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RemoteMyApp Adopts IBM Cloud to Scale Multi-Platform Gaming Service

IBM Cloud Provides Vortex Platform with Scalability and Strong Performance for Online Gamers Around the World on Almost Any Device IBM announced that Polish startup RemoteMyApp will adopt IBM Cloud for increasing global reach and scaling of its Vortex gaming platform. Vortex allows users to play games anywhere in the world on almost any device - smartphone, tablet, or smart TV –via the application, without downloading the game. As the platform has grown in usage and expanded to new markets such as Latin America and…

Kenshoo Marketing Platform Announces Google Cloud Integration

Marketers Can Now Easily Utilize the Combination of Kenshoo with Google Cloud and Data Studio for Immediate Migration and Unification of All Business and Marketing Data to the Cloud; Removing Barriers to Actionable Insights and Business Decisioning Kenshoo, a global leader in marketing technology, announced today a new partnership with Google Cloud Platform and Data Studio to seamlessly enable marketers to integrate and unify their marketing and other organizational data. Data silos create significant hurdles for…

Upshot.ai Achieves AWS Digital Customer Experience Competency Status

Upshot.ai, the 'Comprehensive Customer Engagement Cloud,' announced that it has achieved Amazon Web Services (AWS) Digital Customer Experience Competency status. This designation recognizes that Upshot.ai provides proven technology and deep expertise to help enterprises looking to improve digital customer experience. Upshot.ai provides end-to-end solutions for all phases of the digital customer acquisition and retention life cycle. This includes content management and marketing automation, prospect engagement, effective and…

Interana Unveils World’s Most Advanced Platform for Behavioral Discovery and Analysis

Interana V3 Allows Organizations to Easily Gain Real-time Insights into Their Customers, Products, and Operations Interana introduced Interana V3 – the world’s most advanced platform for behavioral discovery and analysis. Combining unprecedented speed and scalability with unparalleled ease-of-use, Interana V3 enables an entirely new mode of data analysis in which non-technical users can interactively ask question after question, across massive data sets, in real time, in order to better understand the behavior and…

Nielsen and Univision Communications Inc. Reach Long-term Agreement for National and Local TV Ratings Measurement

Nielsen Industry-Changing SVOD Content Ratings and Local Nielsen Media Impact Included in New Service Agreement Nielsen announced that it has reached a long-term agreement for national and local TV ratings measurement with Univision Communications Inc., the leading media company serving Hispanic America. With this new multi-year agreement, all Univision’s properties including Univision Network, UniMás Network, Univision Deportes (UDN), Galavision Network, El Rey and 36 Univision and UniMás Local TV stations across 19…

Conversocial Acquires AI-Powered Conversational Commerce Platform Assist

Deal Allows Brands to Transform Sales, Marketing, and Customer Service with Dynamic Customer Interactions That Seamlessly Integrate Bots and Live Agents Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support. Assist’s focus on smart, next-generation automation and chatbots coupled with Conversocial’s unified approach to new…

Oracle Recognizes Finance Innovation at Modern Business Experience

Oracle Change Agents of Finance Awards Spotlight Organizations Using Innovative Technology to Transform Finance Operations and Drive Business Growth To celebrate organizations and finance leaders using technology to transform their business, Oracle announced the winners of the Oracle Change Agents of Finance Awards. The awards honor Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud customers who have implemented innovative cloud solutions to achieve tangible business…

Oracle Honors HR Trailblazers at Annual Awards Gala

Rubies Awards Showcase Organizations That Use Oracle HCM Technology to Make a Significant Business Impact To celebrate standout HR professionals who are using technology to transform their business, Oracle announced the winners of the Oracle HCM Cloud Rubies Award. The awards honor Oracle Human Capital Management (HCM) Cloud customers who advocate for innovation, prioritize investment in employees, and have a vision to see the potential of tomorrow’s human resources possibilities, today. The 2019 winners include:…

Oracle Applauds Creators of Legendary Customer Experiences

Annual 2019 Markie Awards Honor the Movers, Shakers, and Experience Makers Across Marketing, Commerce, Sales and Service To celebrate the creators of truly great experiences across the entire customer journey, Oracle announced the winners of the Markie Awards. The awards showcase Oracle Customer Experience (CX) Cloud customers who have delivered standout customer experiences across marketing, sales, service and commerce. This year's winners include Bonnier News, Samsung Business, Things Remembered, Movember Foundation and…

Selligent and Servion Global Solutions Announce Partnership to Redefine Real-Time Omnichannel Customer Experiences

Collaboration Powers Connected Store Experience Pilot for Leading UK Grocery Retailer Global B2C marketing automation company, Selligent Marketing Cloud (Selligent) and leading specialist in Customer Experience Management (CEM) Servion Global Solutions (Servion), announced a strategic partnership that brings real-time omnichannel customer experiences to consumers around the world. The partnership leads the way in meeting the modern demands of B2C companies for integrated solutions across marketing, sales and support –…

Sisense and Amplifi Announce Strategic Partnership for the Enterprise

Sisense Partners with Amplifi, a Leading Strategy and Information Management Consultancy That Works with Some of the World's Largest Brands, to Help Extend Analytical Insights Sisense, disrupting the BI market by simplifying business analytics for complex data, announced a partnership with Amplifi, a best-in-class strategy and implementation consultancy for Information Management. Amplifi is a firm that saw more than 200 percent revenue growth in its key business segments in 2018 year-over-year, and has a diverse client…

Calabrio Releases Its Latest Analytics-Fueled Customer Experience Intelligence Suite

Transformational Redesign and Embedded Analytics Puts AI-Driven Insights and Unique KPIs at the Fingertips of Users Calabrio, the customer experience intelligence company, introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Calabrio ONE version 11 reimagines the workforce optimization (WFO) user experience, allowing business users of all backgrounds to intuitively consume and act upon data with less effort and more precision by embedding analytics and business-driven visual…

AmplifAI Secures $3.9 Million Series A Funding Led by Naya Ventures, LiveOak Venture Partners and Capital Factory

Naya Ventures, LiveOak Venture Partners and Capital Factory Invest in AmplifAI Solutions to Accelerate Market Growth in 2019 and Beyond AmplifAI Solutions, Inc., the #1 Performance Acceleration Platform for enterprise contact centers, announces a $3.9 million round of funding with Naya Ventures, LiveOak Venture Partners and Capital Factory. AmplifAI will use the funding to scale marketing, sales and customer success, as well as fund further expansion of the platform. AmplifAI's Performance Acceleration Platform…

TechBytes with Michael Brackpool, VP Product, Vizia, Brandwatch

Tell us about your role at Brandwatch and the team/technology you handle. I’m lucky enough to be responsible for the overall strategy and direction of Vizia, Brandwatch’s Reporting, and Command Centre product. The broader team comprises design, development, product management, and product marketing specialists. They are a sharp bunch and keep me on my toes. Our view is that there has never been greater demand for customer data to inform decision-makers, yet when you dig in you realize that most business decisions…

Blume Global Joins Google Cloud Technology Partner Program

Collaboration Enables Blume Global to Scale Quickly and Provide End-To-End Visibility to Customers Industry Wide Blume Global, a leader in global logistics and digital supply chain solutions, announced that it has joined the Google Cloud partner program as a technology partner. Blume joined the program to create a near real-time cloud-based platform that can provide end-to-end visibility of shipments and predictive estimated time of arrivals (ETAs) across multiple legs to subscribers and service providers in their…

Industry Stalwarts Make the Case That That Digital Transformation Is Key to Manufacturers’ Survival

Most Business Leaders Don't Understand the Fundamental Threat Digitalization Poses and Are Too Cautious and Slow in Making the Shift to Digital. the Authors Address the Common Obstacles Leaders Face and Offer a Framework to Guide Them Through the Complex Transformation Process. In their significant new article, "The Only Way Manufacturers Can Survive," published in the Spring 2019 issue of MIT Sloan Management Review, innovation expert Vijay Govindarajan and former CEO and chairperson of GE Jeffrey Immelt contend that…

Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Selected by VIPdesk Connect, the Leader in Outsourced Customer Service for Luxury Brands VIPdesk Connect is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to premium retailers and luxury travel, consumer products, and financial services companies. VIPdesk Connect's primary focus is to provide clients with exceptional customer service to create memorable customer experiences. VIPdesk…

Demandbase Expands ABM Platform with Cross-Campaign Analytics

First to Measure Account-Based Engagement Across Different Vendors and Channels Demandbase, the leader in Account-Based Marketing (ABM), launched Cross-Campaign Analytics at its 6th Annual ABM Innovation Summit. Cross-Campaign Analytics provides B2B advertisers and marketers with a single view of account reach and performance across vendors, channels and campaigns so they can measure the impact of their investment. "ABM continues to grow and evolve, but one of the biggest challenges that B2B marketers continue to face…

JAL Works with Accenture to Pilot Artificial Intelligence-Enhanced Airport Service

Introduces Voice Recognition Service to Speed up and Improve Check-In Experiences at Counters in the Narita and Haneda Airports Japan Airlines is working with Accenture on a new service that applies artificial intelligence (AI) to answer passenger requests at the airline’s check-in counters. The service assesses what check-in counter agents are saying to passengers and then pushes relevant information to the agents’ tablets in near real-time, which includes additional relevant information tailored to the individual’s…

InMoment Announces Distinct Employee Experience (EX) Cloud, Bringing First-time Intelligence, Comprehensive Solution to this Critical…

EX Cloud Key Element in Inmoment’s New Experience Intelligence (XI) Platform InMoment, the leading provider of Experience Intelligence (XI), announced the Employee Experience (EX) Cloud, a key element of the company’s pioneering Experience Intelligence (XI) Platform, which also launched. The introduction of a distinct environment to address employee experience is an extension of InMoment’s 10+ years of expertise in the discipline and gives HR professionals powerful new tools to understand employee perception, including…