Interactions 2022 is the largest CX industry event and offers unique content exploring new ways to create frictionless experiences in the new digital age with a first of its kind immersive virtual reality experience NICE …
Read More...

New Heap Journey Maps eliminates blind spots in the user journey for better insights and improved digital experiences Heap, the leading digital insights platform, today published its latest Digital Experience Insights report, which, after…
Read More...

Solidifi Releases Results from its 2021 Consumer Mortgage Experience Survey(1) The third annual Consumer Mortgage Experience Survey(1) commissioned by Solidifi U.S. Inc. (“Solidifi”) revealed that 81% of borrowers prefer an…
Read More...

With a comprehensive set of digital and CCaaS assets, NICE CXone creates frictionless, end-to-end experiences from the digital doorstep across the entire customer journey NICE today announced the next leap in customer experience (CX) with…
Read More...

Komutel's recording solution now rated “Avaya Compliant” with Avaya OneCloud™ UCaaS solutions Komutel, a leading unified communication solution developer, announced that its Komlog Release 1.19.1 solution is compliant with key Avaya…
Read More...

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences Provides a better way for retailers to unlock the value of their contact center, while…
Read More...

Winter 2021 Release Delivers New Customer Engagement and Cloud Communications Enhancements Across Integrated Platform 8x8, Inc., a leading integrated cloud communications platform provider, announced new contact center, voice…
Read More...

Powerhouse Platform and Strategic Expertise Will Provide Consumer Brands with a Deeper Level of Loyalty Engagement Full-service digital agency DEG, Linked by Isobar and SessionM, the leading customer engagement and loyalty platform, have…
Read More...

Enhanced Journey Builder and Mobile App Marketing Capabilities Add Value to Customer Interactions Manthan, a leading AI and Analytics company, announced an upgrade to its cross-channel campaign management and personalization solution,…
Read More...

Aligns with J.D. Power's Strategy to Offer Leading-Edge Customer Experience Management Capabilities Expanding its industry-leading customer experience solutions, J.D. Power announced a unique global alliance with ClickFox that combines…
Read More...

A business has to utilize all sorts of strategies to attract customers, returning or otherwise. A tactic that has been receiving an upswing in popularity is email mailing lists. Mailing lists are great because customers usually agree to…
Read More...

The Analysis of Billions of Interactions Shows that Customer Journey is Becoming More Complex and Mature as Brands Seek to Influence the Entire Customer Experience in Real Time Kitewheel, a provider of the leading Customer Journey Hub, has…
Read More...

Leading European fashion brand uses mParticle CDP to track customer touchpoints and tailor the customer journey online and in retail outlets. mParticle, a leader in customer data infrastructure, announced that C&A, one of Europe's…
Read More...

The Zero-Bot Licensing RPA+ Platform Launches New Version, Making It Easier for Businesses to Start Their Enterprise Automation Journey OpenBots, the Zero Bot Licensing company, is launching v.1.8.1 and four (4) product "bundled" plans…
Read More...

New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback Reputation, the global leader in reputation experience management (RXM), announced a number of updates to…
Read More...

New AI Optimization Suite, alongside other products and capabilities, to be unveiled at Iterable’s signature conference, Activate Summit North America Iterable, the powerful communication platform that helps brands activate customers with…
Read More...

New Invoca / Five9 integration enables marketing and contact center teams to share real-time insights across omnichannel customer journeys Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with …
Read More...

Initiatives include curbside pickup and home delivery. OneView Commerce announced it successfully delivered a series of key digital initiatives leveraging OneView's Unified Commerce Platform for Kroger. To meet changing shopper needs,…
Read More...

Companies across sectors are leveraging artificial intelligence (AI) and machine learning technology to introduce chatbots, help bots, and digital assistants to improve customer satisfaction and operational efficiency, and users are…
Read More...

Data from 25.3 million customer service calls across more than 14 industries reveals new insights, trends to help small businesses grow. A first-of-its-kind call trends report from Ruby.com, the premier provider of live virtual…
Read More...