Customer Experience Market Converging as Qualtrics Extends Its Position as the Clear Market Leader

In Q4 2020, More Than 1,300 Customer Experience Programs Were Launched Using Qualtrics CustomerXM--Which Means More CX Programs Were Launched Using Qualtrics Than All Other Leading Customer Experience Providers Combined Qualtrics, the leader in customer experience (CX) and creator of the experience management category, today announced a record-breaking year for CustomerXM™. Qualtrics CustomerXM allows companies to predict, deliver, measure, and take action to improve the customer experience and impact key business…

Qualtrics Appoints Customer Experience Industry Veteran to Run its Market-Leading CustomerXM Business

New Qualtrics CustomerXM leader Brian Stucki Will Leverage His Extensive Background in Customer Experience Solutions and Enterprise Customer Success to Continue Qualtrics' Unprecedented Growth and Leadership in the Customer Experience Industry Qualtrics, the leader in customer experience and creator of the experience management category, today announced the appointment of customer experience (CX) industry veteran Brian Stucki to lead the Qualtrics CustomerXM™ business. Stucki is responsible for leading the global…

Slack Chooses Qualtrics CoreXM to Gain Greater Insights into Experiences that Impact their Business

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that Slack Technologies, Inc., the leading global collaboration hub that makes people's working lives simpler, has selected Qualtrics CoreXM to gain deeper insights into experiences that impact their business. Marketing Technology News: TiVo Adds New Content Partners to Expand Its Video Network TiVo+ CoreXM is the foundation of experience management and the most complete and trusted insight solution on the…

Qualtrics Announces Frontline Feedback, an Industry-Leading Solution that Empowers Companies to Build a Customer-Centric Culture and Boost…

Newest solution to Qualtrics CustomerXM puts the voice of employees at the center of a company’s customer experience program, prioritizes and surfaces the most-requested feedback items, and helps the right teams take action on feedback to improve experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the general availability of Frontline Feedback to Qualtrics CustomerXM. Frontline Feedback is a new collaboration tool that helps customer experience (CX)…

Qualtrics to Double the Size of Utah Co-Headquarters, Creating 1,000+ New Tech Jobs; Expansion Includes 40,000 Square Foot On-site Daycare…

Expansion will bring Qualtrics’ Utah campus to 355,000 square feet, including two new parking structures and a three story outdoor terrace equipped with conference areas, meeting spaces, and views of the 6-acre gardens Qualtrics, the leader in customer experience and creator of the experience management category, announced they are doubling the size of their Provo, Utah co-headquarters and will be adding more than 1,000 new jobs in the region over the next five years. Qualtrics also announced they are launching an on-site…

Qualtrics Announces Game Changing Technology that Helps Organizations Develop a Culture of Experience Management––Automated Customer Alerts…

Announced innovations drive momentum toward helping businesses move beyond legacy data measurement, to an experience-oriented culture centered on taking action and improving experiences Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collection of groundbreaking capabilities that strengthen every area of Experience Management (XM). New innovations enhance Qualtrics CustomerXM™, EmployeeXM™, ProductXM™, and BrandXM™ by placing customer alerts and recommended…

Qualtrics Announces 200 Additional Tech Jobs in the Dallas Area

The fast-growing experience management company serves more than 450 organizations across the state of Texas and will triple its employee count in the region  Qualtrics, the leader in customer experience and creator of the experience management category, announced a new 40,000 square foot Dallas-area office and the creation of 200 new tech jobs in the region. Qualtrics will triple the number of their employees in the area with jobs including sales leaders, account executives, customer success, recruiting, and development…

Booz Allen Hamilton and Qualtrics Collaborate to Create a New Standard for Federal Experience Management

One of the leading management and technology consulting firms for the public sector will combine their world-renowned services with Qualtrics’ experience management technology to reimagine how federal agencies deliver customer and employee experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Booz Allen Hamilton will join the Qualtrics Partner Network. Booz Allen is a global technology and management consulting firm with mature digital…

Qualtrics Announces EmployeeXM for IT, an Industry-First Experience Management Solution to Serve IT Executives

EmployeeXM for IT empowers CIOs and IT decision makers to optimize the employee experience – alongside HR – by increasing workforce productivity, improving effectiveness and efficiency of Help Desk and related services, maintaining security compliance, and integrating voice of employees in technology decisions Qualtrics, the creator of the experience management category, today announced EmployeeXM for IT, the only experience management solution for IT leaders to drive a more engaged and productive workforce. EmployeeXM…

Meridian West Selects Qualtrics To Help Its Financial Services Clients Become More Customer-Centric

Lightning-fast analysis in an integrated platform allows consultancy firm to help the companies they work with become more client-focused Qualtrics, the leader in customer experience and creator of the experience management category, has announced that it is now working with research consultancy firm, Meridian West, to help its clients in the financial and professional services industries understand their customers better. The Qualtrics solution allows Meridian West to enhance its analytics capabilities and perform…

U-Haul Selects Qualtrics as its Preferred Experience Management Provider to Drive Meaningful Customer Experiences

The industry leader in DIY moving and self-storage will build a scalable and customizable customer experience program to improve customer loyalty and reduce costs Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that U-Haul International has selected Qualtrics CustomerXM as its preferred experience management provider. U-Haul will use the Qualtrics XM Platform™ to proactively understand and anticipate customer needs, exceed customer expectations, and improve…

Qualtrics Announces 200 New Tech Jobs in Chicago, Adding to the Fast-growing Tech Ecosystem in Downtown

Qualtrics establishes their midwest presence with an office in the same city where they signed their first customer; the company now has more than 11,000 customers worldwide  Qualtrics, the leader in customer experience and creator of the experience management category, today announced the creation of 200 new tech jobs in Chicago’s West Loop, adding to the fast growing tech expansion in the city. The Qualtrics office will serve as the hub of the company’s Midwest operations and will host roles in client success, sales,…

Qualtrics Announces the XM Healthcare Advisory Board to Accelerate Experience Management Solutions for the Industry

Advisory board will bring together healthcare leaders to create industry-focused experience management (XM) solutions that help improve patient, provider, and payer experiences Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced the launch of the XM Healthcare Advisory Board where members will collaborate on XM solutions to improve the experiences of patients, providers, and payers. The advisory board will bring together leaders from some of the nation's top…

Qualtrics BrandXM Unlocks New Capabilities to Transform How Companies Deliver on their Brand Promise

New enhancements to BrandXM provide opportunities for businesses to monitor key touch points along the consumer journey, integrate online study panels for faster insights, and access complementary data sets to maximize marketing investments Qualtrics, the leader in customer experience and creator of the experience management category, announced new capabilities to BrandXM, the industry-leading solution that provides a single system of action to help organizations take control of how consumers experience their brand. New…

Qualtrics BrandXM Unlocks New Capabilities to Transform How Companies Deliver on their Brand Promise

New enhancements to BrandXM provide opportunities for businesses to monitor key touch points along the consumer journey, integrate online study panels for faster insights, and access complementary data sets to maximize marketing investments Qualtrics, the leader in customer experience and creator of the experience management category, announced new capabilities to BrandXM™, the industry-leading solution that provides a single system of action to help organizations take control of how consumers experience their brand. New…

Miami-Dade County Uses Qualtrics to Deliver Award-Winning Experiences for County Residents

The Most Populated County in Florida Used Qualtrics Customerxm to Build the New Miamidade.Gov Website, Boost Efficiency and Improve Citizen Satisfaction with County Services by Closing Feedback Loops, and Improve Perception of the County's Responsiveness. Qualtrics, the leader in customer experience and creator of the experience management category, announced that Miami-Dade County, a Qualtrics customer, received first place in an industry-leading award for its initiatives using technology to drive more impactful…

Hall & Partners Announces Partnership with Qualtrics to Help Organizations Transform their Brand Experience

The Collaboration Brings Hall & Partners' Industry-Leading Strategic Brand Consulting Services Together with Qualtrics BrandXM to Redefine Brand Experience Management Hall & Partners, a leading global brand strategy consulting agency, announced they are partnering with Qualtrics, the leader in customer experience and creator of the experience management category, to build a global delivery and advisory service that transform organizations' brand experience for their customers and other stakeholders. By joining the…

Qualtrics Announces Significant Expansion of the Qualtrics Developer Platform, Extending Its Reach Into 10 Additional Categories

The Qualtrics Developer Platform Is a Core Element of the Qualtrics Partner Network, Providing Best-In-Class Capabilities in More Than 20 Total Categories Including Voice Analytics, User Research, Online Reputation Management, and Community Among Many Others Qualtrics, the leader in customer experience and creator of the experience management category, announced that the Qualtrics Developer Platform (QDP), leveraging the expertise of the Qualtrics Partner Network (QPN), has extended its reach into 10 additional categories…

Total Economic Impact Study for Qualtrics CustomerXM Shows Over 630 Percent Return on Investment over Three Years

Conducted by an Independent Consulting Firm, the Study Demonstrates How CustomerXM Enabled Organizations to Generate Bottom Line Business Outcomes Qualtrics, the leader in customer experience and creator of the experience management category, released its Total Economic Impact study, conducted by Forrester Consulting, quantifying the benefits and returns of Qualtrics CustomerXM. The study concluded that a composite organization based on interviewed Qualtrics customers saw a return on investment of 633 percent over three…

Qualtrics Launches CoreXM, the Most Advanced Enterprise Insight Platform and the Foundation of Experience Management

CoreXM Unlocks Powerful Solutions to Help Experience Management Professionals Analyze Vast Amounts of Experience Data (X-Data), Improve Feedback Quality, and Take Action on Insights in Real-Time Qualtrics, the leader in customer experience and creator of the experience management category, launched CoreXM, the industry-leading insight solution and foundation of experience management (XM). CoreXM encapsulates all the innovative capabilities previously found in Qualtrics Research Core™ while adding groundbreaking…