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Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience

Lowe's makes technology investments to deliver exceptional customer experiences and empower store associates Google Cloud and Lowe's announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe's deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop. This technology foundation for the home improvement company includes new investments toward modernizing Lowes' e-commerce,…

Katalyst Data Management Partners with IHS Markit to Add AccuMap Data to SeismicZone.com

Agreement adds over 4 million kilometers of AccuMap seismic to SeismicZone e-brokerage Katalyst Data Management announced that they have entered into a commercial agreement with IHS Markit to display seismic data from AccuMap on Katalyst’s SeismicZone.com website. The partnership will bring over 60 years’ worth of seismic data available for license to the public website. SeismicZone.com visitors now have access to over 4.7 million linear kilometers of 2D and 440,000 square kilometers of 3D data, along with key…

Aftershokz Launches Customer Portal and Warranty Solution Powered by Mize

AfterShokz, the leading manufacturer of bone conduction technology, implements Mize Warranty Management solution to improve Customer Experience and increase warranty, registration and returns processing efficiency Mize, a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software, announced today that AfterShokz has launched a Warranty Management solution powered by Mize for Warranty, Registrations, and Returns. AfterShokz designs and develops bone conduction headphones that…

Customer Experience (CX) Trends with Business Impact for 2020

HGS releases annual list of top BPO industry trends with expertise from renowned industry thought leaders and analysts Each year, HGS publishes a list of top customer experience (CX) trends—an on-the-ground forecast of what consumers are demanding in terms of their customer service experiences, and what brands have to deliver in order to stay competitive in the new year. HGS is honored to build this list in partnership with an elite group of industry thought leaders for this year's predictions. The participating brands,…

First-of-its-kind, maaiiConnect Spearheads the Next Generation of Customer Support

The Digital Convergence Platform Seamlessly Integrates Crystal-Clear Voice + Video, Smart Messaging, and Customer Identity Products With Back-End Systems to Mobilise an Unrivalled Communications and Customer Support Experience Leading global telecommunications solutions provider M800 announced the soft launch of its digital convergence platform maaiiConnect. The pioneering product is set to revolutionise B2C and B2B communications by integrating telecom and digital communication channels onto a single interface to…

CCPA Data Compliance

Thanks to the internet, we can now shop for clothes, buy and sell stock, share videos of our pets doing tricks, and plan a vacation from the comfort of our own couch. While the digital revolution has made things more convenient for consumers, it’s also been a boon for businesses looking to gather customer data. Sometimes, it feels like the internet is mostly cat videos and memes. However, when you look beyond its surface, it’s actually the most amazing data collection tool in history. Think about the last website you…

Gamut Selects Nielsen’s Marketing Cloud to Power Local OTT Data Targeting

Nielsen and Gamut are excited to announce that they are amplifying their successful, existing relationship with Gamut signing a new multi-year agreement for the use of Nielsen Marketing Cloud's Data Management Platform (DMP). With this agreement, Gamut, a business started by Cox Media Group and a leader in local over-the-top (OTT) advertising, will use Nielsen's DMP to help advertisers achieve a richer understanding of consumers, intelligently target audiences, and drive better business outcomes. As OTT platforms continue…

TechBytes with Abhishek Thakur, Chief Data Scientist at boost.ai

Tell us about your role and the team/technology you handle at boost.ai. I work as Chief Data Scientist at boost.ai, a Norwegian software company specializing in conversational Artificial Intelligence (AI). My role involves developing state-of-the-art algorithms for Natural Language Processing and Natural Language Understanding, as well as managing the Machine Learning team. I’m responsible for the machine work behind-the-scenes and building the backbone of our solution. Our work ensures that any customers interacting with…

How Technology is Giving Customers Their Power Back

When it comes to emerging technology, most consumers are often quite fearful of this kind of change. Many are concerned that automation will eliminate thousands of jobs in the near future. Others fear that their private data can be bought and sold, putting them in danger or removing any sense of privacy from the internet. A great deal of consumers are also incredibly skeptical of Machine Learning, Big Data, and Artificial Intelligence specifically. Only 35% of customers state that they are comfortable interacting with…

LeanData Named Top Contender for Marketing Tech Company of the Year in 2020 DMN Awards

Recognition Reflects Company’s Pioneering Role in Revenue Operations as “Game Changing” New Go-To-Market Paradigm for Accelerating Growth in B2B LeanData, the leading provider of Revenue Operations solutions, announced it was named one of the top two finalists for Marketing Tech Company of the Year in the category of Data Platform & Analytics in the 2020 DMN Awards. The company was shortlisted for the top spot this year in recognition of its role as a frontrunner in the emerging Revenue Operations market.…

FactSet to Launch Datasets on Snowflake

FactSet, a global provider of integrated financial information, analytical applications, and industry-leading service, announced that it will deploy its proprietary datasets, both structured and unstructured, on Snowflake, the cloud data platform, providing investment professionals with immediate and scalable access to content in a cloud-built SQL data warehouse. Snowflake helps users centralize, integrate, and analyze disparate data sources in the cloud for faster and more cost-effective decision-making. FactSet’s…

India to Become US$2.3 Billion Revenue Market for CRM Offerings in 2023, Says GlobalData

The overall spending on customer relationship management (CRM) in India is set to reach about US$2.3bn in 2023, says GlobalData, a leading data and analyst firm. According to GlobalData’s Market Opportunity Forecasts Model, the spending on CRM BPO services will account for a major portion (three-fourths) of the revenue while CRM applications will account for the remaining in 2023. China and Japan will be the only countries ahead of India in terms of the potential overall CRM revenue with their overall revenue estimated…

Debunking Jan. 2 as National Returns Day: Data Shows Dec. 26 Actually Biggest Day for Returns

Retailers spend millions trying to capture the attention of holiday shoppers but are missing an opportunity to create loyalty when customers start their post-holiday returns journey. This may be in large part due to the fact that many brands choose to optimize for reverse logistics when planning their returns strategy, instead of taking a more customer-centric approach. UPS’ data projects its annual “National Returns Day” for Thursday, January 2, 2020, but in actuality, the customer return journey starts sooner. Returnly,…

DeCloak Launches the First Privacy Processing Unit (PPU) and Module to De-Identify Users Personal Data

DeCloak is the ultimate solution for keeping personal info de-identified while allowing businesses to gather and analyze valuable user behavior information. DeCloak offers a brand new third-party solution of de-identification technique to create a win-win situation for the consumers, and service vendors. DeCloak uses proprietary hardware-embedded algorithms, named PPU (Privacy Processing Unit), that can be used as an external dongle or an IC designed directly into a smartphone or other personal devices. From that point on…

New10 Partners with Vonage to Transform Contact Centre and Deliver a White Glove Customer Experience

Vonage, a global business cloud communications leader, announced that New10 has selected its contact centre solution to better serve its customer-base by delivering exceptional experiences. Based in the Netherlands, New10 is a financial services company which helps entrepreneurs to finance their plans and ambitions for growth. Offering a fully digital lending process, New10 makes credit decisions within 15 minutes with clear conditions and insights of the applicant’s financial health. For New10, customer experience is…

Accenture to Acquire maihiro, Boosting Customer Experience and Experience Management Capabilities for SAP Solutions

Accenture has entered into an agreement to acquire maihiro, a provider of customer experience and customer relationship management consulting, optimization and ongoing enhancement services. The acquisition will help Accenture create solutions for clients that drive innovation and transformation in marketing, sales and customer service. “Today’s brands compete in the experience economy. Only those capable of delivering the most engaging and differentiated experiences will continue to win and retain customers’ loyalty”…

Hapag-Lloyd Navigator Dashboard Launched for Customers

View bookings, download invoices and access quotations under one umbrella – this is possible with the new digital dashboard Hapag-Lloyd Navigator. As of today, with the Hapag-Lloyd Navigator, customers will be able to get a complete overview of their individual bookings including the related quotation, invoice and Bill of Lading. The Hapag-Lloyd Navigator is seamlessly integrated into the carrier’s Online Business and is available for all customers around the world. “With our Hapag-Lloyd Navigator, we are taking the next…

BlueConic Raises $13 Million Series B to Further Expand Its Global Footprint As the Preeminent Customer Data Platform of the Consumer…

Spring Lake Equity Partners Leads New Round of Funding to Fuel the Company’s Growth in Increasing Its Capacity to Meet Marketers’ Escalating Demand for First-Party Data Liberation BlueConic, the world’s leading pure-play customer data platform (CDP), announced it has closed a $13M Series B funding round led by new investor Spring Lake Equity Partners with contributions from existing investor Sigma Prime Ventures, as well as angel investors. Growing from an estimated $1B in 2019, spending on CDPs is projected to be in the…

Putting Consumer Privacy First Leads to More Satisfied Customers

Brands that take consumer privacy seriously have more satisfied customers and deeper loyalty. Consider that strong security can increase customer satisfaction by almost 30% and the vast majority of customers, 87%, will take their business elsewhere if they don’t trust a company is handling their data responsibly. We’ve entered an era where brands must utilize data properly or risk losing customers— it’s that simple. Privacy protection has serious implications and has become the “new strategic priority.” Paramount in…

NFL Football on Twitch Gaining Yards According to Torque Esports Data Experts

Stream Hatchet reveals 34 per cent growth in total views for the NFL's partnership with Prime Video and Live Stream on Twitch Torque Esports Corp. - The National Football League's efforts to expand its audience to younger fans through online streaming is "gaining yards" after its second season on Twitch was completed last week. Last Thursday's game between the Baltimore Ravens and the New York Jets achieved nearly 1.2 million video views – a dramatic increase from 321,147 who tuned into the opening Thursday Night…