Comlinkdata, the North American leader in telecom market performance analytics, announced it has acquired Tutela, a mobile crowdsourced customer experience …
Verint’s September Events Feature Valuable Insights on AI and Automation, Cloud Customer Engagement, Knowledge Management Best Practices and More
Verint Systems Inc., The Customer Engagement Company, announced a line-up of events this month that feature customer insights, steps to …
How to Grow Your Customers Base During a Transition: Lessons from the Golden State Warriors
Companies are constantly changing and evolving. While this is usually exciting to employees who are privy to the long-term company …
AgilOne Announces First-of-Its-Kind Cohort Analysis Solution Built within a Customer Data Platform
New analytics solution gives marketers the ability to track, compare, and analyze segments and campaign performance over time AgilOne, the …
Wirecard and Malaysia’s Affin Bank Berhad Expand Existing Collaboration to Drive Customer Growth and Retention With Fully Digital Internet Banking Solution
Wirecard, the global innovation leader in digital financial technology, and Affin Bank Berhad (“AFFINBANK”) announced an extension of their collaboration …
VSE and Bidgely Pioneer Artificial Intelligence Solutions for Slovakian Customers
97 Percent of Customers Want the AI-Powered Services to Continue, Found It Useful Bidgely and Slovakia’s leading utility Východoslovenská energetika …
Viasat Introduces Direct Cloud Connect: A New Service Providing Fast, Secure, Private Connections to Business-Critical Cloud Services
Microsoft Azure ExpressRoute to Become First Cloud Service Offered under the Viasat Direct Cloud Connect Program, Giving Viasat Customers Private …
Jobber Launches New Automated Sales & Marketing Features to Help Home Services Companies Grow Their Businesses
Jobber, the leading provider of home service management software, announced the launch of several new features, including online booking, automated …
Only 37% of C-Store Retailers Say Current IT Store Infrastructure is Well Prepared to Cope with Customer Checkout During Peak Periods
96% of C-Store Directors and It Managers Agreed That If IT Was Easier to Implement New Applications and Services, They …
Hi Marley Elevates the Customer Experience
The First AI-Enabled Texting Platform Unveils Innovative New Product Features in One Cohesive Solution for the Insurance Industry Hi Marley, …
ServiceNow Delivers Native Mobile Experiences at Scale for Work
owered by the Now Platform, Now Mobile and Mobile Onboarding Apps Deliver Intuitive Employee Experiences While Removing Friction from Everyday …
Weekendesk, Leading Travel Services Provider, Reserves Talkdesk for Cloud Contact Center Solutions
Talkdesk to improve customer experience for Weekendesk by boosting contact center efficiency through seamless Salesforce integration, reporting and security compliance …
DecisionLink Delivers World’s First Customer Value Management Platform – ValueCloud – to take Customer Relationships to the Next Level
The ValueCloud garners new industry category – Customer Value Management DecisionLink announced that the DecisionLink ValueCloud has been named and …
World’s Largest Sports Retailer Runs on MuleSoft to Deliver Omnichannel Customer Experiences
Anypoint Platform Enables Decathlon to Innovate at Scale, Launch New Products to Market, and Expand Its Presence to the United …
Frost & Sullivan recognizes Teleperformance as Asia-Pacific Contact Center Outsourcing Service Provider of the Year
Teleperformance was honored with the 2019 Asia-Pacific Contact Center Outsourcing Service Provider of the Year Award at the annual Frost …
Advantages of Customer Feedback Software for Retail Industry
All businesses strive to achieve customer satisfaction, but some look for customer delight. It is necessary for such businesses to …
TechBytes with Chris Ricciuti, VP of Product, Financial Services at Veritone
How would you best describe your journey through technology? My journey through technology is based on diverse experiences. I got …
How Customer Support Tools Help in Improving Your CRO
It’s much easier to double your business by doubling your conversion rate than by doubling your traffic – Jeff Eisenberg …
ZephyrTel Launches Ultrafast Content Transfer with Immediate Availability for Its Mobilogy Now Customers
Mobilogy Now makes content transfer between phones even faster, with typical speeds of up to 1GB per minute ZephyrTel, a …
Delivering a Single View of Customer Data Via G-Cloud – Altcom’s Atonal Customer Data Platform
Altcom, a UK software development company have made their Atonal Customer Data Platform available via the UK government’s G-Cloud procurement …