To help organizations quickly and easily bring together customer data from across the entire organization, Oracle is collaborating with Accenture …
Pegasystems Named a Leader in Gartner’s Magic Quadrant for the CRM Customer Engagement Center for 10th Consecutive Year
Pegasystems Inc., the software company empowering digital transformation at the world’s leading enterprises, announced it has been named a Leader …
Goldilocks Principle of Marketing: The Need for a Consistent View of the Consumer Journey
Marketing and Advertising professionals running brands big and little around the globe are facing a similar dilemma in Consumer Journey. …
Hexaware Leapfrogs its Customer Experience Transformation Business With the Acquisition of Mobiquity Inc.
This Is the Largest Ever Investment by Hexaware and the Combined Entity AIMS to Directly Compete With Large Digital Agencies …
Dun & Bradstreet Enters Into Agreement to Acquire Lattice Engines To Become Leading Customer Data Platform Provider
Dun & Bradstreet announced that it has entered into a definitive agreement to acquire Lattice Engines, the leading AI-powered customer …
Contentsquare and Monetate Bridge Customer Experience Gap Between Brands and People
Partnership Accelerates Digital Transformation Strategy of Global Retailers Like Clarks and Dreams Contentsquare, a leading digital experience insights optimization platform …
Qualtrics CustomerXM Sees Record Growth As World’s Leading Brands Select Qualtrics to Deliver Breakthrough Experiences
Qualtrics Partner Network (QPN) Expands to More Than 120 Members and 300 Certified Consultants to Help Organizations Close Experience Gaps …
Alteryx Invites Customers to “Unleash Their Inner AI” with Assisted Modeling Beta
Company Unveils Newest Version of Data Science and Analytics Platform at Inspire 2019 Alteryx, Inc. , revolutionizing business through data …
Experian: ‘What’s Taking So Long?’ 51% of Customers Are Fed-up with Lengthy Digital Onboarding Process
Experian Credit3D delivers the most comprehensive and innovative suite of credit data and insight solutions in the market New research …
More than 70% of the Brand Leaders for Video or Personalization Reach Customers with Personalized Video, reveals SundaySky
SundaySky Personalization X Video Index Ranks Fortune 500 Brands on Personalization and Video Marketing According to Customer Feedback More than 70% …
Solodev Accelerates Digital Transformation with New Digital Customer Experience (DCX) Platform for Amazon Web Services
The AWS Partner Network Advanced Technology Partner Announces the Launch of Solodev Dcx 9.0 With Innovative Features for Building and …
Clarity Insights Recognized as a Leader in Customer Analytics Report by Independent Research Firm
Achieved the Highest Score in the Current Offering Category in the Report Clarity Insights, a strategic partner to the nation’s …
How to Create a Customer-Centric Strategy for Your Business
According to research, 80 percent of global businesses recognize the importance of having a customer-first approach. However, many struggles to …
Salce-Garcia Brings 15 Years of Industry Experience in Customer Advocacy as Operative Extends Global Client Portfolio
Operative, the ad management platform of choice for the world’s largest media brands, announced it has promoted Brenda Salce-Garcia to …
Topbox Conversation Analytics Enable Faster Discovery of Actionable Customer Insights
New Universal Search and AI Features Quickly Pinpoint the Root Causes of Customer Friction Points Across All Customer Conversations to …
Destination XL Group Selects Infor to Optimize Customer Engagement
Leading Men’s Apparel Brand Set to Modernize Customer Journey with Infor Infor, a global leader in business cloud software specialized …
Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence
Combined company ranks among largest contact centre workforce management providers Calabrio announced it has acquired Teleopti, a workforce management software …
Bridging The Privacy Gap In 2019: A Journey To Compliance
For many organizations, there was an immense frenzy in the lead-up to the GDPR. There was panic surrounding consent messaging requirements, trepidation at the thought of entire …
Zylotech Unveils Revenue Operations Framework to Optimize B2B Customer Life-cycle
To help B2B companies better manage the evolving complexities of redefined relationships between businesses and customers, Zylotech, the self-learning customer intelligence (CDP) …
Kobie Announces the Launch of Kobie Alchemy X, a Next Generation, Real-Time Loyalty Platform to Power Customer Experiences
Loyalty Experience Marketing Firm Publicly Releases Newest and Most Innovative Technology, Combining All the Very Best Features of a Loyalty …