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Vonage Powers Messaging Capability and Customer Support

Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and …

HERE Platform Enables Hands-Free Driving for Ford Customers

Ford’s Active Drive Assist, a new driver-assist feature that allows for hands-free driving on more than 100,000 miles of divided highways in all 50 states and Canada, relies on the HERE Workspace to determine the locations of hands-free zones. HERE Technologies, the leading location data and platform company, announced that Ford chose the HERE platform to enable its safe hands-free driving. The HERE platform enables Ford to create an availability map that informs Ford vehicles when it’s possible for Active Drive Assist to…

EPAM Named a Leader in the IDC MarketScape: Worldwide Cloud Business Analytics Services 2020

What's the News: EPAM was named a leader in Cloud Business Analytics Services by IDC MarketScape. Why it is important: In a volatile market, data is critical for companies to stay afloat. Leaders in business analytics, like EPAM, can help provide the tools and expertise to pivot quickly and make informed decisions that enable businesses to thrive. Who it affects - Corporate enterprises worldwide. EPAM Systems, Inc., a leading global provider of digital platform engineering and software development services, announced that…

Consumers Spend Nearly Seven Hours Per Week Watching Online Video, and Almost Half Subscribe to Two or More OTT Services

Industry report addresses strategies for MSOs and set-top box makers as markets adjust to high demand for streaming services Parks Associates announced new research showing the number of hours per week consumers spend watching online video has almost doubled from 3.6 hours per week in 2017 to nearly seven hours per week in 2020. Set-top Box Innovations and Trends also notes traditional pay-TV service has declined from an adoption rate of 75% to 62% in U.S. broadband households between Q1 2017 and Q1 2020, which led a…

Orange Business Services Delivers Collaboration and Contact Center Services

Supports ZIM’s focus on providing its customers with a differentiated customer experience ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM’s customers. ZIM is one of the largest carriers in the global container shipping…

Parlance Helps Customers Reduce Call Management Costs and Improve Caller Experiences

Parlance Service now rated "Avaya Compliant" compatible with key Avaya Contact Center solutions Parlance Corporation, a leading provider of speech-driven self-service solutions, announced that its voice-first call routing applications are compliant with key Avaya Contact Center solutions, helping customers significantly reduce call handling costs by lowering call volume to main number operators. Avaya Holdings Corp. is a global leader in solutions that enhance and simplify communications and collaboration. Parlance has…

Vroom Delivery Partners with 7-Eleven Hawaii to Offer Customers eCommerce and Home Delivery

Vroom Delivery has partnered with 7-Eleven Hawaii to offer e-commerce and home delivery to its customers. Residents of and visitors to the islands will now be able order many 7-Eleven items online, including local favorites such as Spam® Musubi and pork hash, as well as grocery staples, snacks, beer and more. 7-Eleven Hawaii Merchandising Manager, Masayuki Imada said, "We are excited to be working with Vroom Delivery to offer this service, especially given the current circumstances. Home delivery is a great way for our…

StrategyBox Announces $2 Million In Seed Financing To Make Customer Journey Mapping

StrategyBox, a marketing analytics platform that makes it easy to understand what marketing activities drive sales, has closed a $2 million seed round with Fuel Ventures of London, England. This investment is a first in Canada for Fuel Ventures. Mark Pearson, General Partner of Fuel Ventures, said, “Our team sees StrategyBox as the future of marketing reporting. They show a company the journey a customer takes from first touch to sale. Then provide AI-powered recommendations on what content, ads and activities most…

Returns Experience Critical to Customer Satisfaction and Retention, Doddle

With Spike in E-Commerce Returns Expected Post-COVID-19, Retailers Must Ensure Their Returns Processes and Systems are Ready, as 74 Percent of Respondents Think Retailers Need Returns Improvement Doddle, a leading international e-commerce solutions provider that designs, develops and integrates consumer fulfilment and returns technology, announces the findings of a survey it conducted to uncover how important the e-commerce returns experience is to consumers. The research of almost 1,400 U.S. consumers was…

Actifio Announces Data Protection Services for Google Cloud’s Bare Metal Solution

Actifio, the pioneer of multi-cloud copy data management software, announced that it has launched data protection services for Google Cloud’s Bare Metal Solution (BMS). The announcement further strengthens Actifio’s partnership with Google Cloud, under which Actifio has previously offered Google Cloud customers backup and DR services for various workloads like virtual machines and enterprise databases. Actifio enhances the BMS experience by offering data protection services to support BMS customers for the following use…

Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience

 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small award-winning British farms. Mindful Chef enables customers to cook nutritious meals in…

Salesforce Services Market Booms at 28% Growth as 70% of Enterprises Struggle with Salesforce Integration

North America, largest Salesforce services market, posts 18% CAGR; markets outside North America grow faster with 35% CAGR Although Salesforce dominates the US$57 billion global customer relationship management (CRM) software market with a 22% share, Everest Group reports that 70% of enterprises struggle with integrating Salesforce with other applications and platforms within and outside the Salesforce ecosystem. Accordingly, Everest Group predicts that Salesforce service providers who focus on building solutions to…

Earth Class Mail Launches New Pricing to Offer Customers Even More Value, Welcomes New Leadership

Online service for accessing postal mail announces updated pricing, delivers more value to its customers and welcomes a new leadership team Earth Class Mail, an online service for accessing postal mail, announced updated pricing to deliver more value to its customers and welcomed a new leadership team. Over 50,000 individuals and businesses have used Earth Class Mail to reduce the burden of managing paper mail. “Earth Class Mail has given us enhanced control and security of our postal mail,” said Jay Ackerman,…

Magnolia Launches Marketplace to Help Customers Build a Fully Tailored DX Stack

Leading content management system (CMS) provider, Magnolia today announces Magnolia Marketplace, a one-stop shop to help customers build a fully tailored digital experience (DX) stack. Within the Magnolia Marketplace, customers can choose from a wide range of marketing, commerce and analytics extensions, as well as solutions that optimize development and operations. Available extensions within the Marketplace include Magnolia’s Connector Packs that integrate Magnolia into popular complementary systems in a DX stack,…

Tiger Analytics Announces New Analytics and AI Solutions Built on Microsoft Cloud Services

Tiger Analytics will leverage Microsoft products and services for building solutions for clients in APAC Tiger Analytics, a leading provider of AI & advanced analytics consulting services has come on board as a Microsoft partner. As part of this relationship, Tiger will leverage Microsoft’s products and services to build AI & advanced analytics solutions for businesses in the APAC region. As businesses globally are aiming to deliver a differentiated customer experience, they are realizing that data is the fuel…

Dynatrace Delivers Premium High Availability for Webscale Managed Customers

New offering assures uninterrupted advanced observability across globally distributed data centers for security and compliance-sensitive organizations Software intelligence company Dynatrace announced the addition of a new Premium High Availability deployment option for Dynatrace® Managed, its unique managed offering that seamlessly extends Dynatrace’s SaaS architecture to hybrid clouds. Organizations using Dynatrace Managed in a single region, and those using Dynatrace SaaS, have always had uninterrupted advanced…

Amplify.ai And Google Come Together To Deliver Search And Messaging Services To Help Government Of India Combat COVID-19

AI Solutions from Amplify.ai and Google’s Business Messages create a unique ‘Corona Helpdesk’ solution for MyGov Corona Hub Amplify.ai, developer of the first enterprise-class AI-driven omnichannel engagement platform, brings conversational AI technology to Google’s Business Messages platform to help brands seamlessly engage customers and constituents. Amplify.ai, which offers persistent, personalized, messaging-based experiences, developed and deployed a COVID-19 focused virtual assistant for the Indian Government through…

Media Rating Council (MRC) Accreditation Granted To Nielsen’s National And Enhanced Local TV Ratings Services

Accreditation extends to NPM and all LPM markets, plus 19 Set Meter markets leveraging PPM data and Viewer Assignment methodology Nielsen announced today that its Local People Meter (LPM) market service and Set Meter measurement services in 19 of 31 U.S. Set Meter markets have been granted continued accreditation by the Media Rating Council (MRC).* This marks a significant achievement for Nielsen because these services now include Portable People Meter (PPM) measurement, which Nielsen began incorporating as part of its…

MoneyGram Partners with Digital Financial Services to Offer eWallet Services in UAE

Partnership will enable global cross-border peer-to-peer payments for eWallet subscribers MoneyGram International, Inc., a global leader in cross-border P2P payments and money transfers, announced a partnership with Digital Financial Services LLC, a joint venture of Etisalat and also Noor Bank, which was acquired earlier this year by Dubai Islamic Bank. The partnership enables millions of eWallet customers to make cross-border money transfers in real-time to friends and family in over 200 countries and territories through…

Zappix Launches Visual IVR Self-Service Solution For B2B Vendor in North America

The large business supplier has implemented Zappix Visual IVR customer self-service for its North American operation Zappix, the leading Visual IVR and Customer Self-Service provider, has launched its flagship Visual IVR solution for a B2B vendor operating across North America. The Zappix solution was chosen as a key piece of the B2B vendor’s digital transformation strategy. Zappix Visual IVR delivers automated responses to prospects and customers on-demand when they contact the B2B enterprise for various use cases…