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Gainsight Unveils the Customer Cloud, the Future of Customer Success Technology

New Products Announced at Pulse 2019 to Drive Customer Success Across the Enterprise Gainsight launched the Customer Cloud —a first-of-its-kind solution for subscription businesses looking to adopt a customer-centric philosophy that enables them to retain customers while also driving company growth post-sale. According to the 2018 Subscription Economy Index report, subscription companies are growing five times faster than S&P and retail sales. The Gainsight Customer Cloud caters to these businesses by combining the…

Enghouse Buys Espial Group Inc.

Acquisition Broadens Enghouse Networks Product Portfolio Enghouse Systems Limited announced that it has successfully completed its acquisition of Espial Group Inc.. Headquartered in Ottawa, Canada, Espial provides a next generation, cloud-based software platform that enables Video Service Providers ("VSPs") or operators to deliver video and entertainment services. Espial's primary solution is a true SaaS cloud-based multi-tenant IP Video platform.  The solution powers millions of operator-managed set-top boxes and…

Amazon Launches Support for Traditional Chinese Books on Kindle

Readers Around the World Can Now Enjoy a Growing Selection of More Than 20,000 Traditional Chinese Language Books with the Free Kindle App and on Kindle Devices Authors Can Now Publish Kindle Books in Traditional Chinese with Kindle Direct Publishing Amazon announced that Kindle customers around the globe can now enjoy reading from a growing selection of more than 20,000 Traditional Chinese language Kindle books with the free Kindle app for iPhone, iPad, Android phones and tablets, and on Kindle devices. Starting today,…

Speakap Appoints New Chief Financial Officer and Vice President of Sales to Take Company Through Next Phase of Growth

Executive Team Expands with Addition of Seasoned Finance Professional, Ralph DE Kleermaeker and Strategic Sales Leader, Greg Fox Speakap, provider of branded communication platforms that enable companies to have structured dialogue with their frontline staff, announced the addition of Ralph De Kleermaeker, who will serve as the company's Chief Financial Officer, and Greg Fox, who becomes the US Vice President of Sales. These two veteran leaders join Speakap to help take the company through its next phase of growth.…

CentralSquare Acquires Tellus: Creating A Single, Virtual 911 Network for Public Safety Agencies Nationwide

Virtually Connecting 911 Computer Aided Dispatch (Cad) Systems Enables the Nearest First Responder to Reach an Emergency up to Two Minutes Faster, Potentially Allowing Police, Fire and EMS Personnel to Save 125,000 Lives Every Year CentralSquare, the leading provider of public safety and public administration software in North America, announced that it has acquired Tellus Safety Solutions, LLC, the leader in connecting multiple computer aided dispatch (CAD) systems used by emergency responders. CentralSquare already…

Percepta is Expanding US Footprint with New Contact Center in Houston, Will Host Community Ribbon Cutting Ceremony on July 22

Company Now Hiring for 500 Customer Care Associate Positions Serving the Automotive Industry, Looks Forward to Growing Job Opportunities and Giving Back to the Local Community Percepta, a global customer service company who specializes in creating customer loyalty for clients worldwide, announced that it is now hiring for the company's newest contact center, which opened on May 6 in Houston, TX. The center will provide 500 new jobs within the community with the potential for further expansion. With global operations…

Translations.com Announces New Certification Program For GlobalLink Community-Level Partners

TransPerfect's Technology Division to Certify Partners Based on Stringent Performance Standards Translations.com, the technology division of TransPerfect, the world's largest provider of language and technology solutions for global business, announced that Jahia has successfully completed GlobalLink Connect Certification. Jahia, a leading provider of open-source content management and digital experience applications, is among the first GlobalLink Community-Level Partners to successfully complete this new program designed…

CleverTap Achieves Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency Status

CleverTap, the full stack customer lifecycle management platform, announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience (DCX) Competency status. This designation recognizes that CleverTap provides proven technology and deep expertise to help Digital Customer Experience customers by providing end-to-end solutions for all phases of the digital customer engagement and experience including: marketing automation, analytics, segmentation and campaign management to engage prospects and customers with…

trivago Hotel Relations Books Talkdesk to Optimize Contact Center

Talkdesk Easy Customizations, Salesforce Integration and System Scalability Are Key Components to Winning trivago Business Talkdesk, the cloud contact center for innovative enterprises, announced trivago Hotel Relations selected Talkdesk as its contact center solutions provider for more than 150 agents. A dedicated sales subsidiary of trivago, a global hotel search platform, trivago Hotel Relations is on a mission to establish strong relationships with hoteliers and industry partners around the world. trivago Hotel…

Winston Retail Introduces Newest Shoppable Experiences

Revolutionary Retail Concept, 'SO MAJOR,' Launches Throughout the US, Beginning June 2019 Winston Retail, a global retail agency, and thought-leader defining the consumer experience in retail, wholesale and online channels, announced the launch of SO MAJOR – an inclusively exclusive series of curated pop-up shopping events around the country. For three days each month, the pop-up will introduce an exciting, thematic collection of highly-edited items, ranging from new, unique labels to exclusive products from familiar…

Barracuda launches Advanced Bot Protection

Application Security Leader Deploys Machine Learning to Protect Organizations Against Automated Threats Barracuda, a leading provider of cloud-enabled security solutions, announced the introduction of Advanced Bot Protection. Advanced Bot Protection uses artificial intelligence and machine learning to help customers defend against the latest automated threats. It is available for both the Barracuda WAF-as-a-Service and Web Application Firewall platforms. Web applications are the number one attack vector for hacks…

MarTech Interview with Tessa Court, CEO, IntelligenceBank

"Marketing Resource Management is pretty much the same thing as Marketing Operations, but it has a budget and planning component." Tell us about your journey into Marketing Technology. Since the age of 16, I knew I wanted to get into marketing – specifically, global advertising. I worked in global advertising in New York City for several years.   When technology came onto the scene, there was a massive exodus of agency people going into martech as new technologies created infinite possibilities for not only creating…

Navigating GDPR: Preparing for What’s to Come

General Data Protection Regulation (GDPR) laws went into effect across Europe in May, 2018. Put into place by the European Union, GDPR is a complex set of rules that have reshaped data and identity protection for consumers across Europe. One year into the age of GDPR, some businesses, especially those outside of Europe, may still find themselves confused about the legislation and how similar regulations might affect advertising if comparable laws make their way to the U.S. Even if similar regulations take years to come…

FrontdeskAI Adds Intelligent Webchat To Family Of AI Assistants For Small Business And Franchises

FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for small businesses and franchises, has announced the immediate availability of Sasha Online, an intelligent webchat solution for appointment-based businesses. Powered by FrontdeskAI advanced conversational AI technology that is already deployed in over 200 wellness companies and franchises, Sasha Online can quickly and intelligently respond to enquiries and appointment requests with human-like conversation that has contextual intelligence and that…

Online Purchasing Errors Directly Impact Business Growth

More than three quarters (81%) of B2B organisations are witnessing a decrease in profits due to online order errors, causing significant repercussions on wider business growth, according to new research out. 84% of businesses have witnessed a decrease in efficiency due to order errors, while 81% saw a drop in productivity and a further 81% saw a decrease in profitability. The survey of 560 global B2B buying professionals found that 44% of organisations have witnessed a decrease of more than 11% in sales, productivity,…

Key Social Media Monetization Tactics for Mobile-First Gaming Brands

When you think of a typical gamer, the mind is quick to paint a mental picture of a young male. However, that is not the case at all in this growing industry that topped 43.8 billion in 2018. There is a huge audience - and demand - for casual mobile games that span across demographics. For example, 65 percent of women in the 10-65 age range report they play mobile games and 20 percent of female gamers discover new games on social media. Casual gamers aren’t particularly dedicated to specific genres or games; most tend to…

Frost & Sullivan: Mobile Services Market in Asia-Pacific to Increase Focus on B2B and B2B2C Segments Following Launch of 5G

Mobile Network Operators in Asia-Pacific Are Exploring Business Strategies and New Technology Adoption to Increase Revenue and Offer Value Add Services The mobile services market in Asia-Pacific is expected to focus more on business models for the Business-to-Business (B2B) or Business-to-Business-to-Consumer (B2B2C) segments as a result of declining revenue from traditional services. Frost & Sullivan reported that 53% of services launched by mobile network operators in Asia-Pacific over 2017 to 2018 were consumer…

SEOlium Releases Study of Most Looked-Up Brands and English Words around the World

Bucharest-Based SEO Agency, SEOlium, Released an Unusual Study of the Most Looked-Up Brands and English Words Around the World. the "Google Search 'Popularity' Contest", as They Like to Call It, Incorporated More Than 370k English Dictionary Words, Plus High Ranking Brand Names Packaged as an interactive widget equipped with search functionality, the study performed by SEOlium is equally useful just for fun, for academic, or for scientific purposes. Additionally, marketers and investors may use it to discover business…

When The Sun Is Back, It’s Time To Pack The Snacks: Frito-Lay Reveals Its Next US Snack Index Just In Time For Summer

From Memorial Day to Labor Day, Summer is America's Busiest Season for Snacking  It's official. The summer season is packed with snacks. To explore just where, when and how Americans will snack this summer, Frito-Lay unveiled the next installment of its US Snack Index. Snacks play an integral role in the summertime experience. As the unofficial start of summer, Memorial Day historically starts a spike and then snacking hits its highest point during the week of July 4. In fact, according to retail sales data, the…

Broadvoice Hires Former Google Product Expert Khoi Nguyen as Head of Product

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, has hired Khoi Nguyen, technology product management veteran, as its head of product to drive product innovation in support of the company's 80% year-over-year growth. Nguyen is an award-winning product executive who comes to Broadvoice from notable brands, including Google, OpenX, and Rubicon Project. "I'm thrilled to introduce and welcome Khoi Nguyen to the team," said George Mitsopoulos,…