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TechSee Survey: Customer Service Major Contributor to Churn

39 percent of consumers left for a competitor because of customer service interactions  TechSee, a global leader in visual customer assistance powered by AI and Augmented Reality, released the results of a wide-ranging survey examining the top reasons for customer churn. The data revealed that 39 percent of those who canceled a contract with a company over the past 24 months did so because of the level of customer service they received. And the problem appears to be endemic, with 61% of these customers canceling after an…

Marquee TV Selects ViewLift to Power New OTT Content Platform

ViewLift, a leader in end-to-end platform services for web, mobile and OTT, announced their alliance with Marquee TV, and the re-launch of Marquee TV's streaming TV service for arts and culture, available on web, Roku, AppleTV, Amazon Fire, Android TV and mobile devices. While evaluating next generation partners, Marquee TV sought a solution to provide a state-of-the-art service to their subscribers and grant more control over all facets of the business; including content, user experience, branding, analytics and…

Seal Software Introduces AI-Based Contract Negotiation Product — Seal Now

New Solution Focuses on Single Largest Pain Point for Contract Negotiation-Complexities of Third-Party Paper; Brings Enterprise AI to the Microsoft Word Experience Seal Software, the global leader in enterprise contract analytics, introduced Seal Now™, a new contract analytics product specifically designed to address the review and negotiation of third-party paper (draft contracts prepared on another party's templates), the most complex, risky and time-consuming aspect of the contracting process. Seal Now leverages the…

Spiro Re-imagines the Future of Sales by Extending AI Capabilities to Capture Notes from Calls and Emails

Artificial intelligence has the potential to accelerate a business evolution much like the industrial revolution did, given its computing power and ability to analyze big data at a speed and scale never seen before. Spiro recently surveyed a group of sales leaders and found that while only 20% are using AI technologies today, the vast majority - or 85% - believe AI can help improve their companies’ sales process. Spiro is harnessing the power of AI to rethink the relationship between sales teams and technology. The…

MarTech Interview with Sean King, EVP at Veritone One

"Podcasting and the digital audio advertising ecosystem has never been more popular than it is right now." Tell us about your role and journey into technology. What inspired you to be part of Veritone One? I’ve always loved how technology evolves, changes and sometimes disrupts how we do things – whether that is in my personal or professional life. Technology has the power to make the complex simpler, allowing people to spend more time in ideation and gain additional valuable insights, which ultimately provides the time…

Harmonic Introduces Powerful New Analytics-Driven Service for Cable Operators

CableOS Central Service Leverages Advanced Analytics to Revolutionize Cable Network Diagnostics and Capacity Planning Harmonic announced CableOS Central, a new AI-enabled service that features data analytics, 24/7 operational support and engagement tools for cable operators. Designed to complement Harmonic's CableOS virtualized CMTS solution, CableOS Central provides operators with an intelligent and customizable way to proactively identify and address technical issues and network capacity opportunities, enabling delivery…

Olo to Enable Brand Direct Food Ordering from Google Search, Google Maps and the Google Assistant

Integration allows restaurant brands to access direct traffic from Google’s platforms Olo, the leading digital food ordering platform for the restaurant industry, announced that it is working together with Google to enable customers to order directly from restaurant brands across Google Search, Maps and the Google Assistant. The integration allows Olo’s network of more than 70,000 restaurant brand locations to be enabled on Google’s platforms so that consumers can order directly on Google from Search and Maps. Users can…

Juniper Networks Builds Secure, Automated and Cloud-enabled Network Infrastructure With Telefónica UK

Telefónica Fusión Project Expands to the UK Under Digital Transformation Remit Ahead of New Feature-Rich Mobile Services Juniper Networks, a leader in secure, AI-driven networks, announced the first phase of Telefónica UK's successful services migration to the Telefónica UK Fusión Network, a brand new infrastructure for which Juniper Networks is the strategic IP network provider. Juniper Networks and Telefónica designed the Fusión Network to transform the customer experience for mobile, residential and business…

81% of UK Businesses Say a Shortage of Talent Is the Biggest Hurdle to AI Adoption

Professional services identify top barrier to the sector’s AI adoption as lack of regulation (87.5%) while financial services see a lack of transparency in AI as biggest hurdle (88.8%) The adoption of Artificial Intelligence (AI) and automation technologies in the UK is still being stunted by a lack of digital skills in businesses according to new research by Rainbird, the AI-powered automated decision-making platform.  The research, conducted by Vanson Bourne on behalf of Rainbird, surveyed senior decision-makers in…

Integris Software Launches Partner Program to Advance Global Data Privacy Practices

New program brings together organizations with the common goal of helping enterprises automate their data privacy programs Integris Software, the global leader in data privacy automation, announced the launch of the Integris Partner Program to bring together organizations and individuals around the common goal of helping enterprises automate their data privacy programs. Our partner program’s co-marketing, co-selling, and integration support benefits customers and partners alike in our combined effort to improve data…

Nielsen Connect Partner Network Welcomes Amazon Activation Platform CommerceIQand Wellness-Focused Data Company Spins

Nielsen announced an expansion of its Connect Partner Network. As the industry’s largest curated community of partners for consumer packaged goods (CPG) manufacturers and retailers, Nielsen’s open ecosystem has sustained significant year-over-year growth, reflecting a roster increase of nearly 40% since August 2018. Showcasing the company’s strategic strength in e-commerce and wellness trends, Nielsen welcomes two new innovators in these spaces: Amazon automation and insights company CommerceIQ and wellness-focused data…

Synamedia Augments Video Network Portfolio with Telestream Vod Workflow Products

Synamedia, the world's largest independent video software provider, announced that it is augmenting its video network portfolio through a partnership with video on demand (VOD) workflow solutions vendor Telestream. The partnership builds on Synamedia's announcement of new products at IBC that are designed to simplify and optimize end-to-end video workflows. Synamedia will be showcasing its video network portfolio, among other solutions, in its booth #2311 at the SCTE•ISBE Cable-Tec Expo, October 1 –  3, 2019 in New Orleans.…

OrboGraph Joins NICE Actimize’s X-Sight Marketplace, the Industry’s First Financial Crime Management Ecosystem

Partnering with the X-Sight Marketplace, Orbograph to Deliver Image Analysis and Recognition Technologies for Fraud Prevention Helping financial services organizations keep up with a changing market landscape, NICE Actimize, a NICE business and leader in Autonomous Financial Crime Management, announced that OrboGraph has joined the X-Sight Marketplace, the industry’s first financial crime risk management-focused ecosystem designed to assist financial services organizations evaluate new point solutions and move to stay on…

A Publisher’s PoV on Affiliate Future: From Fragmented to Focused

Consolidated. Efficient. Well-managed. These are the terms l apply to healthy affiliate marketing programs. Unfortunately, many publishers’ programs are exactly the opposite: fragmented, unproductive, and a chore to maintain. Embracing ways to better manage affiliate programs can jumpstart this revenue stream, provide dynamic reporting, shed valuable insight about how to innovate, and free up staff time that can be invested for improved returns. Tending to your affiliate program with some TLC is worth it. I firmly believe…

$10.2 Million Funding and Tag of Explainable AI Engine: How Fiddler Labs Sees the Enterprise Market

Fiddler Labs has become the latest champion to plug the gap in Explainable AI. The Explainable AI engine announced raising $10.2 million in Series A funding this week. Fiddler currently helps enterprise customers “unlock the mysteries of black-box AI to better understand why these platforms make the decisions they do.” With this funding, the company takes its total financing to $13.2 million since inception in October 2018. Also Read: MarTech RADAR 2019: Top 250 B2B Technology Companies You Should Follow Fiddle Labs is…

Top of Mind Networks Once Again Ranked as Number One Mortgage CRM System

Ranked for past two years as the most used in the mortgage space Top of Mind Networks, a leader in customer relationship management and market automation software for the mortgage lender and real estate industries, has once again been ranked as the number one most used customer relationship management (CRM) system for mortgage origination in STRATMOR Group’s Technology Insight Study. Marketing Technology News: BitMovio Adds Programming from The Young Turks to Its Streaming Video Entertainment Marketplace The 2019…

Introhive, PwC Join Forces To Help Businesses Maximize The Power Of Relationships

Drives Growth and Enhances Client Experience Through AI-Powered Relationship Intelligence and Data Automation Introhive, the leading enterprise relationship management (ERM) platform for professional services firms, announced the expansion of its Joint Business Relationship (JBR) with PwC to deliver AI-powered relationship intelligence to the global market. The JBR, which began in the UK in December 2018, has extended to Canada and the United States, with plans to expand into other countries across Europe.…

Segment Launches Privacy Portal to Help Businesses Proactively Manage and Protect Their Customers’ Privacy

New Product is Available Immediately to All Segment Customers at no Additional Cost Segment Synapse – Segment, the customer data infrastructure company, announced the launch of the Segment Privacy Portal, a new set of features that help businesses put their customers first through proactive privacy management. The announcement was made at Synapse, the company’s annual user conference. With the Privacy Portal, businesses can have more control and visibility of the first-party customer data they are collecting. This allows…

TechBytes with Jim Scott, Director, Enterprise Architecture at MapR

How did you start in this space? What galvanized you to start at MapR? I use to work in Digital Ad Tech. While in that industry we had requirements for very low latency and high-volume throughput. We needed a new, better scaling database and ended up selecting MapR. We were able to scale up to 60 billion ad requests per day on MapR. I fell in the love with the technology and jumped at the chance to work at MapR to help customers like me. What is MapR and how does it transform Cloud Management for businesses? The MapR…

TechBytes with Melinda Han Williams, Chief Data Scientist at Dstillery

Tell us about your interaction with smart technologies like AI and Data Science. AI has always been at the core of what we do at Dstillery. We are an applied Data Science company, so our core – our bread and butter – has been built on Machine Learning from the very beginning. Everything we do is an outgrowth of Machine Learning in some way or another. We’re an audience company, and we use algorithms to find the best customers for advertisers. The sort of exhaust that comes from that process is that we actually learn a…