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Using AI for Mobile App Development

The rapid adoption of AI technologies shows that they cater to the needs of businesses. What AI Means for Business Today, Artificial Intelligence and Machine Learning are seen as part of the everyday life of large organizations in various fields. The rapid pace of AI development – achievements in unmanned aerial vehicles, the ability to beat humans at chess and poker, automated customer service and analytical systems – shows that AI is a revolutionary technology designed to change the way people use devices and conduct…

Headless Commerce: A ‘Best of Both Worlds’ Approach for Manufacturers

Customer Experience (CX) today is as important a differentiator for manufacturers as product quality and price. Interactions on any level of business impact customer perception and their decision to keep coming back or not. In these times, where digitization shapes how buyers think and what they expect, relying on just traditional stores or distributors to reach end-customers is no longer enough. Manufacturers need a way to deliver the same level of the personalized customer experience through online channels that…

UCHealth’s Virtual Assistant “Livi” Powered by Conversational AI Now Available on Smart Speaker Devices

New Conversational AI Technology Is One of the Most Comprehensive Offered by a US Health System, Assisting with Finding Doctors, Services, Locations and Health Information UCHealth now offers a virtual assistant who allows patients to interact universally across the health care system using conversational AI, accessed through smart speakers. UCHealth’s vision for Livi to be a fully functional, all-inclusive virtual assistant sets the health care system apart from others that have launched virtual assistants only for a…

TechBytes with Parth Mukherjee, Head of Product Marketing at Chorus.ai

Tell us about your role and the team/technology at Chorus.ai Chorus.ai is the leading Conversation Intelligence Platform which identifies and helps teams replicate the performance of top-performing reps by analyzing their Sales meetings. These insights serve as the foundation of an effective coaching strategy for Sales and customer success teams and provide insight into the voice-of-the-customer across the entire organization. Chorus.ai’s advanced Speech Recognition, Natural Language Processing (NLP) and AI technology…

MarTech Interview with Martin Frascaroli, CEO and Founder at Aivo

"With a chatbot, companies can optimize time and money by doing multiple tasks and pursuing different goals from the same place" Tell us about your role and journey into Technology. What inspired you to start at Aivo? My journey into technology started back when I was a teenager, as I worked fixing computers during my free time. When I went to college, I started studying Computer Software Engineering, but then I realized studying wasn’t for me so I dropped out. After a few small entrepreneurship projects, in 2005 I…

The Role of AI in Shaping the Future of Video Conferencing

According to Scott Brinker's MarTech Landscape 2019, Video Conferencing platforms are placed in the primary Marketing Technology category of "Social and Relationships". The same category is further broken down into company logos providing Call Analytics, ABM, Webinars and Meetings, CRM, CX Platforms, and Loyalty and Customer Acquisition platforms. CRM, Advocacy and ABMs are posturing a dynamic transformation in 2019. In the era of smart marketing that is driven by innovations in Big Data Analytics, Automation, Computer…

TechBytes with Ilan Kasan, CEO and Co-Founder at Exceed.ai

Tell us about your role and the team/technology you handle at Exceed.ai I’m the Co-Founder and CEO at Exceed.ai. Together with Yaron Ismah-Moshe, Chief Product Officer and my Co-Founder, we founded Exceed at the beginning of 2017. We are a group of 12 people within Sales, Marketing, Customer Success and Engineering with a mission to empower Sales and Marketing professionals with AI and Automation. Our vision is to create autonomous reps that will work alongside humans and empower them to make the right decisions and…

TechBytes with Frank Palermo, Global Head of Digital Solutions at Virtusa

Tell us about your role at Virtusa and the team/technology you handle. Virtusa is a leading Digital Engineering and Outsourcing services company helping global 2000 companies in their journey of business transformation and innovation. As the Global Head of Virtusa’s Digital Solutions Group, I am responsible for leading the technology practice and focusing on helping clients reimagine their digital future. Our Digital Solutions Group integrates many specialized digital competency areas such as User Experience (UX),…

TechBytes with Sarah Assous, SVP Marketing at Zoovu

Tell us a little about Zoovu and your role within. Zoovu is a leading conversational marketing platform that delivers authentic human-level engagements across Chatbots, websites, and in-store. Zoovu provides real-time insights to help brands and retailers understand their consumers to grow sales and conversion. Our focus is to provide brands with the tools to better engage with their customers, providing an engaging, seamless brand experience. As the SVP of Marketing, I am responsible for expanding and growing the…

TechBytes with Collin Holmes, Founder and CEO at Chatmeter

How have customer sentiments evolved in the last two years? In the last two years, customer sentiment, and the analysis of it has evolved dramatically. Traditionally, a company may have conducted surveys and analyzed the feedback to gauge customer’s feelings towards the brand. This is not only time consuming, but it also provides the feedback of a very small subset of the customer base, as only ~5-15% of people take the time to respond to a survey. Those who do respond often feel extremely passionate about the brand…

“Bring Your Own Bot”: Sparkcentral’s AI Virtual Agent Framework for Chatbots Blends the Best of Both Worlds

Agent Productivity Enhanced in the Digital Contact Center Through Ability to Seamlessly Blend Live and Virtual Contact Center Agents  Sparkcentral announced the rollout of its Virtual Agent Framework, a solution complementing the Sparkcentral Messaging Customer Service Platform to create a complete digital customer care solution that lets companies bring together the optimum blend of live and virtual agents in the contact center. The Virtual Agent Framework not only allows the deployment of virtual agents (chatbots) on…

Adstream Launches New Project to Help Solve $80 Billion of Global Ad and Marketing Inefficiencies

Announces Autonomous AI-Powered Marketing Assistants in the Cloud Adstream, the leading global provider of digital asset management, creative logistics and analytics solutions, announces that it is launching a new project that aims to reduce an estimated $80 billion of inefficiencies in the advertising and marketing industries. These inefficiencies are caused by the current labour intensive, highly-manual ad campaign workflows of TV, online, radio, cinema, outdoor and print. To help marketers manoeuvre through the…

Novo Labs Announces Investment from Silverton Partners

Novo Labs, a provider of conversational artificial intelligence services for large restaurant chains, announced $2 million in seed funding, led by Silverton Partners. With the financing, Roger Chen of Silverton Partners will join Novo Labs' Board of Directors. Novo Labs was founded in 2017 in Dallas by Clinton Coleman and Jeff Loukas. Last year the company launched its automated service for taking restaurant orders through high-volume voice channels. The service allows customers to place an order conversationally as they…

Epicor Unveils AI-Based Virtual Agent

Deep Industry-Specific Application of Artificial Intelligence Technology Simplifies Interactions with Erp Systems, Automates Tasks, and Facilitates Faster Operations Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced the release of Epicor Virtual Agent (EVA), its new enterprise-wide digital agent designed to help users work smarter and accelerate pace of operations across the business more easily. Developed to execute tasks and recommend,…

Rasa Secures $13 Million Series A Investment Led by Accel To Power Conversational AI

Funding Will Move HQ to San Francisco, Expand Team, and Fuel Further Research and Development of Rasa's Conversational AI Tools from Berlin, Germany Rasa, the open source company that enables developers to build contextual AI assistants, announced a $13 million Series A funding round led by Accel, with participation from existing investor Basis Set Ventures. Also participating in the round were leading angel investors and entrepreneurs across AI, enterprise automation and open source, including Greg Brockman (Co-founder…

Reviving Retail with AI: 5 Benefits of Adopting AI in Retail Operations

According to a latest report, AI in retail is expected to witness a growth in spending of over 200% between 2019 and 2023. The projections reveal that it will be $12 billion in spending by 2023. Currently, the retail industry spends close to $49 million. This spending is distributed among marketing, sales, finance and customer service departments. By 2023, a significant volume of global spending in retail would be focused on back office operations, warehouse automation and analytics. In fact, it’s the use of AI for…

Salesforce Listed as Visionary Leader by 360Quadrants in AI in Fintech

360Quadrants, the world’s only comparison platform that combines expert analysis with crowdsourced reviews, has released a quadrant on AI in Fintech Solutions to help businesses make quicker and more informed decisions. AI in Fintech refers to the theory and development of computer systems capable of performing finance-related tasks that usually require human intelligence. It is an application of AI technology used in the financial sector to design investment strategies, detect anomalies with pattern & voice…

Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Extends Collaboration with Avaya A.I.Connect Partner Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance Communications, a leading provider of Conversational AI technology and…

Satisfi Labs completes new funding round led by Major League Baseball with participation from Red Light Management

Additional Investment from Strategic Partners Primes Satisfi Labs for Significant Growth in 2019 Satisfi Labs, an AI-powered Knowledge Management Platform, announced it has completed a new round of funding led by Major League Baseball (MLB) with participation from Red Light Management (RLM). The investments bring Satisfi Labs' total funding to $6.0 Million, and will help the company further develop relationships in sports, entertainment and tourism while expanding to new areas like retail and enterprise. MLB and RLM join…

Deloitte: More Options Allow US Consumers to Piece Together Personalized Entertainment Experiences

Average US Consumer Subscribes to Three Video Streaming Services Faced with an unprecedented array of digital media sources, American consumers are taking their entertainment matters into their own hands and piecing together their experiences across multiple services (pay TV, streaming video, gaming and music) to access their favorite content, according to Deloitte's 13th edition of the "Digital Media Trends survey." The average US consumer now subscribes to three streaming video services, with 43 percent of consumers…