Subscription-Based Online Purchasing and Community Forum Expand PDF Tool Offering from Datalogics

Datalogics, the preferred provider of industry-leading PDF technologies, is proud to be offering annual subscription-based PDF tools for immediate download on their website. “As consumer preferences have shifted towards SaaS and subscription offerings, Datalogics will continue to move more of our products over to service-based models.” Designed to provide users with instant software access, transparent pricing, and easy-to-use products, Datalogics online store offers tools created to streamline your PDF workflow. With…

Kore.ai Announces Rapid Revenue Growth, Expansion and Funding from Naya Ventures to Manage Increased Demand in 2019

Conversational AI Leader Delivers Record Growth in 2018 with Customer, Revenue and Headcount Increases Kore.ai, a global leader in conversational AI, is preparing for another year of record growth in 2019 after closing 2018 with 300% growth in bookings, and the addition of dozens of new Global 2000 enterprise customers across 7 verticals in Americas, Europe and Asia. “We are at the cusp of a great journey, with conversational AI having already captured market imagination. Our comprehensive enterprise platform…

Cisco and AppDynamics Ignite New Era of AIOps, Unveiling Vision for the Central Nervous System for IT

The Central Nervous System for It Gives Enterprises the Deepest Visibility into Complex Multi-Cloud Environments, Delivers Machine Learning Insights, and Automates Tasks to Free up Resources and Accelerate Innovation AppDynamics, a Cisco company, unveiled its vision for the Central Nervous System for IT, igniting a new era of AIOps. The Central Nervous System for IT will give businesses full visibility, deep insights, and automated actions across all technology domains that run modern companies: the application,…

Mavenlink Announces Integrations with Microsoft Dynamics 365 for Sales and Finance and Operations

Mavenlink M-Bridge, Using Microsoft Azure, Powers Connection of the Critical Business System Stack for Professional and Marketing Services Organizations. Mavenlink, a leading provider of cloud-based software for the modern services organization, announced two new integrations with Microsoft Dynamics 365 for Sales and Finance and Operations. The integration enables customers to save time and cut costs by easily and thoughtfully connecting Mavenlink with Microsoft solutions. Using Mavenlink M-Bridge and Microsoft Azure, the…

Zoom Voice, New Zoom Meetings Experience, Conference Room Enhancements, and Integrations Now Generally Available

Video Communications Platform Delivers on Zoomtopia Product Announcements Zoom Video Communications, Inc. announced that it has delivered on key promises of its Zoomtopia 2018 product keynote with general availability of highly anticipated new features and functionalities across its unified video communications platform. Zoom Voice After extensive beta testing with dozens of companies, Zoom Voice is now generally available to Zoom customers. Zoom Voice is a cloud phone system available as an add-on to Zoom’s platform.…

The Customer Experience Just Got Smarter with New Verizon Artificial Intelligence-Based Tools

Verizon’s Digital CX with Managed Service to Help Large Businesses Intelligently Improve Customer Interactions Verizon launched a world-class suite of solutions that blends human and artificial intelligence to enhance the customer engagement experience. Digital Customer Experience (CX) is an end-to-end managed service that deploys automation into enterprise and business owner’s customer experience tools. Through Digital CX, consumers who contact a business – whether on social media, chat, email, text, or over the phone –…

The Evolution of the Chatbot Experience

We’ve all had experiences with chatbots and automated phone systems. From product and support issues to scheduling and ordering information, these automated platforms have become commonplace in customer service and other industries. Early in the chatbot era, the experience was often painful — several different menu options would frustrate consumers, leading them to hit 0 just to speak to a live person. But thanks to advancements in technology and general comfort level, the experience and attitude toward these experiences…

AppBus Extends the Power of Its Digital Business Platform with AppBus Experience Platform – AXP 3.0

AppBus, an enterprise digital business software company that accelerates the pace of transformation; announced the general availability of AppBus eXperience Platform (AXP) 3.0. AXP represents the only comprehensive digital business platform, that fast-tracks integration to generate end-to-end process automation with secure application delivery.  AppBus eXperience Platform (AXP) leverages existing applications and systems, enabling endless possibilities of reusable and shared services across the digitally driven business…

FlowForma Recognized as a DPA-Wide Vendor by Independent Research Firm in ‘Now Tech: Rapid App Delivery’ Report

FlowForma, the leading provider of Process Automation tools for Microsoft Office 365, has been recognized by Forrester Research Inc. as one of the forty-one Rapid-App-Delivery Providers identified in its latest report, 'Now Tech: Rapid App Delivery, Q1 2019'. With Rapid-App-Delivery platforms becoming a vital component when driving digital transformation, most initiatives are mis-managed and can be shelved due to software-delivery barriers. Opening the software strategy to be DPA-wide and using low-code platforms, enables…

Agreement Between Experian and Audiens for the Distribution of Data in Italy

Experian Data Will Provide a Complete Representation of the Consumption Dynamics of the Italian Market Experian, world leader in information services for marketing and for the prevention of credit and fraud risks, has partnered with Audiens, a leading technology company in data management services, with the aim of enhancing Audiens’ database with insight on the Italian population. “We are pleased to start a partnership with an important and international brand like Experian. Data quality is a strategic driver for…

Running Multiple Digital Initiatives at Scale is What Sets Visionary Businesses Apart, Finds Infosys Digital Radar 2019

Companies Must Operate Key Digital Initiatives at Scale and Focus on a Broad Range of Technologies to Reach the Most Advanced Stage of Digital Transformation Infosys, a global leader in next-generation digital services and consulting, has released new global research, the Infosys Digital Radar 2019, revealing the digital transformation maturity of businesses in 2018, and what it takes to navigate the next stage of their journey. What can businesses expect in 2019? Infosys found businesses can be grouped into three…

Bigtincan Introduces Bigtincan Retail to Empower Retail Sales Teams to Reshape the Shopping Experience

The Latest Vertical Solution from Bigtincan Provides Retail Associates with Advanced Capabilities and Tools to Make the Customer Experience More Personalized and Positive Bigtincan, the leader in mobile, AI-powered sales enablement automation, announced the launch of Bigtincan Retail, its latest platform update for vertical markets. This announcement was made during NRF, taking place January 13-15 in New York City. In 2018, holiday sales reached $805 billion – the strongest season in six years – driven largely by…

Improving Contact Centre CX: Eight Predictions for 2019

Contact centres are going through their biggest changes in decades. Instead of calling a company for support with every issue, customers can now turn to chatbots, mobile apps, social media, and a variety of other channels. Better connected than ever, delivering the outstanding service these customers expect requires the right mix of tech, talent, and investment. To help you prepare, here are eight predictions based on customer experience (CX) that will be critical to contact centre success in 2019 and beyond. Chatbots Could…

Prediction Series 2019: Interview with Latane Conant, CMO, 6sense

What was the most impactful moment of the year for you at 6sense? We had a case study breakout session at the Gartner Sales & Marketing event to discuss the importance of Artificial Intelligence for executing ABM at scale, and ultimately competing and winning in the age of B2B buying, which requires a much more data-driven approach to Sales and Marketing. It was supposed to be a small roundtable discussion, but the room was packed. Still new to 6sense, I was incredibly nervous. Fortunately, Olivier Thierry, the CMO…

Brexit Uncertainty Doesn’t Faze this US Company

Leading Streaming Platform Opens Its London Office at O2 NBA Game Brexit's impact on the UK business climate has caused jitters for some companies – but not US streaming platform ViewLift. From courtside at the Washington Wizards game against the New York Knicks at O2 in London Thursday night, ViewLift announced the official opening of its London office, marking its formal expansion into the European marketplace. Fabio Gallo and Mark Lawson (former executives from Deltatre and NeuLion, respectively) join ViewLift's team…

Sinclair Broadcast Group Launches Free Live And On-Demand Streaming Service, STIRR

STIRR Offers a Curated Mix of Local and National Channels Across Major Streaming Platforms Sinclair Broadcast Group, Inc. announced the launch of STIRR, a free, ad-supported streaming service that will include access to some of the most popular national news, sports, entertainment and digital first channels, a robust video on demand (VoD) library and a new local channel featuring programming based on a user’s location, ensuring that viewers can still access the local news and lifestyle programming that is relevant to…

RecVue Secures $5 Million to Fuel Continued Growth for B2B Monetization Platform

Funding to Expand Sales and Marketing, Continue Product Innovation in High-Growth Market RecVue, the only B2B monetization solution powered by big data, announced it has completed a $5 million round of financing, co-lead by Cota Capital  and EPIC Ventures with participation from Long Light Capital.  RecVue will use the capital to build upon its early success in delivering recurring billing and revenue solutions for B2B companies.  RecVue plans to expand sales and marketing to increase market traction in several…

Capgemini’s LYONSCG Creates Immersive Digital Experience for FootJoy’s New Luxury Product Collection

FJ1857.com Showcases the Art of Shoemaking with Elevated Design and Shopping Features Lyons Consulting Group (LYONSCG), part of Capgemini, announced the next phase of its engagement with FootJoy, an Acushnet company and maker of superior golf footwear, gloves and accessories. LYONSCG's implementation and support teams were tapped to build and optimize the FJ1857.com site, showcasing FootJoy's new luxury collection for golf enthusiasts.  "FootJoy wanted to release an elevated site experience that represents the premium…

Skuid Releases “CRM Project Guide” to Help Application Developers Create CRM Apps that Drive Business Value

Skuid, the leading no-code cloud application platform, released its "CRM Project Guide" to help application developers quickly create custom CRM apps by leveraging the power of Skuid. Based on best practices, research and real-life examples from Skuid customers, the guide demonstrates how developers can build personalized and powerful CRM applications that deliver business value. As companies continue to prioritize digital transformation initiatives, CRM is a popular place to begin. With Skuid, companies can create…

Sparkrock 365 Empowers Nonprofits and Educators with Better Business Processes

The New Cloud Solution Offers Best-In-Class Finance, HR, Payroll, and Scheduling Applications for the Underserved Nonprofit and Social Impact Sectors Software company Sparkrock launches Sparkrock 365, a new cloud-based Enterprise Resource Planning (ERP) solution for social impact organizations that offers nonprofits and educators access to best-in-class enterprise technology. Powered by Microsoft, Sparkrock 365 provides the unique features and benefits that nonprofit and education leaders need, providing the peace of…