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Global Customer Adoption Accelerating for 8×8 Contact Center Solution

8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced accelerating momentum for its 8x8 Contact Center solution with two new customer wins, demonstrating that companies across the globe are embracing a complete cloud solution for contact center integrated with unified communications (UC). “In a competitive market like ours, you really need a joined-up solution - not an appointment system. Everyone in our team needs to understand where the…

MarTech Interview with Kevin Eichelberger, Founder and CEO at Blue Acorn

"The question to always be asking is how can AI be applied to a situation to drive a better result, with less resources." Tell us about your role and journey into Technology. What inspired you to start Blue Acorn? I started Blue Acorn out of a passion for Ecommerce. At the time, I was a CRM consultant by day, and I spent my nights and weekends starting and growing an online retail business. I learned everything I could about Ecommerce from technology, to digital marketing, to analytics and through all of that  realized…

Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement

Verint Systems Inc., The Customer Engagement Company, announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage 2019 Global Customer Conference, in Orlando, Fla “This year at Engage, we are proud to announce these global customer and partner award…

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the…

Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey Verint Systems Inc., The Customer Engagement Company, announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement…

Cint Appoints SVP of Asia Nicholas Antram to Continue Strategic Expansion Across the Region

Antram Joins EVP of APAC Karine Parsy to Strengthen Cint’s Regional Presence as Global Businesses Increasingly Require More Technology, Speed and Sophisticated Market Research Solutions Cint, the world’s sample management platform, announced the appointment of SVP of Asia Nicholas Antram. Based out of Cint’s Tokyo office, Antram will bolster Cint’s APAC leadership team as it continues to expand across the region. “Antram’s experience in demand, supply and programmatic offering in Japan will be invaluable for Cint. He has…

Index Exchange Introduces Adaptive Timeout, Incorporating Machine Learning into Header Bidding

New Product Makes Publisher Page Speeds Smarter by Adapting to Each User, Creating More Opportunities for Bidders and Revenue for Publishers Index Exchange, the world’s largest independent ad exchange, introduced Adaptive Timeout, an innovative product that will boost publisher revenue through advanced machine learning, while optimizing page speed. By measuring device and network conditions, the Adaptive Timeout feature leverages an algorithm that determines a custom, intelligent timeout for each individual user on each…

From Sensing to Sensemaking: Converging Big Data with Plant AI

Synaptic Business Automation Enables Operational Excellence by Connecting All Systems in an Organization and Integrating Business and Domain Knowledge Using Digital Automation, Finds Frost & Sullivan As process industries across the world become more connected, networked, and integrated, there has been a consistent surge in the volume of data generated across the manufacturing value chain. The high-fidelity data that is generated by sensors and other wireless devices, however, currently yields inadequate insights…

Boomerang Commerce Rebrands as CommerceIQ™ After the Acquisition of its Retail Analytics Platform by Lowe’s

Following the announcement that Lowe’s Companies Inc. has acquired the Retail Analytics platform of Boomerang Commerce, Inc., Boomerang has announced it will rebrand and operate as CommerceIQ focusing on helping consumer brand manufacturers succeed on Amazon. Boomerang Commerce Rebrands As CommerceIQ after retail analytics platform is acquired by Lowe's Boomerang Commerce was founded in 2012 by Guru Hariharan, an Amazon and eBay veteran, and is based in Mountain View, CA with offices in Seattle, Chicago and Bangalore.…

MarTech Interview with Mike Orr, Co-Founder at Grapevine6

"Marketing needs to produce valuable content but salespeople also need unique content to stand out and engage buyers in the market." How exciting is the current Social Media ecosystem today? As an engineer at heart I think this is the most exciting time for Social Media for business. We’re past the early adopters and into solving the value that unlocks mass adoption. On the consumer side the platforms are starting to deal with the problems of a maturing community – security, individual v. collective rights, and honestly…

DiCentral and Nippon Information and Communication Partner for Next Generation B2B Integration Needs

DiCentral Corporation, a leading innovator in supply chain management solutions and B2B integration,  announced a technology partnership agreement with Nippon Information and Communication (NI+C), a leading information technology services firm headquartered in Tokyo, Japan. The partnership will enable NI+C to enhance their current EDI capabilities to accommodate the growing demand for outsourced B2B integration and supply chain automation. NI+C was established in 1985 as a joint venture between NTT Corporation and IBM…

SpotX and Jukin Media Partner for Success in CTV Monetization

Jukin Media Successfully Scales Digital Linear Programming Business with Surge into Connected TV SpotX, the leading global video advertising and monetization platform, announced results from a new partnership with Jukin Media, the global digital media company and owner/ operator of multimedia entertainment brands People Are Awesome, FailArmy, The Pet Collective, and others. By serving as the largest contributor to the programmatic monetization of Jukin Media's ad-supported linear streaming channels and connecting…

Capgemini’s LYONSCG Helps Leading Retail Brands Drive New Digital Customer Experiences

New Digital Commerce Projects Have Helped to Transform Customer Experiences Through a Holistic Set of Services and Salesforce Commerce Cloud Implementations Capgemini's LYONSCG announced the completion of digital commerce projects with Madewell, PGA TOUR Superstore and Hibbett Sports. To help each brand improve its customer experience and increase loyalty, LYONSCG provided consulting services including creative and experience design, in addition to Salesforce Commerce Cloud implementations. "Designing and delivering a…

Appian Announces 2019 Partner Award Winners

Appian announced its 2019 Partner Impact and Excellence award winners across six categories. These strategic partners were selected based on their success in helping companies develop applications that execute their business strategies using the Appian low-code platform. Appian’s partner ecosystem consists of organizations that provide world-class solutions and services globally across a variety of industries. Appian 2019 Partner Impact and Excellence Award winners include the following: Value Award – Macedon: Awarded…

Latest Version of the Appian Platform Increases Speed and Impact of Low-code Development

No-Code “Connected Systems,” Simplified Design, and Worry-Free Deployment Appian announced the newest version of the low-code Appian Platform, which increases the speed and business impact of low-code development. The release fulfills Appian’s “Connected Systems” vision for no-code integration across a host of popular enterprise systems and services. The release extends Appian’s commitment to simplicity through visual query design of business data sources and intuitive controls to easily display that data in a grid. The new…

PepsiCo Foodservice Unveils New Digital Lab to Help Restaurants Thrive In The Evolving Digital Marketplace

The New Analytics-Driven Consultancy Will Bring Together Digital and Technology Partners to Provide Resources and Solutions for Foodservice Customers Digital disruption driven by consumer engagement with technology is transforming the restaurant and hospitality industry. That is why PepsiCo, Inc., announced the launch of PepsiCo Foodservice Digital Lab, a first-of-its-kind suite of capabilities built to connect foodservice operators with the companies, services, insights, and solutions best suited for their specific…

Motionloft named a 2019 Gartner “Cool Vendor” in Location Services and Applications

Motionloft Imotionloft Is Recognized in the Cool Vendor Report Which Highlights Interesting, New and Innovative Vendors Motionloft, a leading provider of precise indoor and outdoor data analytics solutions, announced it has been named in Gartner's May 2019 Cool Vendors in Location Services and Applications (subscribers may access the report). Authored by Annette Zimmerman, Tim Zimmerman and Jim Hare, the report states, "The market for location services is highly dynamic, with increased acquisitions registered in 2019 and…

Amazon Dominates E-Commerce Share, Ebay and Walmart Less of a Focus, Feedvisor Study Finds

70 Percent of Sellers Saw Amazon Revenue Growth in 2018 Feedvisor, the “AI-first” optimization and intelligence platform for large sellers and brands on Amazon, unveiled its State of the Amazon Marketplace 2019 report. The analysis exemplifies Amazon’s unmatched influence over e-commerce seller success, as well as the elevated roles that private labels and advertising will continue to play. To understand the evolving state of Amazon’s dynamic marketplace, Feedvisor conducted an in-depth analysis on sellers’ goals, plans…

Vyond Announces End of Beta for Vyond Studio, Enhanced Security Features

New Capabilities Provide Faster, Improved User Experience Alongside Vyond Secure Suite for Enterprise Customers Vyond, a SaaS video creation company that allows everyone to create video quickly and easily, announced that the Company's video creation platform, Vyond Studio, is out of beta and designated General Availability (GA). Moving out of beta signifies the integration of a year's worth of customer feedback with product enhancements and stability improvements to deliver a best-in-class video creation platform.…

Phishing of SaaS and Webmail Brands Surpasses Phishing Attacks on Payment Brands for the First Time

Use of HTTPS Protocol on Phishing Websites Reaches Record High According to the APWG’s new Q1 2019 Phishing Activity Trends Report, users of Software-as-a-Service (SaaS) and webmail services are being targeted with increasing frequency. The category became the biggest target in Q1, accounting for 36 percent of all phishing attacks, for the first time eclipsing the payment-services category which suffered 27 percent of attacks recorded in the quarter. “Phishers are interested in stealing logins to SaaS sites because they…

Lucidchart Introduces Visual Reasoning Engine to Usher in the Powerful Combination of Diagramming, Collaboration and Data Visualization

Lucidchart, the leading visual workspace, announced its visual reasoning engine, which powers the platform’s automation and data visualization capabilities, along with new features and integrations designed to combine diagramming, collaboration and data visualization to accelerate understanding and drive innovation. Lucidchart enables its more than 15 million users to gain an elevated perspective on complex problems and processes through its powerful diagramming core and collaboration features. The addition of the visual…