UJET Releases New Research with Insights on the New Tools, Technologies, and Channels Shaping Customer Support

New report further establishes the need for building seamless customer experiences across all channels and touchpoints UJET Inc., a leading provider of customer support communications and solutions, released its new report, Optimizing Channels for Customer Support, focusing on the new tools, technologies, and channels customers are moving towards as they look for a more seamless support experience. The report is based on a survey conducted with data analytics firm YouGov, which queried 500 respondents across…

Superson Collaborates with Google to Help Singles in Indonesia on Valentine’s Day

YukMoveOn (Let’s Move On) Shows How Google Apps Can Help All Indonesians, Also the Singles, Those in ‘Almost-But-Not-Quite’ Relationships, and the Ones in the Friend-Zone This Valentine’s Day Freelance-based creative agency Superson has launched their latest collaboration with Google Indonesia with a campaign that offers a fresh perspective to Valentine’s Day by showing support to those less lucky in love. Titled ‘Yuk Move On’ (‘Let’s Move On’), the campaign celebrates those who are single, in ‘almost-but-not-quite’…

More Than Half of Consumers Across the Globe Don’t Feel Recognized When Interacting With Businesses Digitally

New Experian research shows that identity and re-recognition are the keys to positive customer engagement Today's businesses need to deliver more than personalized products and offers, they need to deliver on customer expectations for security and convenience at every moment. Released Experian's annual Global Identity and Fraud Report found that the keys to meaningful online customer engagement are identifying and recognizing consumers time after time. The report found that while 95 percent of businesses are confident in…

Connecting With Customers on the Ground Is Not yet Dead

As our lives become busier and online shopping continues to disrupt the traditional retail sector, you only have to look at the decline of our high streets to know that there is a revolution going on in the way that we shop. In the last year, household names such as Boots, Debenhams and House of Fraser have all been affected by store closures and job losses. But there could be light at the end of the tunnel for big brands trying to reconnect with their customers on the ground, according to retail expert Robert Lockyer, CEO…

Proxyclick Raises $15 Million to Expand Further Into the US Market

Proxyclick, the leading provider of enterprise visitor management software, today announced that it closed a $15 million Series B funding. Five Elms Capital led the latest funding round, along with participation from Series A investor JOIN Capital. The investment will fund Proxyclick's accelerated product roadmap and momentum of its sales and marketing reach worldwide, especially in the US—its biggest market. Proxyclick is a Cloud-based visitor management platform built for the best-of-breed needs of the global…

Davos Panel Hosted By IBM CEO Ginni Rometty Explores Precision Regulation Of AI & Emerging Technology

Event Formally Launches Ibm Policy Lab, a New Forum to Advance Bold, Actionable Policy Recommendations for a Digital Society and Foster Trust in Innovation also Follows IBM Policy Lab Publication of Industry-Leading Priorities to Guide Regulation of Artificial Intelligence Based on Accountability, Transparency, Fairness and Security Today at the World Economic Forum in Davos, IBM launched the IBM Policy Lab - a new global forum aimed at advancing bold, actionable policy recommendations for technology's toughest…

Brierley Puts Marketers Behind the Wheel of the Ultimate Loyalty Platform at NRF’s 2020 Conference and Expo

At next week’s National Retail Federation (NRF) Conference and Expo, Brierley+Partners, internationally recognized as an industry leader for creating lifetime loyalty for their customers’ brands, will unveil its new platform and iteration of LoyaltyOnDemand®. This version of the company’s flexible, scalable and modular loyalty solution now boasts an unrivaled suite of capabilities. Brierley is U.S.-based and is a wholly-owned subsidiary of Nomura Research Institute, headquartered in Tokyo, Japan. Read Also: We’re…

Elo Showcases Unified Architecture for Points of Sale and Interactive Retail Technology Solutions at NRF 2020

Elo will feature the latest Retail Technology, along with its wide selection of interactive solutions for creating experiential shopper journeys in-store, at NRF 2020. Elo, a leading global provider of interactive retail solutions, announced exciting additions to its lineup of point-of-sale, self-service, BOPIS and in-store fulfillment solutions, including the new Windows-based EloPOS™ Pack compute platform and two additional display options for EloPOS systems. These additions provide Windows/Intel customers the same…

Vuzix AR Industry Leadership Broadly Displayed at CES 2020

New AR Smart Glasses Products and Numerous Partnership Presentations Will Be on Display Vuzix Corporation, a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, is pleased to report a robust presence at this year's Consumer Electronics Show currently being held in Las Vegas, Nevada. In addition to the introductions of the Vuzix M4000 Smart Glasses and Vuzix Smart Swim, which were covered in greater detail in separate press releases, there will be numerous Vuzix partners demonstrating…

Vuzix AR Industry Leadership Broadly Displayed at CES 2020

New AR Smart Glasses Products and Numerous Partnership Presentations Will Be on Display Vuzix Corporation, a leading supplier of Smart Glasses and Augmented Reality (AR) technology and products, is pleased to report a robust presence at this year's Consumer Electronics Show currently being held in Las Vegas, Nevada. In addition to the introductions of the Vuzix M4000 Smart Glasses and Vuzix Smart Swim, which were covered in greater detail in separate press releases, there will be numerous Vuzix partners demonstrating…

Crystal Gazing AI Trends: 20 Reasons Why 2020 Will Herald the Age of Intelligent Conversations

A Reflection on My Two Years of Journey Working in the Area of Conversational AI A spate of recent developments promises to drive great changes in the global economy. Technologies such as Robotics, Artificial Intelligence (AI), and Machine Learning (ML) have advanced to the extent that the world is ripe for a great leap into the age of intelligent automation. What does this intelligent automation portend, and why is this different from the earlier eras? For one, robots and computers of today can perform most routine…

Despite Stormy Decade, Facebook Continues to Lead in Mobile Advertising and App Businesses

Facebook had a rather tumultuous decade but it can laugh its way into 2020 as the most successful mobile advertising company in the world. In a recently published mobile app data report, four Facebook-owned applications were ranked among the top most-downloaded and used applications between 2011-2019. App tracker and social media analytics company AppAnnie ranked Facebook app, Facebook Messenger, WhatsApp, and Instagram as top mobile apps. Recommended: The Untapped Digital Marketing Potential of WhatsApp Next Step in App…

Acuant Continues Growth with Modernized ML-based IAM Solutions

Acuant, a leading global provider of identity verification solutions, announced the company is on track for a record year in revenue generation for 2019. The company marked another consecutive year of impressive milestones speaking to the growing demand for identity verification. Acuant was most recently named in the Gartner Modernizing IAM Architecture With Machine Learning report (Gartner subscription required), published December 3, 2019 by VP Analyst Mary Ruddy. "We have seen an increase in demand for omnichannel…

The 10 eCommerce Trends That Will Define Retail in 2020

Amazon hits a wall, China's rising digital influence, in-store facial recognition, in-fridge delivery… Absolunet unveils the 10 eCommerce Trends that will define the next 12 months. Absolunet unveils the top 10 eCommerce trends to watch for in 2020, developments that brands and retailers need to consider to bridge the gap between how they sell and what their customers expect in the digital economy of tomorrow. Since 2015, Absolunet's 10 eCommerce Trends report has predicted the following year's eCommerce Trends…

IEEE Computer Society’s Top 12 Technology Trends for 2020

AI@Edge, Non-Volatile Memory Products, and Digital Twins Lead the Disruptive 2020 Technology Outlook IEEE Computer Society (IEEE CS) tech experts unveil their annual predictions for the future of tech, presenting what they believe will be the most widely adopted technology trends in 2020. Six of the top 12 technology predictions have been developed into peer-reviewed articles published in Computer magazine's December issue, covering topics that include cognitive robotics, practical drone delivery, and digital twins.…

Brands Lacking A Privacy-First Culture Risk Losing Customer Trust

New CMO Council Research Finds Marketers at the Epicenter of the Trust Economy and Customer Data Privacy Customer trust and data privacy go hand-in-hand, but too many marketers don't understand what's involved in this digital handshake — nor what's at stake. A data breach can reduce a company's bottom line to shreds and tarnish its brand reputation for years. The sheer amount of personal digital data – from financial records to facial recognition – flooding corporate networks has customers ready to flee brands that lose…

Avigilon Adds Appearance Alerts to Commercial Video Management Software

AI-Powered Facial Recognition Technology Will Help Commercial Customers Enhance Safety and Efficiency Avigilon Corporation (“Avigilon”), a Motorola Solutions company, announced the newest version of its video management software, Avigilon Control Center (ACC) 7.4, which incorporates artificial intelligence-powered facial recognition technology. The new “appearance alerts” capability will help commercial organizations, such as educational institutions and hospitals, accelerate response times by identifying people of…

MarTech Interview with Guy Tytunovich, Founder and CEO at CHEQ

"Ad-driven e-commerce should be adopting cybersecurity technologies like behavioral analysis and bot-fingerprinting to allow third-party vendors to look directly at a request." Could you tell us about your journey in technology and how you started at CHEQ? I started my journey in tech back in 2003 when I joined the research wing of the Israeli defense intelligence. I was admitted to a unique program known as “Haman Talpiot,” which is tasked with breeding the next generation of intelligence leadership. I served there for…

Nearly Two in Five Irish Adults Have Not Updated Their Main Password in the Last 12 Months – OneLogin Research

Research published by OneLogin as it opens its new Dublin office and creates 30 new roles Nearly two in five Irish adults (39 percent) haven't updated their main password in the last 12 months, according to new research. The research, published by OneLogin, a global leader in identity and access management, finds that 20% of Irish adults haven't updated their passwords in over two years and a further five percent can't recall the last time they updated their passwords. The research was commissioned to mark the…

How Technology Is Changing Background Screening Process for Good

As technology continues to impact several vagaries of business worldwide; Background Screening, one of the integral parts of human resources has joined the bandwagon for good. It only makes sense when one gets to witness how technology firms like Intelligo, an Israeli Business Intelligence start-up is harping heavy on the use of Machine Learning (ML) and Artificial Intelligence (AI) to embark on almost ninety percent accuracy for the process. Precisely, they make use of a model driven primarily by SaaS for due diligence,…