Modern Cloud Analytics Partners InterWorks, Slalom and TEKsystems Showcase New Offerings during AWS-Sponsored Cloud Day at Tableau Conference 2019 Tableau …
Engagement-Led Marketing: How Brands Can Deliver More Customer-Focused Journeys in 2019
Today’s technology-driven digital economy has led to there being more opportunities now than ever for marketers to engage with their …
Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019 58
Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in …
Dell Technologies Cloud Accelerates Customers’ Multi-Cloud Journey
New Cloud Solutions, Powered by Dell EMC and VMware, Enable Consistent Hybrid Cloud Operations across Public Cloud, Private Cloud and …
Decibel Adds New Platform Features That Enhance Digital Customer Experience by Revealing Exactly How Customers Progress Through the Online Journey
With Journeys, Brands Can Visualize Data to Better Understand the Complicated Customer Journey on Websites and Apps Decibel, the leading …
Brands Should Embrace the Branded Journey to Elevate the Holiday Customer Experience
It’s officially the holiday season, which means that everyone is receiving a deluge of marketing messages from brands via seemingly …
Sapiens Expands Its Partnership Ecosystem With Lightico to Enhance Digital Customer Interactions for the Insurance Market
Sapiens partners with Lightico to streamline the “last mile” of the insurance customer journey Sapiens International Corporation, a leading global …
ENGIE Chooses Accenture, Salesforce and Vlocity to Support its Customer Relations and Help Them Achieve Their Zero-Carbon Transition
With a global, unified industry-specific CRM, ENGIE is able to get a 360-degree customer view and help even more companies …
Salesforce Announces Customer 360 Truth a Single Source of Truth for Every Customer Across the World’s #1 CRM
Customer 360 Truth Is a New Set of Capabilities That Allow Companies to Connect, Authenticate and Govern Customer Data and …
MuleSoft Empowers Anyone to Unlock Data and Create Connected Customer Experiences With Clicks Not Code
MuleSoft Unveils New Innovations That Make It Possible for Any User to Integrate Systems, Unify Data and Deliver Truly Connected, …
Real-Time Customer Experience Is Happening, with or Without You
Today’s customers expect nearly everything at the speed of now, and that includes how their brands interact with them. To …
Leadspace Fall 2019 Product Release Includes Automated 1st-Party Data Ingestion for Even More Robust Unification of Customer Profiles
The latest release from the leading B2B customer data platform focuses on helping go-to-market teams connect data across silos, for …
Adobe Experience Platform Brings a Real-Time CDP; Launches Context-Based Journey Orchestration
Almost every CMO has equivocally agreed that MARTECH’s future is tightly intertwined with CDPs and Customer Experience platforms. Today, it’s …
Suncor Accelerates Digital Transformation Journey Through Strategic Alliance with Microsoft
Suncor announced a multi-year strategic alliance with Microsoft Canada as a part of the company’s effort to further accelerate its …
Vidyard Extends Partnership with Adobe to Bring Industry-Leading Video Hosting and Analytics to Marketo Engage Customers
Expanded partnership helps Marketo Engage customers personalize their marketing experiences and drive greater audience engagement through the power of video …
Netcore Acquires Boxx.ai, Enables Brands to Re-Invent Customer Experience with Personalisation at Scale
Netcore Smartech Now Becomes Asia’s Largest Multi-Channel Marketing Automation Platform with AI-Powered Personalisation and Recommendation Capabilities Netcore Solutions, a pioneer …
Adobe Leadership in Creativity, Digital Documents and Customer Experience Management Categories Drives Next Era of Growth
Company Raises Q4 FY2019 Digital Media Net New ARR Target Adobe will host a financial analyst meeting with investors and …
Use Data and Customer Experience to Make Your B2B Brand a Hit
All great brands have one thing in common: By reducing friction, they increase their customer’s velocity. And this is as …
Vonage Conversation API to Drive Superior Customer Experience Through Conversations
Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user …
iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities
Where Closed-Loop Feedback Meets Journey Analytics, Iper.Loop Empowers Brands to Detect, Visualize and Address Bad Customer Experiences When It Matters …