AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital

A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10x Increase in Case Resolution RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, to revolutionise its digital customer service offering. The new platform and approach has led to: A…

Harmonic Introduces Powerful New Analytics-Driven Service for Cable Operators

CableOS Central Service Leverages Advanced Analytics to Revolutionize Cable Network Diagnostics and Capacity Planning Harmonic announced CableOS Central, a new AI-enabled service that features data analytics, 24/7 operational support and engagement tools for cable operators. Designed to complement Harmonic's CableOS virtualized CMTS solution, CableOS Central provides operators with an intelligent and customizable way to proactively identify and address technical issues and network capacity opportunities, enabling delivery…

Agora.io Fuels Faster Time-to-Market for Mobile App Developers with Agora Partner Gallery

New program connects developers with network of verified vendors Agora.io, the leading voice, video and live interactive streaming platform, announced the launch of Agora Partner Gallery, a network of preferred development, technology, and platform vendors, to help Agora's customers speed the development and launch of mobile, web, and desktop applications with real-time engagement features. Marketing Technology News: DeepIntent Achieves the Industry’s First True 1:1 Marketing Solution for Healthcare and Pharmaceutical…

What Is International Translation Day?

Held every 30th of September, International Translation Day was first established in 1991 by the Fédération Internationale des Traducteurs (International Federation of Translators). FIT is an international conglomeration of associations that represents translators, interpreters, and terminologists worldwide. FIT specifically chose September 30 as it is the same day that the feast of St. Jerome is celebrated worldwide. St. Jerome is actually a revered figure in translation studies and in the industry as he was the first…

San Francisco Giants Choose Veritone for AI-Powered, Rapid Media Discovery and Workflows to Further Fan Engagement

Veritone Accelerates MLB Team’s Content Discovery Within Its Vast Media Archives for Fast Delivery Across Multiple Channels Veritone, Inc., the creator of the world’s first operating system for artificial intelligence (AI), aiWARE, announced that the MLB’s San Francisco Giants have selected Veritone’s AI solutions to bring its 60-year media archive to life and drive an advanced fan engagement strategy. Veritone aiWARE will enable rapid content search and accelerated asset sharing with media, global partners, internal…

Achieving MarTech & AdTech Success – Digital Agencies Need the Right IT Infrastructure

If you run a digital agency, you’re likely acutely aware of the challenges that come with managing your largest and most complex campaigns. There are so many potential IT pain points that can have an impact on delivery, agility and effectiveness: cost optimization and predictability, future-proofing, scaling, connectivity – the list goes on. You don’t have to search the news for long to know that getting your infrastructure wrong can lead to disaster. Facebook, Twitter and Instagram have all had outages recently and it’s…

Talkdesk Secures TrackTik with Unmatched Reliability and Seamless Salesforce Integration

TrackTik chooses Talkdesk Enterprise Cloud Contact Center to improve call quality and support rapid customer service expansion Talkdesk, Inc., the cloud contact center for innovative enterprises, announced TrackTik Software Inc. will move to Talkdesk for improved call quality, scalability and seamless integration with Salesforce. Impeded by the limitations of its previous provider, TrackTik is partnering with Talkdesk to provide and maintain a high-quality customer experience as the company scales internationally. With…

Award-Winning Influencer Marketing Agency Unveils Brand New Look

A leading influencer marketing agency has undergone an exciting rebrand as its expertise in helping clients to reach the right audiences goes from strength to strength. The newly-named Influencer Matchmaker will build on over a 15-year track record of forming successful brand partnerships with some of the world’s top businesses. And with predictions that the power of the global influencer market is set to reach an all-time high by the end of this year, the agency is perfectly placed to match influencers and companies…

From Hand-Written Letters to 5G

A news report by China.org.cn on China's evolution of communication methods: https://www.youtube.com/watch?v=Un9FJf6WqAo&feature=youtu.be In order to meet their needs for communicating with each other no matter when and where they are, human beings, including the Chinese, have always been looking for better, faster and smarter ways. Beacon towers and messenger pigeons are the earliest attempts of the Chinese to deliver messages. In the early days of the People's Republic…

Integris Software Launches Partner Program to Advance Global Data Privacy Practices

New program brings together organizations with the common goal of helping enterprises automate their data privacy programs Integris Software, the global leader in data privacy automation, announced the launch of the Integris Partner Program to bring together organizations and individuals around the common goal of helping enterprises automate their data privacy programs. Our partner program’s co-marketing, co-selling, and integration support benefits customers and partners alike in our combined effort to improve data…

MarTech Interview with Stephanie Bohn, CMO at Vidmob

"Diversity holds tremendous value, so own and share your truth." Tell us about your career journey. The first 15 years of my career were spent on the client side at American Express, Warner Bros. and Netflix. I loved my experiences at each of those companies, but always had an interest in starting a company or joining a start-up. I’ve kept a running list of inventions and company ideas in my nightstand drawer since 1998. In 2014, the founders of VidMob, who I’ve known and admired for years, told me about their amazing new…

Logitech Agrees To Acquire Streamlabs, Adding Streaming Tools to its Gaming Offering

Logitech International announced that it has agreed to acquire Streamlabs of San Francisco, California. Streamlabs is a leader in software and tools for live streaming, allowing game streamers to engage with viewers, grow their brands and channels, and monetize their broadcasts across platforms like Twitch, YouTube, Mixer and Facebook. “Streamlabs and Logitech both share a strong passion for gaming and a dedication to serving the global community of gamers and streamers. Joining with Logitech allows us to keep doing what we…

Four Gaming Trends Investors Can’t Ignore

FN Media Group Presents Safehaven.com Market Commentary In the United States, there are about 211 million gamers - that's two-thirds of the population. Twenty years ago, gaming was just a niche industry. But in 2019, gaming couldn't be more mainstream. Revenue from video games has tripled since 2000, shooting up from less than $50 billion to over $130 billion. Mentioned in today's commentary includes: Sony Corporation, Microsoft Corporation, Activision Blizzard, Inc., Electronic Arts Inc., Capcom Co. Ltd. And with the…

Content Management Vendors Need Deeper MetaData and Monetization Tools to Win over Media Companies

Revenue for the CMS Market for the Media Industry Is Expected to Hit $1.44 Billion in 2024, Finds Frost & Sullivan With media organizations looking to deliver a seamless experience and achieve next-level customer engagement across devices, there will be an exponential rise in demand for content management systems (CMS). Revenue for the CMS market for the media industry is expected to increase from $556.8 million in 2018 to $1.44 billion in 2024, recording a compound annual growth rate (CAGR) of 17.2%.…

Zylo Secures $22.5 Million Series B led by Menlo Ventures, Matt Murphy Joining Board

Bessemer, High Alpha, Salesforce Ventures and Slack Fund Among Repeat Investors in Leading SaaS Management Innovator Zylo, the leader in the emerging SaaS Management category, announced the completion of a $22.5 million Series B funding round. The round was led by Menlo Ventures, with repeat investments from Bessemer Venture Partners, High Alpha, Revolution's Rise of the Rest Seed Fund, and cloud leaders Salesforce Ventures and the Slack Fund. Since its founding in 2016, Zylo has raised more than $35 million.…

TigerGraph Carves a New Niche with $32 Million Funding, Market Expansion and Latest Product Launch

In a series of announcements that are backed by customer growth and unprecedented revenue boost, TigerGraph announced the general availability of TigerGraph Cloud, a new funding round worth $32 million. These are marked with new footprints in Europe with expansions in offices and senior leadership. As part of the expansive drive in its Operations, TigerGraph announced the appointment of Martin Darling as GM for EMEA and Zeljko Dodlek as Director of Sales for DACH. The company also announced the opening of new offices in…

$10.2 Million Funding and Tag of Explainable AI Engine: How Fiddler Labs Sees the Enterprise Market

Fiddler Labs has become the latest champion to plug the gap in Explainable AI. The Explainable AI engine announced raising $10.2 million in Series A funding this week. Fiddler currently helps enterprise customers “unlock the mysteries of black-box AI to better understand why these platforms make the decisions they do.” With this funding, the company takes its total financing to $13.2 million since inception in October 2018. Also Read: MarTech RADAR 2019: Top 250 B2B Technology Companies You Should Follow Fiddle Labs is…

The Untapped Digital Marketing Potential of WhatsApp

 The numbers speak for themselves: 1.6 billion users over 180 nations. Further, it is the messaging king in 133 of those places. WhatsApp’s dominance shows no sign of slowing, which makes it all the more interesting that many marketers are only just coming to understand the platform’s full potential. Smartphones and chat apps are ubiquitous in the lives of modern consumers, so Marketing through these platforms only makes sense. WhatsApp remains ad-free, but upcoming platform changes and the potential for chatbot…

In-Game Ads Needn’t Be Disruptive

Gamers don’t like it when advertising gets in the way of play, as illustrated by the furore around the unskippable ads recently introduced to NBA 2K19’s loading screen. Many game developers aren’t keen on disruptive Digital Advertising either. They work hard to create incredible gaming experiences and understandably don’t want them spoilt by intrusive, ugly, and unnatural ads. Yet advertising provides an essential revenue stream that allows developers to keep producing creative and innovative games for tomorrow’s players.…

CloutHub Breaks the Mold of Social Media, Again

CloutHub just did what no other social media platform has ever done by adding a Blue Room for Democrats and a Red Room for conservatives to discuss issues with like-minded people. Meanwhile, Facebook, Google, YouTube, Twitter, and Instagram continue to face accusations of manipulating content by filtering trends, shadow banning users and de-platforming content creators. Marketing Technology News: CoreMedia Appoints Ben Mooney as New Vice President of Partner Ecosystems & Corporate Development CloutHub's original…