Zoom.ai Announces Integration with Google Hangouts Chat

After Last Month's Integration with Microsoft Teams and Office 365, Zoom.ai Announces Integration with Google Hangouts Chat Zoom.ai, a SaaS start-up, utilizing artificial intelligence (AI) to enrich work experience, recently announced an integration with Google Hangouts Chat. Explaining the application of Chat in his blog post, Scott Johnston, Director of Product Management, Google, writes, “From direct messages to group conversations, Chat helps teams collaborate easily and efficiently. With dedicated, virtual…

Interview with Bertram Schulte, Chief Digital Officer, SAP

"Customer Data Management will be the key driver – whoever gets customer data right, has a chance to get digital right (especially in an AI/ML world)."Tell us about your role and how you got here? What galvanized you to be a part of an enterprise tech company? I serve as the Chief Digital Officer (CDO) at SAP, running the digital business and helping provide customers one seamless, digital experience. Since May 2017, I have been overseeing digital customer strategy for SAP across sales, customer success, support, and…

Skedulo Launches Independent Platform, Helps Transform Customer Experience

Expanding Beyond the Salesforce and Service Now Ecosystems, Skedulo Now Offers Intelligent Mobile Workforce Management Connected to Any System of Record Skedulo, the leader in intelligent mobile workforce management, unveiled a new, independent version of its platform for operations teams and their mobile workforces that enables users to better manage the movement of their workers and meet ever-growing customer service and support expectations. Skedulo's new, independent platform expands the company's product…

Inkit Integrates with Iterable: Direct Mail Better Than Ever

Strategic Partnership Leverages Companies’ Focus on Delivering Real-Time, Triggered, Direct Mail Automation for Omni-Channel Marketers Inkit, the dominant direct mail automation platform, recently announced a partnership and integration with Iterable, provider of the next-generation Growth Marketing Platform. Inkit’s direct mail infrastructure and the Iterable’s growth marketing platform make direct mail simpler, faster, and more automated than ever. The strategic partnership provides growth marketers with a user-friendly…

Smartcalls from Voximplant Unveiled with Advanced Speech Recognition Capabilities

Three Times Cheaper Than a Comparable Live Call Center Operator, Smartcalls Allows Companies to Design Flexible Outbound Call Campaigns with No Programming Voximplant, a cloud communications platform built specifically for web and mobile app developers, announced the launch of Smartcalls, an intelligent and customizable web service that enables businesses to create outbound call campaigns with robust voice recognition capabilities. Using Smartcalls, organizations can easily create campaigns and begin placing calls in as…

Cheetah Mobile Announces Changes to the Board of Directors

The Board Has Appointed Ning Zhang, Tianyang Zhao and Dr. Yi Ma, Each as an Independent Director Cheetah Mobile, the leading mobile Internet company with strong global vision,  announced changes to its Board of Directors effective immediately. The Board has appointed Ning Zhang, Tianyang Zhao and Dr. Yi Ma each as an independent director. Zhao will become a member of the audit committee and the compensation committee of the Board. Zhang will become the chairman of the compensation committee and a member of…

Atento’s Solutions Based on Cognitive Technology Create a More Satisfactory and Efficient Customer Experience

The Use of Cognitive Technology Is Part of Atento Digital's Specialized Offer to Maximize the Opportunities Offered by Digitalization Throughout the Client's Life Cycle Atento S.A., the leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top five providers worldwide incorporates cognitive technology into its customer experience services and solutions to increase final consumer satisfaction and the effectiveness of the business processes…

Mpire Refreshes Brand Following APAC Launch

Global Adtech and App User Acquisition Company Have Refreshed and Revamped Their Brand Identity by the Launch of a New Network With The Truncated Name Mpire Network. Global adtech and app user acquisition company, Mpire Network, launched a comprehensive brand refresh. At its center is the introduction of a new, truncated name, Mpire, to reflect the Company's evolution beyond the category of ad network. Accompanying the new name will be a renewed visual brand identity for the company and a new website. Also Read: …

The Big 5: Top MarTech Updates from Last Week

What Better Way to Start Your Monday Than Wheeling Through The Top Five Martech Updates That Occurred in the Previous Week. This Is Your Weekly Monday Dose Twitter Hires Parag Agrawal as their New CTO Social blogging platform, Twitter, has appointed Parag Agarwal as their new Chief Technology Officer. A Microsoft alumnus, Parag did his schooling from Atomic Energy Central School and his engineering from the IIT-Bombay. Parag succeeds Adam Messinger in his new role, leading the technology strategy, for the micro-blogging…

Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers 2018

Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the report. "At Aegis we are committed to continue offering innovative services and solutions to our clients that positively enhances…

UJET Named a Leader in the SaaS 1000

UJET Recognized for Secure, Cloud-Based and Mobile-Ready Platform Delivers a Holistic Voice and Chat Experience Across All Customer Entry Points UJET Inc, a real-time customer communications platform that makes it simple for any company to provide intuitive, modern-day support, announced it was named a leader in the SaaS 1000 list for the first quarter of 2018. The SaaS 1000 identifies the fastest-growing software-as-a-service (SaaS) companies, spanning larger enterprises to smaller startups. UJET's secure, cloud-based…

Futuri Media’s TopLine Adds Appointment Prep Reports

TopLine Users Can Access Powerful Intelligence About a Prospective Buyer and Decision Makers, Accelerating the Sales Process by Making the Most of Their First Meeting. Futuri Media, a global leader in SaaS technology designed to drive audience and revenue growth for broadcasters, launched a new feature in its TopLine product: TopLine Appointment Prep Reports. TopLine subscribers will receive the Appointment Prep Report, an invaluable tool for tailoring their approach to new business. TopLine Appointment Prep Reports…

Interview with Luc Burgelman, CEO and Chairman, NGDATA

"Well-timed and relevant customer connections will reinforce customers’ trust in the brand and allow companies to optimize their customer engagement strategy."Tell us about your role and how you got here. What inspired you to start NGDATA? I have a deep background in artificial intelligence, large data processing and rule-based systems. Before NGDATA, I co-founded Porthus, which delivered cloud-based solutions, a company that IPO’d in 2006 and was acquired by Descartes Systems Group in 2010. At that time, I was EVP global…

Smartly.io Reaches Record Growth Rate of 100% Year-Over-Year Globally

Advertising Automation Company Fuels Momentum with Uber Partnership; Launch of LATAM, ANZ Offices; Appointment of EMEA General Manager  Smartly.io, a leading Facebook advertising automation platform, announced that the company has grown more than 100% year-over-year globally, driven by rapid expansion of its customer base, including a global contract with Uber. The ride-sharing app, along with game publisher Ubisoft and online food service Delivery Hero, join a roster of over 600 brands and agencies that rely on…

Artesian Continues to Refine Sales Intelligence Platform with New AI-Powered Capabilities

Artesian Solidifies Position as a Market Leader in Sales Intelligence Thanks to Ground Breaking New Capabilities Artesian Solutions, a leading AI-powered sales intelligence tools maker has launched a range of new capabilities for the dynamic sales tech industry. The AI-driven services from Artesian would now equip client-facing teams with the resources they need to succeed in a modern commercial environment. Read More: Velocify LeadManager SMS Texting Arrives in a New Avatar for Agile Sales Teams Speaking about the…

Adobe Advertising Cloud Search Unveiled for Simplified Search Advertising

Updated UI and AI Features Powered by Adobe Sensei To Boost ROI for Advertisers Adobe has introduced new Adobe Advertising Cloud Search with easy-to-use workflows, unique data access and AI to address the challenges in Search Advertising. Part of the Adobe Experience Cloud, the offering is designed to save time and increase ROI for advertisers. Recommended Read: Adobe Unveils Next-Gen Content Intelligence to Transform Customer Experiences Search advertisers face increased complexity in planning and optimizing…

Bright Pattern Announces Groundbreaking Spring 2018 Release of its Cloud Contact Center Platform

With Spring 2018, Bright Pattern Enters the Next Frontier in Business Continuity with Active-Active Disaster Containment Option Bright Pattern announced the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern's platform with the numerous capabilities that have been introduced over the last 18 months. These innovations propel Bright Pattern Contact Center forward in a number of key directions: New Paradigm of the Agent Workplace. The decluttered…

Pega Launches First AI-Powered Sales Coach to Teach Smarter Selling

New Pega Sales Automation Capability Provides Real-Time, One-To-One Coaching While Predicting Sellers' Future Success Pegasystems Inc., the software company empowering customer engagement at the world's leading enterprises, announced Pega Sales Coach, an industry-first capability within Pega Sales Automation that helps sales managers develop better salespeople and predict their future success. Powered by artificial intelligence (AI), Pega Sales Coach provides personalized coaching suggestions in real time so managers can…

Webinar World TechBytes with Annie Lei, Chief Revenue Officer, AmpLive

Annie Lei Chief Revenue Officer, AmpLive The foremost question at the ongoing Webinar World’18 is -‘How to put the personal back in marketing,’ – with a focus on how to build context-based campaigns and deliver events that put the customer first and foster authentic engagement between the audience and the brand. In the run-up to the event, we spoke to martech thought leaders speaking at the event. We spoke to Annie Lei, Chief Revenue Officer, AmpLive to understand how she leverages technology to reach out to…

StreamScape Named an Innovator in Data Insight by Forrester Research

StreamScape Called a Technology Leader That Is Challenging Traditional Analytic Norms StreamScape, a leader in real-time analytics and data integration that lets businesses automate and improve decision making, has been named an Innovator in Data Insight technology by Forrester Research. In a recent study, Forrester Research introduced Insight Platforms — a new class of software that connects data to actions. The report offers critical vendor comparison and names StreamScape a technology leader that is challenging…