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Fixing Patient Access: Asparia Announces First Chatbot Embedded in EHR

Automated Digital Patient Management Increases Care Quality, Staff Efficiency and Revenue Asparia (formerly SimplifiMed) announced the launch of the first conversational platform using intelligent chatbots embedded into electronic health records (EHRs). Now, patient access functions can be automated with customized two-way communication that improves adherence to appointments, check-ups, and preventive screenings. The chatbots “talk” to patients in more than 100 languages via interactive texting and calls. Asparia's new…

dotData Selected for Microsoft for Startups Program

Prestigious Program Will Help Drive the Continued Development of dotData's Full-Cycle Data Science Automation Solution and its Adoption on Microsoft Azure dotData, one of the first and only companies focused on delivering full-cycle data science automation and operationalization for the enterprise, announced that it has been selected as a qualified partner in Microsoft for Startups, a program designed to support the top startup technology businesses in the world. Microsoft for Startups selects organizations developing…

SugarCRM Announces Fall ‘19 Release with Laser Focus on End Users

Latest Enhancements Support Mission of Helping Companies Create Customers for Life   SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced new powerful product features with the Fall ‘19 release, placing an emphasis on self-service, automation and collaboration. These enhancements will result in increased customer satisfaction, lead conversion rates, and cost reductions. Marketing Technology News: Infogroup Names Seasoned Harte Hanks and Epsilon Executives as EVP,…

The Future of Artificial Intelligence Is Job Augmentation, Not Elimination

One of the hottest trends in technology is Artificial Intelligence (AI), and the market is set to generate $70 billion by next year. While AI is poised to transform countless industries around the globe, it has already started to generate a lot of fear from the humans who will be living and working alongside the machines. Titles like “AI overlords” and “AI hiring managers” have everyone on edge. Despite the hype, hysteria, and fears surrounding AI, automated robots are not set to bring our sci-fi-fueled nightmares to life…

TechBytes with David Keane, CEO at Bigtincan

What was the driving force behind XINN’s acquisition? We were interested in acquiring Xinn’s technology for its capabilities around intelligent data-driven document automation and its deeper push into the Financial Services vertical. This included bringing on Xinn’s team of experts in the space who collectively have been implementing advanced automation scenarios for nearly two decades. How do you plan to extend the benefits of this acquisition jointly to your customers and partners? Xinn’s technology will be…

MarTech Interview with Simone Di Somma, Founder and CEO at Askdata

"AI is a tool that can be deployed to create new services transforming the customer and the employee experience." Tell us about your role and journey into Technology. I’m the CEO of Askdata: we make data searchable to everyone through natural language. What unique challenges did you meet and overcome in this journey? We started our journey in 2014 with the obsession of making data access as simple as searching for a restaurant on Google. We are radically changing how people can interact with data on a daily basis. In…

Gong Charts New Future for Sales Leaders, Launches Revenue Intelligence

AI-based approach increases revenue team effectiveness by transforming interactions into insights Gong, the leading sales-enablement platform leveraging artificial intelligence to go beyond traditional CRM and transform revenue teams, called on sales and revenue leaders to chart a new path towards a better customer reality at #celebrate, the inaugural Revenue Success Summit. Revenue Intelligence is that transformation, leveraging AI to record details of every single customer interaction a salesperson has, both verbal and…

ChannelAdvisor Enhancements, Including Checkout on Instagram, Enable Brands and Retailers to Strengthen Holiday Season Performance

Additional features include keyword automation, new ad types for Amazon Advertising, and a new comprehensive performance dashboard for Where to Buy ChannelAdvisor Corporation, a leading provider of cloud-based e-commerce solutions, announced new enhancements to its powerful e-commerce platform to help brands and retailers expand their marketplace reach, optimize their online advertising, and streamline retailer data to facilitate time and cost-saving efficiencies for continued growth this holiday season and beyond. By…

Dematic Powers the Future of Commerce with Commercial Launch of Micro-Fulfillment Solution

Intralogistics innovator Dematic announced the commercial availability of its micro-fulfillment solution, designed to help retailers across industries address increased consumer demand for rapid online order fulfillment in a small footprint. The Dematic solution empowers customers with high throughput requirements to maximize space and achieve profitability with e-commerce ordering, ultimately, advancing their omni-channel distribution strategy to give customers what they want when they want it with one-hour fulfillment.…

Dynatrace Expands Software Intelligence Platform with Digital Business Analytics

New functionality unlocks real-time AI-powered insights to drive better digital business results Software intelligence company, Dynatrace announced the addition of Digital Business Analytics to its Software Intelligence Platform. Digital Business Analytics provides real-time, AI-powered answers to business questions using data already flowing through Dynatrace’s application and digital experience monitoring modules. By tying together user experience, customer behavior and application performance data with business…

ABBYY Pumps FlexiCapture with Machine Learning Technology to Process Enterprise Content at Industry Leading Rates

Comprehensive Content Intelligence Platform Boasts Significant Accuracy Improvements ABBYY, a global leader in Digital IQ, announced FlexiCapture 12 has enhanced machine learning (ML) technology to further improve the accuracy and speed of processing enterprise content. The modern intelligent document processing (IDP) platform delivers a unified platform whether deployed on premise, in the cloud or called by developers using SDK or RESTful APIs. FlexiCapture meets the needs of organizations struggling to capture and…

Interactions in Context: How to Increase Personalization in Email

As I shared in my previous article, customers now expect nothing less than personal, purposeful experiences from the brands they interact with.  A brand’s ability to deliver personalization in the inbox has greatly improved over the years due to increased customer data, machine learning and AI capabilities. Yet, many marketers still struggle to be relevant in the inbox – research shows that 63% of consumers feel “numbed” by the personalized email campaign experience. With the ROI of email marketing estimated to be $38:1…

TechBytes with Katherine Kostereva, CEO and Managing Partner at bpm’online

Tell us how Customer Data Platforms and Analytics are changing CRM platforms? Customer Data Platforms pull data from various sources and make it available for other systems. While somewhat different in functionality, CDP can supplement CRM features. CDP and analytics make the customer data more sophisticated, enriched with more details that help marketing and sales professionals to make right decisions and precise estimates. Guestimates are so yesterday. Today software is capable of providing all the required information…

EasyVista Showcasing the Cobalt Release of its Self-Help Product, Designed to Keep Employees Empowered and Customers Connected

New update focuses on next-generation AI with the incorporation of intelligent automation and virtual agent support EasyVista Inc., a global leader in IT Service Management, announced that it will be previewing its latest product release at EV Connect in Austin, TX October 1-2, 2019. Cobalt, the latest release of the EasyVista product portfolio, was developed to provide next-generation updates to their EV Self Help product that includes intelligent Service Bots technology that will enable customers to quickly deploy…

Luxury Institute: The Rising Tide of Advanced Personalization

Marketing is reaching a tipping point. Over the last few decades, brands across industries have navigated from mass marketing to segmentation, towards one-to-one personalization. Personalization is now at the top of the list of marketing strategies and objectives. In a 2019 study from Researchcape, 98% of marketing leaders from B2B and B2C brands agree that personalization helps advance customer relationships; 85% state that customers now expect it, while 88% cite delivering better customer experiences as the key success…

InterSystems Announces Clean Data as a Solution

New solution ingests, cleans, and normalizes healthcare data for use in analytics and machine learning applications InterSystems, a global leader in information technology platforms for health, business, and government applications, announced Clean Data as a Solution, the newest offering in the family of HealthShare Managed Solutions, at InterSystems Global Summit 2019, the company’s annual conference held in Boston. The future of healthcare requires the analysis and application of clean data to ensure business…

The National Football League and OverTier Expand Partnership

Multi-Year Agreement Significantly Broadens OverTier’s Rights to Operate NFL Game Pass Worldwide The National Football League (NFL) and OverTier, a Bruin Sports Capital (Bruin) company, announced an expansion of their partnership for OverTier to operate NFL Game Pass, the league’s premium subscription OTT service. Since 2017, OverTier held the rights to operate NFL Game Pass in Europe. The new agreement now brings the service to a combined 181 countries and territories worldwide including Australia, Brazil, Hong Kong,…

Telestax Partners with Zain Jordan to Deliver CPaaS to Their Nearly 50 Million Active Individual and Business Customers

Zain Jordan, a member of Zain Group, one of the leading mobile telecom innovators across the Middle East and North Africa, announces its strategic partnership with Telestax, the worldwide leader in CPaaS enablement for communications service providers. Using Telestax technology, Zain Jordan will now deliver rich application programming interfaces for enterprise omnichannel digital transformation to organizations across the country. "Zain looks forward to offering expanded CPaaS capabilities to our enterprise customers,"…

Teamworks and INFLCR to Join Forces to Deliver a Unified Approach to Empowering Athletes

The companies to pioneer the most powerful suite of SaaS solutions available to athletes around the world Teamworks, the leading athlete engagement platform for collegiate and professional organizations, announced an investment in INFLCR, the premium social media content delivery platform in sports. Teamworks’ investment will create the infrastructure for INFLCR to continue its rapid growth in the athletics industry, from its Birmingham, Alabama, headquarters. INFLCR empowers athletes by providing valuable branding…

Uberall and Trustpilot Unveil Integration to Make it Easier for Businesses to Manage Customer Reviews Across Multiple Locations

Trustpilot customers which also use Uberall can now manage & respond to feedback for every location directly through Uberall’s all-in-one location marketing platform Uberall, Inc., the location marketing solution for businesses competing to attract and win local brick-and-mortar customers, announced a new integration with Trustpilot, the leading independent review platform for companies to build trust with consumers. Clients which currently use Trustpilot and Uberall can now manage and respond to Trustpilot’s new…