Consumer Expectations Are Fueling the Next Generation of Chatbots that Are More Intelligent, Personalized and Supremely Effective in Working as Directed Despite the growing prevalence of chatbots in the customer service realm,…
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Availability, recommendations, and online portfolios top list of factors influencing choice of new stylist; online self-booking critical to both acquisition and retention Boulevard (www.joinblvd.com), provider of the client experience…
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Vibes’ Mobile Wallet as a Channel turns consumers’ smartphones into a content channel that drives topline growth, increases loyalty, and improves customer satisfaction Vibes, the technology leader powering seamless mobile brand experiences…
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Together with enhancements to CommandIQ® that present subscribers with more detailed alerts and control of their experience, the new quality of experience score provides a comprehensive view of the subscriber experience so customer support…
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Study examines how marketers and consumers are adapting to ongoing effects of the pandemic and digital privacy concerns A new global research study of 8,000 consumers and 800 marketers examines how digital marketers have…
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More than half (53%) of consumers have cut spending after a bad experience with a company; Internet service providers, airlines most likely to frustrate customers with poor service New research from Qualtrics found that…
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Despite CX being a Top Buying Consideration for Consumers, Over the Past Year Less Than Half of Them Say CX Has Improved 92% agree that CX is an important factor in their purchase decisions 52% said that, over the last…
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63% of global consumers are more likely to do holiday shopping with brands that personalize the experience Leading provider of digital experience platform solutions, Optimizely, today revealed results from a new survey,…
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Execs In The Know survey underscores the importance of investing in CX solutions; research finds a multi-channel approach is a must to meet consumers' support preferences Hinduja Global Solutions (HGS), a global leader in business process…
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While 41% of consumers are prepared to switch brands due to poor experience, only 11% of Canadian business leaders consider themselves customer experience leaders New research released today by Medallia, the global leader in customer and…
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McAfee announces holistic online protection globally with a new Identity Protection Service delivered through the McAfee Protection Center, an industry-first personalized Protection Score, and an all-in-one Mobile Security app,…
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The two companies converge on a mission to build engagement and trust among consumers by bringing humanness into gamified experiences for entertainment, learning, wellness, and social good.  MyXR Inc., a global leader for SaaS XR and…
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TrueID offers live chat service to users watching Premier League fixtures to build and nurture communities TrueID users watching the recent Liverpool vs. Chelsea Premier League fixture sent one message every 1.4 seconds via the app’s…
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Malware scanning and ad categorization tools central to Adobe Advertising Cloud's stature as a premium ad marketplace The Media Trust, global leader in quantifying and managing digital risk, is proud to announce an integrated partnership…
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The combination of consumer data from in-location digital screens, mobile devices, and location services creates an unparalleled offering that gives brands a street-level value of consumer spending nationally Epicenter Experience™ …
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transcosmos inc. hereby announces that the company has set up a new company "Brand Operations inc." The new company launched its business in August, 2021. Given that digital channels have become the foundation of consumer communications,…
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Shoppable®, the patented universal shopping cart technology and instant checkout platform, announced today the launch of Shoppable® Ad Experience™, a new, turnkey direct-to-consumer “DTC” platform for brands to directly engage with…
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Since partnering with Epicenter Experience™, a recognized leader in the Digital Out-Of-Home Measurement and Analytics Sector, ReachTV has seen a 6.2X increase in network audience viewership. Airport travel and traffic are rising and…
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Epicenter's Behavioral Intelligence Suite combines mobility data, in-location services, and direct from consumer response to empower a direct connection between consumers and companies and analyze nationwide consumer spending at a time,…
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More than 80% of Respondents Say Insurance Companies that Text Build Closer Customer Bonds Hi Marley, creators of the only intelligent communication platform built for the insurance industry by people who know insurance, announced the…
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