MPP Global, the world’s smartest subscription platform, and Dynamic Yield, the world’s first personalization technology stack, announced a partnership to help clients automate individualized experiences that maximize customer lifetime…
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NewVoiceMedia’s Cloud Contact Centre Technology Integrates Seamlessly With Spotzer’s CRM Platform To Ensure All Customer Interactions Are Tracked And Service Levels Measured NewVoiceMedia, a leading provider of cloud contact centre and…
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Avaya, the global leader in providing Customer and Team Engagement solutions, announced the expansion of its partnership with the Salesforce Service Cloud, bringing more comprehensive integration of the two companies. The announcement was…
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Cincom Systems, a global provider of Customer Communications Management (CCM) solutions, announced today it has integrated with Duck Creek's insurance suite to help insurers accelerate the digital transformation of their customer…
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New product updates will help marketers optimize social media strategy and make sense of insights from sources of public feedback Reputation, the global leader in reputation experience management (RXM), announced a number of updates to…
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Scores highest possible results in Innovation roadmap and Performance criteria Dentsu announced that it has been named a Strong Performer in the newly released "The Forrester Wave™: Global Marketing Services, Q3 2022" report by leading…
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Driven by demand for Amagi's best-in-breed SaaS technology and Free Ad-Supported Streaming TV (FAST) partnerships, Amagi reports accelerating growth in Q1 Amagi, a global leader in cloud-based SaaS technology for broadcast and connected…
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Delinea, a leading provider of privileged access management (PAM) solutions for seamless security, announced that Rick Hanson has joined the company as President, assuming leadership for all global go-to-market strategies and initiatives…
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Entrepreneurial executive Reena Chawla joins company to fuel global growth. Echo360, the most comprehensive, global, SaaS-based video learning platform for creating, delivering, and measuring learning engagement outcomes in any learning…
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Global bakery ingredients business increases revenues and enhances customer experience with AI-driven product and pricing recommendations Infor, the industry cloud company, announced that global bakery ingredients business Zeelandia…
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New Invoca / Five9 integration enables marketing and contact center teams to share real-time insights across omnichannel customer journeys Invoca, the cloud leader in AI-powered conversation intelligence, announced a new integration with …
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Companies across sectors are leveraging artificial intelligence (AI) and machine learning technology to introduce chatbots, help bots, and digital assistants to improve customer satisfaction and operational efficiency, and users are…
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Multiyear agreement represents one of the largest deployments of Teams in the financial services industry Barclays Bank PLC (Barclays) and Microsoft Corp. announced Barclays has deployed Microsoft Teams as its preferred collaboration…
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TCN's second annual "Consumer Insights about Customer Service" survey provides new insights and changes over the past year in Americans' experiences dealing with contact centers and customer service TCN, Inc., a global provider of a…
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Banerjjee brings more than 22 years of experience in senior roles in technology, digital product and omni channel commerce Banerjjee held various management positions with companies including Tata, SAP, Accenture, and Infosys,…
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PureSoftware, a global software products and services company, together with TFI Research, a global leader in market surveys and integrated insights have conducted a comprehensive study on conversational AI in banks and released 'The…
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Jakarta-based brand and experience agency will enhance Accenture Song’s creativity and brand thinking Accenture has agreed to acquire Romp, a brand and experience agency in Indonesia renowned for its creative talent…
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Analysis from 451 Research shows digital transformation that includes adoption of AI-powered digital assistants will set apart companies to help endure an economic downturn As growth slows for the second quarter in a row, Conversica, Inc.,…
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New Emplifi study reveals the latest social media marketing trends and metrics across brands, industries, and channels Emplifi, the leading unified customer experience platform, revealed the findings of its Q2 2022 analysis of social media…
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“Did I answer your question?” How many times have you read that in a chatbot message window and thought, “not even close”? An ever-increasing number of businesses use chat- or voicebots for customer support, and yet, you’d be…
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