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In Response to COVID-19, Ayr Strategies Teams with the UFCW to Expand Paid Leave to Ensure the Well-Being of Its Employees, Customers and…

Ayr Strategies Inc., a vertically-integrated cannabis multi-state operator (MSO) with a presence in the western and eastern U.S., joined with the United Food and Commercial Workers International Union (UFCW) in announcing measures to safeguard the health of its employees and customers amid the Coronavirus (COVID-19) outbreak. Under the measures, Ayr employees will benefit from an expanded sick leave policy that allows for additional paid time off and sick leave for those dealing with the impacts of the COVID-19 virus.…

Tech Mahindra and Innoveo Drive Digital Transformation to Enhance Customer Experience Globally in Insurance, Banking and Wealth Management

Collaborate to leverage the No-Code Platform to accelerate the launch of custom-built applications without software coding in real-time across all insurance, banking and wealth management sectors Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, with Innoveo, announced that the enterprises will partner to drive digital transformation to enhance customer experience globally in Insurance, Banking and Wealth Management.  Through this partnership,…

ModSquad Wins 2020 Stevie Award For Customer Service Outsourcing Provider Of The Year

ModSquad, the global leader in on-demand digital engagement services, announced the company is a 2020 winner of the Silver Stevie Award in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing Provider of the Year. The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world's leading business awards programs. Marketing Technology…

Confirmit Genius Named 2020 CUSTOMER Magazine Product of the Year Award Winner

Innovative text analytics solution from Confirmit is uncovering a treasure trove of customer, employee, and market insights Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience (EX), and Market Research (MR) announced that its text analytics platform Confirmit Genius has been recognized in CUSTOMER Magazine's 22nd Annual Award. Recognized as an industry leading customer experience solution, Confirmit Genius has been announced by TMC as a 2020 CUSTOMER Product of the Year Award…

Ascential Acquires Yimian Data as Part of Edge by Ascential, Delivering Leading Innovative Digital Commerce Solutions Worldwide

The enhanced Edge by Ascential business adds deeper Chinese innovation and analytics in digital commerce to its global AI-powered data analytics, empowering brands with the knowledge to win in digital commerce Ascential, the specialist global information company, has acquired Yimian Data (renamed 'Yimian by Ascential' after the acquisition, hereafter referred to as 'Yimian'), a leading AI-powered digital commerce data solutions provider from China, and has integrated it as a division of Edge by Ascential, its digital…

Agiloft Named a SoftwareReviews Business Process Management Data Quadrant Award Winner

Users rank Agiloft in the top-right leader quadrant for the flexibility and effectiveness of its Contract and Commerce Lifecycle Management Software Agiloft, the global standard in contract and commerce lifecycle management (CCLM), announced it was awarded top ratings in the SoftwareReviews Business Process Management (BPM) Data Quadrant. Marketing Technology News: Ricoh Spins out Vecnos to Focus on Consumer 360-Degree Camera Segment Based entirely on user reviews, SoftwareReviews ratings are derived from collecting…

Duality Technologies Launches SecurePlus Query, the First Privacy-Enhanced Query Engine for Data Collaboration

Duality SecurePlus Query utilizes Homomorphic Encryption to enable banks to securely collaborate across institutions and borders in financial crime investigations, without compromising data privacy Duality Technologies, a leading provider of Privacy-Enhancing Technologies (PETs), announced today the launch of  SecurePlus Query,  a privacy-by-design query engine for data collaboration. The novel solution opens up new ways for organizations to maximize data insights and leverage collective intelligence. In the financial…

Bidgely Brings AI Solutions for Decarbonization and Customer Retention to European Energy Retailers

AI-powered personalization supports energy transition to zero carbon and mass electrification Bidgely announced it has deployed its UtilityAI Platform with energy retailers in Europe to directly support them on their journey through the zero carbon energy transition. IDC Energy Insights defines this energy transition as the process of decarbonizing energy production while electrifying energy consumption, with key drivers coming from consumers through distributed energy resources, like solar PV and batteries, as well as…

Druva Named a 2020 Gartner Peer Insights Customers’ Choice for Backup and Recovery Solutions

Customers recognize Druva for industry-leading reliability, ease-of-use, and rapid deployment capabilities Druva, Inc., the leader in Cloud Data Protection and Management, today announced it has been recognized as a 2020 Gartner Peer Insights Customers’ Choice for Backup and Recovery Solutions with an average product rating of 4.6/5.0. Druva offers a completely SaaS-based platform - these reviews make it clear to us that businesses are experiencing first-hand the reliability, rapid deployment and ease-of-use of the…

Westbrook Builds Highly Customer Centric Service Platform For Bank ABC’s New Digital, Mobile-only Bank ‘ila’ On Salesforce…

Westbrook develops highly customer centric CRM and service platform on Salesforce Service Cloud for Bank ABC's digital, mobile-only bank – 'ila' to roll out from Bahrain across multi territories in MENA Westbrook was engaged by Bank ABC to build out a highly customer centric platform on Salesforce Service Cloud to both act as the system of record and the customer lifecycle journey planner for ila, an innovative lifestyle banking offering launched in Bahrain with plans to expand across the MENA region. Westbrook integrated…

Infogroup Announces Data Axle for Salesforce on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Infogroup's customers can now benefit from a native integration for B2B data Infogroup announced it has launched Data Axle for Salesforce on Salesforce AppExchange, empowering customers to use Infogroup's industry-leading business data. Infogroup was named a leader in a recent Forrester Wave, The Forrester Wave: B2B Marketing Data Providers, Q3 2018, which evaluated 12 of the most significant providers of B2B data. With the new app, companies can eliminate manual data exports and imports and empower their sales team to…

Informatica Ranked Highest in Gartner 2020 Report on Critical Capabilities for Master Data Management Solutions

Company Highest in All Six Use Cases Among 12 Other Master Data Management Vendors Informatica, the enterprise cloud data management leader, announced the company received the highest scores in Gartner's 2020 Critical Capabilities for Master Data Management Solutions report in every use case. According to the Gartner report, "Master data management solutions serve a range of use cases. This assessment of their critical capabilities will help data and analytics leaders take a use-case-based approach to weighing…

Netwrix Now Delivers Data Classification for Google Drive and Integrates with Microsoft Information Protection

Organizations can reduce security-related stress with trustworthy data tagging and prove compliance with the CCPA faster and more easily Netwrix, a vendor that makes data security easy, announced today the release of Netwrix Data Classification 5.5.2. This updated version enables customers to enrich Microsoft Information Protection (MIP) capabilities by accurately and consistently labelling documents; improve the security of sensitive content stored on their corporate Google Drive; and ease the burden of CCPA compliance.…

Striim Bolsters Cloud Security, Adds Advanced Partitioning and New Data Pipeline Manageability Features for Streaming Data Integration to…

Striim Version 3.9.8 Includes Valuable Security Enhancements Including KeyStore Support, Stronger Password Security, and Multi-Layered Application Security, and Secure File Encryption when Loading Files to Cloud Storage Striim, provider of an enterprise-grade platform for streaming data integration to the cloud, has introduced a broad set of enhancements to its on-prem-to-cloud data integration offerings that strengthen platform and data security, improve data accountability, speed application development, increase…

Twenty Over Ten Partners with Redtail Technology to Enhance Customer Relations and Digital Marketing Processes for Financial Advisors

CRM Integration Provides Two Way Sync Giving Advisors the Ability to Easily Send Personalized Marketing Communications Twenty Over Ten, an industry-leading SaaS company, today announced a partnership with Redtail Technology, the leader in web-based client relationship management (CRM) solutions for financial service firms. Through this new integration, Twenty Over Ten's Lead Pilot customers will be able to seamlessly connect with their Redtail account to easily sync and access their contacts. Unveiled at the T3 Advisor…

Actifio Receives ‘Best of 2020’ Recognition for Data Protection From Solutions Review

'A Single Platform That Integrates DR, Backup & Long-Term Data Retention' Actifio, the pioneer of copy data management software, has been chosen by Solutions Review on its "Best of 2020" list of the Top 12 Best Data Protection Companies for 2020. Marketing Technology News: Ricoh Spins out Vecnos to Focus on Consumer 360-Degree Camera Segment Solutions Review publishes both a Buyer's Guide and Solutions Directory for IT and business leaders to navigate the landscape of data protection providers. Its thorough,…

MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

Masergy Wins Stevie Award for Sales & Customer Service

Sixth Consecutive Stevie Award Validates Unparalleled Customer Experience Masergy, the software-defined network and cloud platform for the digital enterprise announced it was recently presented with a Silver Stevie Award in the “Customer Service Success - Technology Industries” category in the 14th annual Stevie Awards for Sales & Customer Service. This is the sixth year in a row that Masergy has received a Stevie Award, validating its customer-first approach to service. The Stevie Awards for Sales & Customer…

Loop Media, Inc. Partners With Pac-12 as Its First Sports Content Partner, to Continue to Bring the Best Programming to Its Premium Business…

Loop Media, Inc., an innovative streaming media company focused on premium short-form video for businesses and a wholly-owned subsidiary of Interlink Plus, Inc., announced a partnership with Pac-12 Networks as a key new partner and its first sports content provider. The partnership gives viewers across Loop’s business content platform access to the Pac-12 Networks’ premium short-form content offerings as they become available, including game previews, highlights, recaps, postgame reports, interviews with student-athletes and…

Herff Jones Hires Customer Experience Executive Salena Scardina

Veteran leader to drive company's customer journey transformation Herff Jones, a division of Varsity Brands and the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students, announced the addition of Salena Scardina as Vice President of Customer Experience, an appointment within its senior leadership team. Scardina, a veteran executive with more than 25 years of experience in customer service, joins the company from HeroCX…