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Icertis Named an Outstanding Service Provider at Global IACCM Innovation and Excellence Awards

World's Foremost Contract & Commercial Management Organization Recognizes Icertis' Global Leadership in Transforming Contracts into Strategic Assets Icertis, the leading provider of enterprise contract management in the cloud, announced it was named an Outstanding Service Provider at the International Association for Contract & Commercial Management (IACCM) Global Innovation and Excellence Awards, highlighting the transformative power of the Icertis Contract Management (ICM) platform. This recognition comes after…

It’s Time for Brands to Be Good Guys in the Consumer Data Privacy Relationship

Consumers are starting to understand the value of their digital data, and it’s time for brands to step up and be the good guys of privacy and data rights. The average citizen is becoming aware that their digital identity is used for targeted advertising. They are beginning to understand the value exchange between the companies collecting their data and the companies buying their data. They’re also realizing, after high-profile data breaches and data misuse like Cambridge Analytica, that they’re not in control of that…

Productiv Raises $20 Million in Series B Funding to Maximize SaaS Value with Application Engagement Analytics

Second funding round in six months underscores company momentum and market need for engagement-based insights into SaaS application use Productiv, the application engagement analytics company, announced the close of $20M in Series B financing led by Norwest Venture Partners with additional participation from strategic investor Okta Ventures and existing investor Accel. Productiv’s approach to Software-as-a-Service (SaaS) management gives companies visibility into their SaaS application engagement in order to drive…

Wurl Expands Globally, Powering Programming and Advertising on Samsung’s TV Plus Service in Europe

Expansion Adds Millions of New Viewers to the Wurl Network Wurl, the leading provider of streaming video distribution and advertising services for connected TV, announced that it has further expanded into the European market through an agreement to deliver programming and advertising to Samsung's TV Plus streaming service in Europe. The Wurl Network currently delivers 125 live, linear and video on demand (VOD) channels to more than 50 million viewers in the U.S. This European expansion will enable millions of additional…

Zoho Continues Strong Momentum in Canada as More Canadian Businesses Embrace Zoho’s Unique All-in-One Business Software Platform

Zoho has surpassed 50 Million users in over 180 countries, with 20,000 paid customers and tens of thousands using Zoho's free-tier offering in Canada Zoho Corporation, developers of the most comprehensive suite of business software applications in the industry, celebrates the strong adoption of its Zoho platform in Canada. The announcement was made at Zoho’s user conference, Zoholics Canada, which welcomed more than 400 customers across the country to Toronto for two days of keynotes, educational sessions, and 1:1…

Salsify and The Scan Group Establish Partnership to Deliver Winning Digital Shelf Experiences for Global Brands

Salsify, a product experience management (PXM) platform that helps brands win on the digital shelf, and The Scan Group, a global ecommerce asset development provider, announced they have entered into a strategic alliance. The collaboration will provide Salsify's growing international customer base an opportunity to leverage The Scan Group's robust and industry-leading digital content development services. It will also enable The Scan Group to offer its clients a unified platform for total, end-to-end digital shelf design and…

OneLogin Taps Former DocuSign and Expedia CISO to Lead Global Information Security Division

Vanessa Pegueros Brings Deep Enterprise Security Expertise to Drive Security-First Culture. Vanessa Pegueros, a former CISO of DocuSign and Expedia, and information security lead at US Bank, recently joined OneLogin as chief trust and security officer charged with reinforcing standards, strengthening trust with partners and leading internal initiatives across the entire security-first led company. Pegueros brings over two decades of technology experience to OneLogin, the leader in Identity and Access Management.…

Sprinklr Launches Live Chat for Fast, Personalized Customer Support

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front Office for Modern Channels, announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Sprinklr Live Chat is included as a standard…

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

Together the Partnership Will Drive Digital Transformation and Accelerate the Move to the Cloud for Large Enterprises and Government Agencies TTEC Holdings, Inc. and Cisco Systems, Inc. announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for highly secure global scale and reach. The expanded partnership enables large enterprises and…

Agentology Expands Its Reach After Rebranding to Verse.io

Agentology, a conversation enablement platform that revolutionized lead engagement for real estate, announced the business' rebrand to Verse.io. To date, the company has worked with thousands of top real estate and mortgage professionals, teams, brokerages, companies, leading search portals, CRMs, and others. After powering many millions of conversations, they have made the decision to expand outside of the real estate and mortgage industries. With the change, the company aims to bring its omnichannel…

Technology Companies Adwerx & ActivePipe Create Innovative Integration for Realtors

Integration Will Allow Real Estate Agents to Better Leverage Their Database for Sales Adwerx, a leading provider of localized digital advertising, is now integrated with ActivePipe, an advanced drip email marketing solution offering valuable customer insights to real estate professionals. The integration is making it easy for real estate agents to automate time-consuming data entry processes and run targeted digital advertising campaigns. Through the Automated Listing Advertising…

Prediction Series 2019: Interview with Anthony R. Stephan, US Head at Deloitte Digital

Could you tell us about your role at Deloitte? As the U.S. Head of Deloitte Digital and a Principal at Deloitte, I have the privilege to lead a business where creative, design, strategy, innovation and digital technology come together to help our clients create real value for their customers that ultimately elevates the human experience. When we engage with our clients and partners our focus is to build stronger connections with people, markets and ultimately drive growth. What was the motive behind publishing 2020…

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands, and LivePerson, Inc., a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. The TTEC-LivePerson partnership brings together two customer experience pioneers to help…

Infobip Partners With AmBANK to Offer Businesses an Omnichannel Customer Experience

Infobip, a global cloud communication platform company for businesses and a leader in omnichannel customer engagement has partnered with AmBank Group, one of Malaysia's premier financial solutions groups. Infobip is part of AmBank's newly launched BizM.A.T.E (Multi-partner, Actionable, Technologically Efficient Solutions) with 16 other partners, forming five categories including Accounting and HR Solutions, Payment and Marketing Solutions, Communications and Internet, Operations and Administrations and Logistics, and Work…

UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centers

Allows for Rapid Deployment of Smartphone Capabilities Without Replacing an Entire Call Center Stack UJET, Inc., a leading provider of customer support communications and solutions, announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Marketing Technology News: Branded Stores with…

The AI Organization Releases New Book: Artificial Intelligence, Dangers to Humanity

"China can Enslave Humanity with Artificial Intelligence, Robotics & Drones on 5G Network," says The AI Organization What are the inter-connections between AI, U.S, China, Big Tech and the world's use of Facial Recognition, Bio-Metrics, Drones, Smart Phones, Smart Cities, IoT, VR, Mixed Reality, 5G, Robotics, Cybernetics, & Bio-Digital Social Programming? The book will cover present, emerging and future threats of Artificial Intelligence with Big Tech, including technology that can be used for assassination or to…

With the Fall Shopping Holidays Coming, Southeast Asian eCommerce Companies like Akulaku Use Mobile Marketing to Move Users Through The…

Data from mobile marketing platform YouAppi highlights the big digital commerce opportunities in Southeast Asia before (and beyond) Christmas: fall shopping holidays including Single’s Day (China, Indonesia, and Southeast Asia – November 11th), Harbolnas (Indonesia – December 12th) are providing opportunities for Southeast Asian eCommerce companies With Southeast Asians among the heaviest users of their smartphones – data from Hootsuite showing that three of the four countries with the most time spent using the mobile…

Comcast Spotlight Rebrands as Effectv, Launches New Solutions to Drive Better Performance in The New TV Landscape

Announces Two New Products to Bring Greater Addressability to TV Advertising Comcast Spotlight, the advertising sales division of Comcast Cable, announced that it has rebranded as Effectv (e-FEC-tiv), emphasizing its commitment to delivering measurable results for its clients. This name change follows a notable evolution of the company over the past year, including the rollout of new data-driven TV advertising strategies, targeting and attribution products, cross-screen capabilities and a self-service buying platform for…

MaritzCX and LivingLens Partner to Transform Experience Management Programs with AI and Video

MaritzCX integrated the LivingLens video intelligence platform within its experience management platform and artificial intelligence (AI) suite, giving businesses unprecedented access to customer feedback to deliver tremendous experience management. By getting closer to customer emotions through powerful video “showreels” and AI, businesses are gaining deeper insights about customer feedback and expectations to drive continuous improvement. “There’s little that is more powerful than seeing actual customers relay their…

Amazon Announces Amazon Small Business Academy

Amazon Small Business Academy to help thousands of entrepreneurs gain digital strategy and brand building skills to make their ambitions reality, through free in-person seminar events and live webinars, as well as community college classes across the country Amazon announced a range of Amazon Small Business Academy programs to help small businesses harness the power of the internet to reach more customers, build their brand, and grow sales. The initiatives includes in-person seminars, community college courses, and…