Forrester Gives XANT The Highest Scores In AI And Automation In Recent Sales Engagement Wave

XANT, the leading Enterprise Sales Engagement Platform, was recognized in the recent Forrester Wave™: Sales Engagement, Q3 2020 report with the highest scores in the AI and automation criteria. XANT also received the highest possible score in the category vision criteria which reflects XANT's strong point of view on revenue generation and differentiated approach. The report gave XANT the highest possible score in eleven other criteria, including CRM integration, email/calendaring integration, dialer integration,…

ActiveCampaign Expands Its Customer Experience Automation (CXA) Solution to Power Service and Advocacy Through the Entire Customer Lifecycle

Customer support and account management teams now have the tools to strengthen customer advocacy through more personalized customer dialogue at every touchpoint ActiveCampaign, the leader in Customer Experience Automation (CXA), launched their CXA for Service solution, which meaningfully connects service and support interactions to the entire customer experience. Too many businesses treat success and support as an afterthought, and rely on canned responses, cold outreach, and autoresponders for post-sale customer…

Alfresco Launches Alfresco Process Automation

Alfresco Software, an open-source, content management platform, and solutions provider announced the availability of Alfresco Process Automation, a fully managed offering that enables organizations to build content-centric process applications in the Cloud. Alfresco Process Automation, which is a core part of Alfresco’s Digital Business Platform as a Service (DBPaaS), can automate business operations enabling organizations to gain more value from their content by intelligently delivering it to a wide variety of business…

Automation Anywhere Strengthens Channel Program to Accelerate Global Partner Success

New programs, training, incentives drive transformation and partner growth Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced enhancements to its global partner program to build skills, drive demand and increase opportunities for the company's 2,000 worldwide channel partners. The Covid-19 pandemic has significantly impacted organizations across the globe. As companies look towards economic recovery, many are accelerating their shift to the cloud and are looking to RPA for business…

65% of SAP Customers Use Automation Technology, According to New Study

SAP customers leverage RPA to empower employees to focus on higher-value activities and optimize processes The leading Robotic Process Automation (RPA) company, UiPath, released results of a commissioned study conducted by SAPinsider on behalf of UiPath: Integrating Process Automation and SAP S/4HANA. The study—which surveyed more than 200 SAP customers between May and June—reveals that SAP customers are increasingly deploying automation technologies to fully embrace digital transformation, maximize process efficiency, and…

Element451 Relieves Pandemic-Battered Colleges and Universities with Release of Pre-Built Content, Designs, and Automations Now Available in…

The edtech startup introduces Packs, a free product folded into Element451, its powerful customer relationship management software Colleges and universities beleaguered by the pandemic can now find relief in Packs from higher education software creators Element451. Even before the global health crisis, higher education faced formidable challenges. The pool of college-bound students has been shrinking and costs have been rising. The pandemic brought added stressors, mainly reductions in tuition-paying students. Indeed,…

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global brands UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 4.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform…

Applied Launches Applied Marketing Automation

New marketing automation application boasts extensive P&C and Benefits content library and natively integrates with Applied Epic Applied Systems announced the launch of Applied Marketing Automation, the industry’s first natively integrated marketing automation application. Applied Marketing Automation allows agents and brokers to quickly build and track marketing email campaigns, delivering relevant, timely content to P&C and Benefits clients and prospects. Leveraging Applied Marketing Automation’s industry-specific…

Snaps, The Platform for Conversational Automation, Now Available on Oracle Cloud Marketplace

Snaps is proud to support the eCommerce businesses that use Oracle CX Service through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce and a member of Oracle PartnerNetwork (OPN), announced that their enterprise solution is available on Oracle Cloud Marketplace and can be integrated with Oracle CX Service. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. The Snaps Conversational Automation…

AcuityAds to Officially Launch New Advertising Automation Platform

AcuityAds Holdings Inc., a technology leader that provides targeted digital media solutions enabling advertisers to connect intelligently with audiences across digital advertising campaigns, provided an update on the launch date for the Company's new highly anticipated advertising automation platform. Marketing Technology News: Yubo, the Leading Social Space for Gen Z, Opens New London HQ "We are proud to be presenting our new advertising automation platform, a disruptive development within the industry that will…

Outfunnel Raises €1.1 Million Pre-Seed to Offer Revenue Marketing Automation to SMBs

Outfunnel, the revenue marketing automation tool for SMBs, has raised a pre-seed round led by byFounders, Paua Ventures, with participation from Lemonade Stand, Omnisend and a group of angel investors, including Bolt co-founders Markus and Martin Villig, Matterport CMO Robin Daniels, entrepreneur and investor Sten Tamkivi and Pipedrive co-founder Ragnar Sass. Outfunnel aims to close the gap between marketing and sales functions with a new category: Revenue Marketing Automation. It is an approach to sales & marketing…

Winshuttle Extends RPA with New Bots in the Automation Anywhere Bot Store

Winshuttle, the leader in data management and process automation software, announces the availability of software bots from leading Robotic Process Automation (RPA) provider Automation Anywhere, Inc., for SAP ECC and S/4HANA from the Automation Anywhere Bot Store. The software bots are free of charge for Winshuttle customers, enabling organizations to connect and integrate their enterprise systems using Automation Anywhere’s intelligent automation to connect with non-SAP systems with Winshuttle for data automation for SAP…

Organizations Turning to Intelligent Automation to Guard Against Impact of Future Pandemics, Research Finds

One in three organizations admit they were not sufficiently prepared for the impact of COVID-19 Intelligent automation will play a critical role in shaping a new, technologically-enabled, post-pandemic future of work, according to new research by Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises. The global study, conducted by research firm Savanta, surveyed over 3,000 global senior managers and frontline IT staff for their thoughts on technology's future role in a…

Rocketium Launches DaVinci, Intelligent Automation For Its Collaborative Design Platform

Venture-funded automation company Rocketium has launched daVinci, an intelligence layer for its collaborative design platform. daVinci automates several steps in creating and managing on-brand banners and videos. This helps enterprises eliminate their hodgepodge of creation, collaboration, and storage solutions. Enterprises face two challenges that became bigger after COVID-19 – the need for more digital content because consumer attention has moved online, and tighter budgets. The biggest roadblock to this is that…

Kennected Launches New Cloud Version for Popular LinkedIn Automation Software

Business owners or salespeople that are gearing up for a potential Coronavirus economic shutdown, need to read this article. Sales are important to any organization. Kennected has a platform that can help businesses generate leads and revenue whether in or outside of a pandemic. The Kennected software that people have been hearing so much about, is getting an upgrade, as it launches a new and improved cloud-based version called Cloud Kennect. Users can enjoy Kennected's full range of features and services through Cloud…

Experience Management Leader Medallia to Acquire Contact Center Coaching Automation Platform, Stella Connect

Medallia, Inc., the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching, and quality management platform for customer service teams. Stella Connect plays a significant role in optimizing efficiencies and increasing employee engagement as contact centers shift to effective virtual working environments. Brands that range from disruptive startups to billion-dollar public companies, including ESPN, Lemonade, Lululemon,…

Conversica Raises $20 Million in Series D Round as Market Demands Intelligent Automation Solutions

Growth Equity Round Led by Hollyport Capital Brings Total Amount Raised to $89 Million Conversica, Inc., the leader in Intelligent Virtual Assistants (IVAs) helping organizations attract, acquire and grow customers at scale, announced it has raised a $20 million Series D funding round led by Hollyport Capital, an existing investor of Kennet Partners, Conversica’s lead Private Equity investor. This growth equity round brings Conversica’s total amount of institutional capital raised to $89 million since the company first…

Snaps, The #1 Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite

Snaps is proud to support the eCommerce businesses that use Zendesk through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce, announced enhanced capabilities through integration with Zendesk, Inc. and a new listing on Zendesk's App Marketplace. The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions that can help their customers shop for products, get answers to frequently…

Independent Research Firm Names Airship a Leader in Mobile Engagement Automation

Customer engagement company Airship announced that Forrester Research, Inc., has named Airship a Leader in “The Forrester Wave™: Mobile Engagement Automation, Q3 2020.” This 31-criterion evaluation focused on the nine most significant mobile engagement automation (MEA) solution providers. Within the three main categories of the report, Airship tied for the highest score in Strategy and received the second highest score for Current Offering. Marketing Technology News: Searchmetrics Makes Two Senior Appointments to…

Braze Recognized as a Leader in Mobile Engagement Automation by Independent Research Firm

Company Earns Highest Score in Current Offering Category and Ties for Highest Score in Strategy Category Braze, the leading global customer engagement platform, announced that Forrester Research, Inc. has recognized the company as a Leader in a new report titled "The Forrester Wave™: Mobile Engagement Automation, Q3 2020." Braze earned the highest scores in both the Current Offering and Strategy (tied) categories. The report evaluated 9 mobile engagement automation solution providers on a set of 31 criteria. Braze…