Smartsheet to Acquire Brandfolder Adding Content Management to Workflow Automation Offering

Smartsheet, the enterprise platform for dynamic work, announced that it has agreed to acquire Brandfolder, the market momentum leader in digital asset management (DAM), as awarded in a 2020 G2 Report. Combining Brandfolder’s world-class DAM capabilities with Smartsheet’s leading collaborative work management platform will create a dynamic solution that manages workflows around content and collaboration, and enable organizations to break down silos, execute more effectively, and make better decisions faster. Established in…

New Enterprise Automation Capabilities from SnapLogic Empower IT and Business Teams to Deliver Better, Faster Results

SnapLogic, the provider of the #1 Intelligent Integration Platform, announced new enterprise automation capabilities that empower employees across the business to quickly and easily connect applications and data, streamline workflows and processes, and deliver exceptional experiences for customers, partners, and employees. For workers in marketing, finance, HR, IT, or any line of business, these new innovations from SnapLogic – including prebuilt, end-to-end process automation; ELT (Extract, Load, Transform) features and a…

Fuze Adds Automation Enhancements with New Patent for Intelligently Joining Meetings

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for advanced systems and methods for intelligently joining a meeting, providing a more streamlined meeting experience. Marketing Technology News: SmartAction Announces Gary Davis as Chief Executive Officer The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10572859B1 on February 25, 2020. The invention simplifies the effort to join a Fuze meeting with an automated…

Uniphore’s Conversational Service Automation Platform to be Leveraged for WNS’ EXPIRIUS

Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its recently-launched digital CX Solution, EXPIRIUS. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry.” WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer…

Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience

Ada’s expanded integration strategy with Salesforce brings the power of accessible AI to the broader market and organizations seeking a best-in-class, automation-first approach to CX Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organizations benefit from an automation-first digital strategy that makes it easy to create personalized customer experiences at scale. Ada’s automation capabilities now synchronize with Salesforce Live Agent, Service Cloud,…

Identity Automation Announces New CEO

Company Welcomes Jim Harold as CEO, while Co-Founder James Litton shifts to Executive Chairman Identity Automation, provider of Rapid Identity, the most flexible Identity and Access Management (IAM) platform on the market, announced the appointment of Jim Harold as Chief Executive Officer effective August 10, 2020. James Litton, Identity Automation's Co-Founder, who has guided the company as President and Chief Executive Officer for over 14 years, will continue to provide input on the company's direction and success in…

Alteryx and UiPath Partner to Accelerate Digital Transformation with Hyperautomation

New strategic partnership and technology integration enables organizations to simplify end-to-end automation for faster, transformative business outcomes Alteryx, Inc., a leader in analytic process automation (APA™), and UiPath, the leading enterprise Robotic Process Automation (RPA) software company, announced a strategic partnership to speed end-to-end automation across data-driven business processes. Together, UiPath and Alteryx offer a solution that empowers business leaders, analysts, data scientists and data engineers…

Ivanti Enhances Employee Experience with Biometric Authentication, Self-Service Automation Bots and Automated Asset Discovery

New Biometric Authentication, Integrated Self-Service Chat, New Asset Discovery and Automation Bots, Deliver Better Employee Experiences and Outcomes, Resolving up to 80% of Issues Before Users Report Them Ivanti, the company that automates IT and Security Operations to discover, manage, secure and service from cloud to edge, announced enhanced capabilities for the Ivanti® Enterprise Service Management portfolio, which includes service management, asset management and automation solutions. The new releases give service…

Pegasystems Recognized in Critical Capabilities for Sales Force Automation Report

Pega receives highest product score for B2C Sales use case Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been recognized by leading research firm Gartner in its Gartner Critical Capabilities for Sales Force Automation (1) report. Among the three use cases examined in the report, Pega received the highest score of any vendor in the B2C Sales Use Case category for Pega Sales Automation™. Gartner evaluated 15 sales force automation (SFA)…

Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Robotic Process Automation

Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced it has been named a Visionary in the Gartner Magic Quadrant for Robotic Process Automation for the second consecutive year. Marketing Technology News: Pointillist Launches Customer Journey Analytics and Orchestration Platform In the report, Gartner evaluated 16 RPA enterprise vendors based on their completeness of vision and ability to execute. According to Gartner, "RPA automates repetitive human…

Highlands Residential Mortgage, Ltd. Brings The Adwerx Automation Platform

The program ensures that loan officers receive a comprehensive digital advertising campaign to build their personal brand, delivering enhanced visibility and a competitive advantage Highlands Residential Mortgage, Ltd. has a vision to be the world's most respected mortgage brand. To accomplish this, they've created a culture that supports their team members as they work to deliver unmatched service and products to their customers and industry partners. Now, the company is upping its commitment to fulfilling this vision…

TeamSupport’s Powerful Ticket Automation Now Enabled for Microsoft Teams

TeamSupport announces new integration with Microsoft Teams, enabling ability to post messages through Ticket Automation feature TeamSupport, a multiple award-winning B2B (business-to-business) customer support software solution, announces a new integration with Microsoft Teams®. Microsoft Teams is a popular workplace communication tool, and now users have the ability to post messages on Teams channels with TeamSupport's powerful Ticket Automation feature. "TeamSupport allows B2B support teams to take a holistic…

SugarCRM Named a Visionary in Gartner’s Magic Quadrant for Sales Force Automation

SugarCRM Inc., the innovator of time-aware CX, announced that it was named a Visionary in the Gartner 2020 Magic Quadrant for Sales Force Automation for the 8th consecutive year. Sugar was recognized for its ability to execute and completeness of vision. In the report1, Gartner noted the top three reasons which drove the 100 vendor reference customers, who use the SFA solutions reviewed in the Magic Quadrant, to purchase from their vendor included: product functionality and performance (64%), competitive costs (62%), and…

Mailchimp Announces Customer Journeys Automation Tool

Mailchimp announced that they’ve launched Customer Journeys to put powerful automation tools in the hands of businesses and make automations more approachable. Customer Journeys allow businesses to visualize their automations with prebuilt templates and quick-to-configure workflows, making them intuitive and easy-to-use and helping create meaningful, personalized interactions across every step of the customer journey – no coding required. Marketing Technology News: PROLIFIQ Announces RELATIONSHIP MAP Integration with Quip…

UiPath Launches Virtual Streaming Solution To Support Fully Remote UiPath Immersion Lab Automation Experience

The virtual streaming solution was designed as an alternative to on-site visits as enterprises everywhere operate with limited mobility, supporting scaling, offering a quick and intuitive interaction experience The launch celebrates one year of customer-centric innovation in automation in the UiPath Immersion Lab UiPath, the leading enterprise Robotic Process Automation (RPA) software company, announced the launch of a virtual streaming solution that allows customers, prospects, and partners to explore enterprise…

Appian Announces No-code Integration to Automation Anywhere’s RPA Platform

Simplified bot development integrated with full-stack automation delivers faster time-to-value and enterprise scalability for "human-in-control" RPA and intelligent automation Appian announced integration to Automation Anywhere, Inc.'s intelligent automation enterprise platform through Appian's Robotic Workforce Manager solution. The no-code integration enables an Appian customer's Center of Excellence (COE) to deliver scalability, visibility, governance, and control over the robotic process automation (RPA) digital…

Marketing Automation: The Benefits for Cross Channel Campaigns

Customers come into contact with brands through a wide variety of channels every single day. Marketing campaigns can only be effective if they reflect all these channels, which will increase the probability of user engagement. Being present in the right channel at the right time with the right message is a challenge for marketers and one that ties up a lot of time and resources. Professional Marketing Automation solutions can help: they enable the precise, time-controlled placement of messages using pre-defined customer…

AcuityAds Provides Update on Advertising Automation Platform Development

AcuityAds Holdings Inc., a technology leader that provides targeted digital media solutions enabling advertisers to connect intelligently with audiences across digital advertising campaigns, provided an update on the beta testing of the Company's highly anticipated advertising automation platform. After receiving applications from more than 30 companies to participate in the testing of our new advertising automation platform, six highly established brands initiated beta testing in May, 2020. Marketing Technology News:…

Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

Zendesk Sell differentiates itself with a user-friendly, mobile-first design; easy onboarding experience; an integrated platform; and attractively priced product bundles Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognizes Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. The solution stands out for its ease of use, affordable pricing, creative bundling, ongoing…

The Ultimate List of Sales Automation Tools

Have sales left you feeling overwhelmed and burned out? It used to seem so simple. Now there are hundreds of millions of potential clients, along with millions of competitors vying for their attention. The world of sales is moving faster than anyone can keep track of, leaving only one thing for certain: If you’re using the same methods and tools you were using a few years ago, you’re going to be left behind. If you’ve spent any time with us at Reply, you’ll know we’re big fans of automation. We’re constantly looking…