Running Multiple Digital Initiatives at Scale is What Sets Visionary Businesses Apart, Finds Infosys Digital Radar 2019

Companies Must Operate Key Digital Initiatives at Scale and Focus on a Broad Range of Technologies to Reach the Most Advanced Stage of Digital Transformation Infosys, a global leader in next-generation digital services and consulting, has released new global research, the Infosys Digital Radar 2019, revealing the digital transformation maturity of businesses in 2018, and what it takes to navigate the next stage of their journey. What can businesses expect in 2019? Infosys found businesses can be grouped into three…

Bigtincan Introduces Bigtincan Retail to Empower Retail Sales Teams to Reshape the Shopping Experience

The Latest Vertical Solution from Bigtincan Provides Retail Associates with Advanced Capabilities and Tools to Make the Customer Experience More Personalized and Positive Bigtincan, the leader in mobile, AI-powered sales enablement automation, announced the launch of Bigtincan Retail, its latest platform update for vertical markets. This announcement was made during NRF, taking place January 13-15 in New York City. In 2018, holiday sales reached $805 billion – the strongest season in six years – driven largely by…

Improving Contact Centre CX: Eight Predictions for 2019

Contact centres are going through their biggest changes in decades. Instead of calling a company for support with every issue, customers can now turn to chatbots, mobile apps, social media, and a variety of other channels. Better connected than ever, delivering the outstanding service these customers expect requires the right mix of tech, talent, and investment. To help you prepare, here are eight predictions based on customer experience (CX) that will be critical to contact centre success in 2019 and beyond. Chatbots Could…

Prediction Series 2019: Interview with Latane Conant, CMO, 6sense

What was the most impactful moment of the year for you at 6sense? We had a case study breakout session at the Gartner Sales & Marketing event to discuss the importance of Artificial Intelligence for executing ABM at scale, and ultimately competing and winning in the age of B2B buying, which requires a much more data-driven approach to Sales and Marketing. It was supposed to be a small roundtable discussion, but the room was packed. Still new to 6sense, I was incredibly nervous. Fortunately, Olivier Thierry, the CMO…

Brexit Uncertainty Doesn’t Faze this US Company

Leading Streaming Platform Opens Its London Office at O2 NBA Game Brexit's impact on the UK business climate has caused jitters for some companies – but not US streaming platform ViewLift. From courtside at the Washington Wizards game against the New York Knicks at O2 in London Thursday night, ViewLift announced the official opening of its London office, marking its formal expansion into the European marketplace. Fabio Gallo and Mark Lawson (former executives from Deltatre and NeuLion, respectively) join ViewLift's team…

Sinclair Broadcast Group Launches Free Live And On-Demand Streaming Service, STIRR

STIRR Offers a Curated Mix of Local and National Channels Across Major Streaming Platforms Sinclair Broadcast Group, Inc. announced the launch of STIRR, a free, ad-supported streaming service that will include access to some of the most popular national news, sports, entertainment and digital first channels, a robust video on demand (VoD) library and a new local channel featuring programming based on a user’s location, ensuring that viewers can still access the local news and lifestyle programming that is relevant to…

RecVue Secures $5 Million to Fuel Continued Growth for B2B Monetization Platform

Funding to Expand Sales and Marketing, Continue Product Innovation in High-Growth Market RecVue, the only B2B monetization solution powered by big data, announced it has completed a $5 million round of financing, co-lead by Cota Capital  and EPIC Ventures with participation from Long Light Capital.  RecVue will use the capital to build upon its early success in delivering recurring billing and revenue solutions for B2B companies.  RecVue plans to expand sales and marketing to increase market traction in several…

Capgemini’s LYONSCG Creates Immersive Digital Experience for FootJoy’s New Luxury Product Collection

FJ1857.com Showcases the Art of Shoemaking with Elevated Design and Shopping Features Lyons Consulting Group (LYONSCG), part of Capgemini, announced the next phase of its engagement with FootJoy, an Acushnet company and maker of superior golf footwear, gloves and accessories. LYONSCG's implementation and support teams were tapped to build and optimize the FJ1857.com site, showcasing FootJoy's new luxury collection for golf enthusiasts.  "FootJoy wanted to release an elevated site experience that represents the premium…

Skuid Releases “CRM Project Guide” to Help Application Developers Create CRM Apps that Drive Business Value

Skuid, the leading no-code cloud application platform, released its "CRM Project Guide" to help application developers quickly create custom CRM apps by leveraging the power of Skuid. Based on best practices, research and real-life examples from Skuid customers, the guide demonstrates how developers can build personalized and powerful CRM applications that deliver business value. As companies continue to prioritize digital transformation initiatives, CRM is a popular place to begin. With Skuid, companies can create…

Sparkrock 365 Empowers Nonprofits and Educators with Better Business Processes

The New Cloud Solution Offers Best-In-Class Finance, HR, Payroll, and Scheduling Applications for the Underserved Nonprofit and Social Impact Sectors Software company Sparkrock launches Sparkrock 365, a new cloud-based Enterprise Resource Planning (ERP) solution for social impact organizations that offers nonprofits and educators access to best-in-class enterprise technology. Powered by Microsoft, Sparkrock 365 provides the unique features and benefits that nonprofit and education leaders need, providing the peace of…

Anywhere365 Introduces Web Agent for Microsoft Dynamics 365

New Web Agent Built on Dynamics 365 Channel Integration Framework Provides Omni-Channel Contact Center and Dialogue Management Capabilities from a Single Dynamics 365 Window Workstreampeople, a global leader in contact center solutions for Skype for Business and Microsoft Teams, announced the introduction of the Anywhere365 Web Agent for Microsoft Dynamics 365. Based on the Dynamics 365 Channel Integration Framework (CIF) the Web Agent is nested in the Dynamics 365 interface and provides users with Anywhere365’s…

Amazon Web Services Announces AWS Backup

Centralized Backup Service Makes It Easier and More Cost-Effective for Customers to Automate Backups of Their Data and Meet Business and Regulatory Requirements Amazon Web Services, Inc. (AWS), an Amazon.com company, announced AWS Backup, a fully-managed, centralized backup service that makes it faster and simpler for customers to back up their data across AWS services and on-premises, helping customers more easily meet their business and regulatory backup compliance requirements. AWS Backup makes protecting storage…

Agari Closes 2018 With Explosive Momentum and 234% Customer Growth

Next-Generation Secure Email Cloud Leader Redefines the Category and Achieves Significant Company and Customer Milestones Agari, the next-generation Secure Email Cloud that restores trust to the inbox, announced it grew its customer base 234 percent for its flagship advanced threat protection product during 2018. This strong market momentum reinforces a year of major achievements for Agari spanning product innovations, new executive hires, an OEM relationship, and industry recognition. Capping these accomplishments…

Digital Air Strike Acquires Two Companies, Expanding Ad Tech and Digital Retailing Solutions for the Automotive Industry

Third Acquisition in Ten Months Adds Targeted Advertising and Advanced Credit Analytics to Digital Air Strike’s Award-winning Consumer Engagement Solutions Digital Air Strike, the leading social media, intelligent lead response technology and consumer engagement company, announced it has acquired the assets of the ad tech lead generation company, Target Media Partners Interactive (TMPi) and Libra Systems, a software company that simplifies leasing and financing operations for automotive retailers. The acquisitions represent…

4 Ways to Improve Customer Engagement Across All Channels

No matter what industry you’re in, you likely have this problem: capturing your audience’s attention for more than a few seconds. But beyond that, you also want to engage your customers. Get them feeling more invested in your brand. In an era where consumers are exposed to up to 10,000 brand messages a day, it’s become understandably difficult to elbow in for more than a nanosecond. So, how can you engage your customers no matter what the channel? The right technology, paired with savvy strategy, is all you need.…

Interview with Babak Hedayati, CEO and Co-Founder, TapClicks

"As a business leader preparing for an AI-centric world, it’s important that you start by gaining access to relevant data and then implement AI and ML capabilities to work towards automation." Tell us about your role and how you got here. What inspired you to be part of the marketing tech landscape? I am the CEO and Co-Founder of TapClicks, the global SaaS leader in marketing analytics, reporting, orders, and workflow. I come from an engineering background and early in my career I took my engineering expertise and…

Bright Pattern Announces AI-Driven Conversational IVR and BrightStart Apps

Easy-To-Use IVR Reduces Effort and Cost; Brightstart Apps Let Businesses Quickly and Nimbly Turn on Customer Experience Capabilities at Low Cost Bright Pattern, leading provider of easy-to-use enterprise omnichannel cloud contact center software for innovative companies, announced at Customer Contact Week (CCW) Nashville2019 two new additions to the Bright Pattern Customer Experience Platform: 1) a conversational IVR that leverages AI for smarter, easier self-service, and 2) Bright Start Apps that allow companies to turn…

Yext Releases Super Bowl Search Trends Research

Many Businesses in the Host City and Around the United States See Search Spikes Yext, Inc., the leader in digital knowledge management (DKM), released new research on how consumer search behavior changes during the Super Bowl. The data revealed that Google Search Views skyrocket in key verticals like food and hospitality in the lead-up to the big game — particularly in the host city. This research focuses on trends in Minneapolis, home of the Super Bowl last year, to give an idea of what businesses in Atlanta, home of…

Lionbridge Augments Artificial Intelligence Offering Through Acquisition of Gengo and Gengo.ai

Lionbridge Expands Japanese Market Footprint with Strategic Purchase of Innovative Technology Company Lionbridge, one of the world's most trusted global communications platforms, announced its acquisition of Gengo, a Tokyo-based, leading edge technology company providing crowdsourcing, machine learning and localization services to global customers. Lionbridge has a 20-year history of leveraging its 500,000 linguistic experts to help the world's largest companies expand their businesses on the global stage by providing…

Anaplan Named a Leader in Gartner Magic Quadrant for Sales Performance Management

For the Third Consecutive Year, Anaplan Is a Leader in the Gartner Magic Quadrant for Sales Performance Management. Anaplan Believes This Recognition Is a Reflection of the Company’s Cloud Platform, Product Strategy, and Business Model Anaplan, Inc., a pioneer in Connected Planning, announced that leading global research and advisory firm Gartner named Anaplan a Leader in its Magic Quadrant for Sales Performance Management  for the third year in a row. Vendors were evaluated for completeness of vision and ability to…