its Existing UI and Dashboard Solvvy announced a major enhancement to its AI-powered conversational platform. Businesses can now use the Solvvy platform as the initial touchpoint with customers, empowering them to self-serve their issues and reach resolutions quickly and effortlessly. The enhanced platform delivers a higher ROI because businesses can handle a higher volume of support tickets and better…

SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

The cloud-based conversational AI platform has shown promising results in cost reduction, productivity, and scalability in the contact center SmartAction today announced the release of their newest solution offering, Omni-bot™ for the contact center. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Omni-bot™ is a conversational AI engine built in one channel and available to deploy in any other desired channel—the first such omnichannel…

Pegasystems Named a Leader in Customer Case Management in 2018 CRM Service Awards

Pega Empowers Organizations To Quickly Close Gaps In GDPR Risk Readiness Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, today announced it has been named a leader in customer case management in CRM Magazine’s 2018 CRM Service Awards. This is the second consecutive year CRM Magazine has recognized Pega after naming the company as the “one to watch” in the same category in 2017. The 2018 CRM Service Awards honored Pega based on customer satisfaction, depth of…

Gartner Recognizes Virtusa in its 2017 Magic Quadrant for CRM and Customer Experience Implementation Services

Virtusa Takes a Consulting-Led Approach in Helping Clients Use CRM/CX Solutions to Create Marketplace Differentiation Virtusa Corporation, a global provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, announced that Gartner Inc. has positioned Virtusa in the Niche Player quadrant of the 2017 Magic Quadrant for Customer Relationship Management (CRM) and Customer Experience (CX) Implementation Services. The report, published on January 8, 2018, evaluated Virtusa…

Cognizant Named a World Leader in Gartner Magic Quadrant for CRM and Customer Experience Implementation Services

Report Recognizes Cognizant for Its Ability to Execute and Completeness of Vision Cognizant announced that it has been named a Leader in the Gartner Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide. The report evaluates 21 vendors that provide customer relationship management (CRM) and customer experience (CX) project-based services, including consulting and solution implementation services worldwide.  Leaders are defined by Gartner as those who "bring a wide range of business,…

Verint Launches New Intelligent Customer Self-Service Capabilities

Verint Systems Inc., the customer engagement company, announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise chatbots powered by an open, modular Artificial Intelligence (AI) engine. Verint is a recognized leader and innovator with a broad portfolio of self-service solutions, including IVAs, voice self-service (interactive voice response), web self-service and customer communities, all powered by knowledge management to drive consistent experiences across channels.…

Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers 2018

Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the report. "At Aegis we are committed to continue offering innovative services and solutions to our clients that positively enhances…

Digital Customer Experience Will Enhance India’s Role in CX Services Delivery

NelsonHall and NASSCOM have launched a new study titled Digital Customer Experience Services: How India Can Lead the World which reveals that, despite suggestions that the rise of digital channels will lead to reduced outsourcing and a shift away from offshore service delivery, the opposite is the case - and India is set to benefit. As organizations transform to 'digital customer experience', they will increasingly implement new digital customer service process models, combining: High customer-centricity led by…

Pareteum Empowers its Global Cloud Customer to Launch Mobile In-App Billing Services

Applications, Including Online Gaming And Social Media, Are Now Easily Monetized Using Pareteum's Services Pareteum Corporation, the rapidly growing Cloud Communications Platform company, announced that it has completed deployment of its Global Cloud Services for mobile management and settlement services to its UK-based customer. This Communication Platform as a Service (CPaaS) provider delivers global payment solutions to over 500 service operators globally. Applications, including online gaming and social media, are now…

Shifting Sands in B2B Marketing in 2018: New Avenues in Self-Service Customer Portals, Contextual Targeting, and Smartphone Metrics

Part Three of  the Predictions Series for 2018 Covers Futuristic Insights on Marketing to the Millennials, Mobile Marketing Trends, and the Changing Face of Contextual Targeting The Holiday Season is over, and the New Year has brought a fresh battery of B2B marketing ideas to showcase what modern marketers are set to achieve in 2018. 2017 has been a big year for B2B tech with the rise of Alexa for business and increased integration of machine learning technologies. On the top of every marketers' list is the millennial…

Spotzer To Transform Service Experience For Global Customer Base With NewVoiceMedia

NewVoiceMedia’s Cloud Contact Centre Technology Integrates Seamlessly With Spotzer’s CRM Platform To Ensure All Customer Interactions Are Tracked And Service Levels Measured NewVoiceMedia, a leading provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is helping Spotzer enhance its contact centre operations and global customer service experience with its ContactWorld platform. Spotzer is a white-label provider of bespoke digital marketing solutions…

Polystar Acquires P-OSS to Help Deliver and Manage Network Services and Customer Experience

The Acquisition Unites Innovators In OSS Service Assurance, Enhancing Polystar's Market Leading Real-Time Service Assurance Solution Portfolio Polystar, a leading supplier of Customer Experience Management, Service Assurance and Network Monitoring solutions for the telecom industry announced that it has acquired P-OSS, a leading provider of Performance Management solutions. The acquisition unites innovators in OSS Service Assurance, enhancing Polystar's market leading Real-time Service Assurance solution portfolio…

Hero Digital Expands Customer Experience (CX) Services with Second Acquisition in Two Months

Hero Digital's acquisition of Seattle-based Beyond Vigilant grows Pacific Northwest footprint for top independent Customer Experience consulting services Hero Digital announced it has that completed the acquisition of Beyond Vigilant, a marketing technology agency that helps clients to envision and execute their future customer experiences. The addition of Beyond Vigilant to Hero Digital expands Hero's full service CX consulting services deeper into the Pacific Northwest region including clients like Microsoft. Since its…