Intuitive visual interface combines goal-driven guidance and unified cross-channel management to make innovative customer engagement easy for the marketer Customer …
HP Introduces New 3D Printing Subscriptions, Services, and Partnerships to Accelerate Customers’ Digital Manufacturing Journey
Significant Business Model, Ecosystem, Applications, and Materials Advancements; Continued Customer Momentum With More Than 18 Million Multi Jet Fusion Parts Produced …
Tableau Expands Relationship with Amazon Web Services, Launches Modern Cloud Analytics Program to Accelerate Customers’ Cloud Analytics Journey
Modern Cloud Analytics Partners InterWorks, Slalom and TEKsystems Showcase New Offerings during AWS-Sponsored Cloud Day at Tableau Conference 2019 Tableau …
Engagement-Led Marketing: How Brands Can Deliver More Customer-Focused Journeys in 2019
Today’s technology-driven digital economy has led to there being more opportunities now than ever for marketers to engage with their …
Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019 58
Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in …
Dell Technologies Cloud Accelerates Customers’ Multi-Cloud Journey
New Cloud Solutions, Powered by Dell EMC and VMware, Enable Consistent Hybrid Cloud Operations across Public Cloud, Private Cloud and …
Decibel Adds New Platform Features That Enhance Digital Customer Experience by Revealing Exactly How Customers Progress Through the Online Journey
With Journeys, Brands Can Visualize Data to Better Understand the Complicated Customer Journey on Websites and Apps Decibel, the leading …
Brands Should Embrace the Branded Journey to Elevate the Holiday Customer Experience
It’s officially the holiday season, which means that everyone is receiving a deluge of marketing messages from brands via seemingly …
Command Alkon Named as Finalist in 2020 Stevie Awards for Sales & Customer Service
14th Annual Awards will be Presented on February 28 in Las Vegas Command Alkon was named a Finalist today in …
Service Management Group Announces Executive Changes to Further Its Customer-centric Culture
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, today announces …
Totango Launches Dynamic Assignment for the Enterprise, Delivers Personalized, Precision Engagement to Maximize Customer Success
Totango, the leader in customer success for the enterprise, announced the introduction of Dynamic Assignment, a next-generation product innovation that …
Technology Veteran Bob Leo Joins Actifio as Vice President, Global Professional Services & Customer Success
Actifio, the pioneer of multi-cloud copy data management software, announced that technology industry veteran Bob Leo has joined the company …
Whatfix Tops 100 Fortune 500 Customers, Scores Unprecedented Customer Net Promoter Score 2X of Software Industry Average as Part of 2019 Milestones, Confirming the Value of Digital Adoption Solutions
Digital Adoption Leader achieves record year with over 630 total customers, 300% Revenue Growth, a major AI platform acquisition and …
With the Cover Charge for Facebook Rising, D2C Marketers Have Unlocked The “Side Door” to Winning Customers: Affiliate Marketing
Today’s digital marketing “best practices” have done retail marketers a disservice by capping their collective imagination, weighing them down with …
Learn How to Improve Your Customer Experience for a Better ROI
Prudential Financial CXO to Share Insights at Customer Experience Ecosystem: A Frost & Sullivan Executive MindXchange Melissa Kivett, Chief Customer …
Manhattan Associates and Twilio Partner to Modernize Customer Engagement
Manhattan Associates Inc. announced a partnership with Twilio to deliver more personalized shopping experiences for retailers. Through this partnership, the …
Tinyclues Expands Retail Customer Marketing Reach in 2020 with NRF Sponsorship
Tinyclues to sponsor NRF2020, leading a Big Ideas session and participating in the official Artificial Intelligence Tech Tour Tinyclues, an …
Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience
Lowe’s makes technology investments to deliver exceptional customer experiences and empower store associates Google Cloud and Lowe’s announced the two …
Customer Experience (CX) Trends with Business Impact for 2020
HGS releases annual list of top BPO industry trends with expertise from renowned industry thought leaders and analysts Each year, …
E-Vision Selects Evergent’s Revenue and Customer Lifecycle Platform to Power OTT TV Service Across MENA
E-Vision, a subsidiary of Etisalat Group announced that it has selected Evergent, provider of solutions for revenue and customer lifecycle …