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TVadSync Integrates Unacast Data to Give Advertisers Clarity into How TV-to-Digital Cross-Platform Retargeting Drives Customers to Stores

Combination of Smart TV Data and Transparent Location Insights Allows Targeted, Attributable Cross-Screen Media TVadSync, the leader in TV-to-Digital cross-platform marketing, has partnered with Unacast. Unacast is the leading transparent location data platform, to finally give brands a clear picture of how combined TV and digital media campaigns influence their customers’ real-world actions. Unacast is the leading transparent, contextualized location data platform. Unacast empowers the next generation of data-driven…

RedPoint Global Launches Data Management 8.0, A Platform For Optimizing Customer Engagement

Extended Open Garden Connectivity and Universal Cloud Support Provides Brands with the Most Flexible and Scalable Solution for Operationalizing Data RedPoint Global, a leading provider of data management and customer engagement technology, today announced the availability of RedPoint Data Management 8.0 within the RedPoint Customer Data Platform. With RedPoint Data Management 8.0, organizations can harness massive amounts of data from an ever-growing number of touchpoints to create a truly unified customer profile – all…

Adbrain Integrates with Narrative I/O’s Data Commercialization Platform (DCP) to Extend the Global Reach of its Customer Identity Data

Data marketplace and platform company Narrative has partnered with Adbrain, a global provider of intelligent customer identity technology solutions, as a premier cross-device data source for Narrative’s newly launched Data Commercialization Platform (DCP). The Platform is a digital data marketplace for buyers and sellers of raw data assets to easily discover each other and transact, avoiding the headaches and costs of lengthy contract discussions and one-off  integrations. Adbrain is providing its powerful cross-device…

Tru Optik Launches Self-Service Data Marketplace to Power Connected TV, Streaming Audio and Gaming Advertising

Leading CTV Data Marketplace Expands Cookie-less Audience Targeting across 80MM+ Connected U.S. Homes In the second quarter of 2020, nearly forty percent of the brands and agencies using third-party data with the Tru Optik Data Marketplace for Connected TV (CTV) and smart speakers advertising campaigns, did so for the first time. With the massive growth in audience size, increased attention across streaming media platforms and concerns regarding brand safety on social media – advertisers demand and require scalable,…

Phunware Announces Co-Sell Partnership with Tech Data to Provide its Channel Partners and Customers Mobile Solutions

Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced a co-sell partnership with Clearwater, Florida-based Tech Data, one of the world’s largest end-to-end technology distributors specializing in information technology products and services. Tech Data offers a wide range of technical and business support services, including certification, training, instruction and support for its reseller customers, and helps to…

SQream Connector Newly Featured in Tableau’s Extension Gallery Enables Interactive Analytics on Massive Data Stores

Tableau customers can rapidly ingest data, enabling exploration, analysis, correlation and visualization of significantly more data with more dimensions SQream, provider of a data analytics acceleration platform that enables enterprises to gain critical business insights from their massive data stores, announced that its data connector is now available in the Tableau Extension Gallery. The connector provides Tableau customers with near real-time interactive analytics on terabytes to petabytes of data. The SQream Connector…

Uniphore’s Conversational Service Automation Platform to be Leveraged for WNS’ EXPIRIUS

Uniphore, an early leader in Conversational Service Automation, announced that it will be providing its advanced conversational service automation platform to WNS, a leading Business Process Management (BPM) company, for its recently-launched digital CX Solution, EXPIRIUS. “WNS’ global expertise and their new CX solution, combined with our AI and Automation-driven technology platform can truly transform the industry.” WNS will leverage Uniphore’s AI and automation capabilities to offer unique digital Customer…

Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience

Ada’s expanded integration strategy with Salesforce brings the power of accessible AI to the broader market and organizations seeking a best-in-class, automation-first approach to CX Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organizations benefit from an automation-first digital strategy that makes it easy to create personalized customer experiences at scale. Ada’s automation capabilities now synchronize with Salesforce Live Agent, Service Cloud,…

Qumu Announces Another Major Feature Release for Video Control Center Customers

Leading Enterprise Video provider adds Qumu Analytics Engine (QAE), Qumu Messaging Service (QMS) and new Zoom App to already feature-rich technology platform Qumu, the leading provider of best-in-class video technology for the enterprise, has announced the release of Qumu Video Control Center (VCC) Version 10.5, the customer-hosted deployment of Qumu’s intelligent Enterprise Video platform. This release includes a new Qumu Analytics Engine (QAE) which provides comprehensive, real-time and historical usage reporting of both…

Customer Support Teams Gain Powerful Insights With New Data Visualization Capabilities in Calix Support Cloud

New capabilities give customer support teams a visual dashboard to proactively address subscriber Wi-Fi and home network issues to deliver the ultimate subscriber experience Calix, Inc. announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP) support teams to easily view and analyze data related to customer-care operations and address issues with maximum efficiency. By providing an immediate, concise view into critical network issues and the subscriber experience,…

Amperity’s CDP to Fuel Customer Personalization Capabilities for Kroger

Amperity's Multi-Patented Identity Resolution Technology Will Become Kroger's First-Party Data Foundation Amperity, the leading enterprise customer data platform, announced that The Kroger Co has selected Amperity as its Customer Data Platform (CDP). Through the partnership, Amperity's software will power first-party identity resolution for Kroger Technology & Digital, matching loyalty and digital customers to create persistent profiles at both the household and individual level. These holistic profiles will support…

Tableau 2020.3 Adds External Write to Database, Enhanced Administrator Tools

New capabilities enhance data preparation, extend data source connectivity, and improve scalability while maintaining strict data governance Tableau Software, the leading analytics platform, announced the general availability of Tableau 2020.3, which delivers the ability for customers to output to and update external databases directly from Tableau Prep Builder, expanding the Tableau platform to serve a broader set of data preparation needs. The latest release also includes new tools for Tableau administrators to simplify…

Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys

Customer engagement and VoC technology leader enables companies to measure service performance across channels Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey solution designed to capture post-interaction feedback across multiple contact channels. Post-call surveys have long been used to measure live agent performance immediately after their call with a customer. But the traditional approach fails to capture feedback on other types of…

Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New Interaction Analytics Report

Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers Verint Systems Inc., The Customer Engagement Company, announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of…

Front Debuts Vision to Transform Work Into Impact Through Customer Communication

Front's Customer Communication Platform will help organizations finally deliver on their promises to be customer-obsessed Front, the leading Customer Communication Platform, has introduced a bold vision for the future of work in which people throughout organizations will be empowered to make an impact with radically transparent access to customer communication. At a virtual event today, Front co-founder and CEO Mathilde Collin debuted the company's plans to build on its foundation as the pioneer of collaborative email and…

Established Zilliant Sales IQ Customer Digi-Key Announces Price IQ, Price Manager and IQ Anywhere are Now Deployed

Electronic components distributor is poised for real-time pricing and quoting response to customers in an increasingly digital marketplace Zilliant, the industry leader in intelligent B2B price optimization, price management and sales guidance software, announced that established Sales IQ customer Digi-Key, has deployed Price IQ, Price Manager, and IQ Anywhere in its business. This marks a significant expansion in the long-standing partnership; Digi-Key has been a Sales IQ customer since 2012. With this expanded…

Dynata Acquires Sharpr to Extend Insights Platform

Acquisition expands data and insights platform capabilities, enabling access, sharing and publishing of research across the organization Dynata, the world’s largest first-party data and insights platform, announced the acquisition of Sharpr, a leading knowledge management, content syndication and publishing platform. With the acquisition, Dynata will integrate Sharpr’s capabilities – recently recognized by Forrester as a leader in Market and Competitive Intelligence Platforms – into its Dynata Insights Platform,…

Apervita Value-Based Contract Cloud Platform Reinvents Performance Engagement for Payers and Providers

Payers now have a cloud solution to administer and run performance analytics on value-based contracts Apervita, a trusted technology leader in healthcare collaboration for payers, providers and other stakeholders, formally launched QPay, a platform for payers and providers to jointly manage value-based contracts in their networks. QPay offers a flexible, secure cloud platform for optimizing the success of payer contracts based on performance metrics. To reduce friction and enable performance transparency throughout the…

Announcing Sprinklr Community: Self-Service Support for Customer Care

Helps brands create a community directly on their website for customers to troubleshoot problems, ask questions, and share new ideas Sprinklr, the world’s leading Customer Experience Management platform (CXM), announced the launch of Sprinklr Community, a self-service, trusted online forum for a brand’s customers to ask questions, share ideas, and solve support issues. Brands can easily link a customer community on their website, and use this self-service space to reduce churn, decrease costs and unlock customer value…

Hexaware and Freshworks Form Strategic Partnership to Transform Customer and Employee Engagement

Hexaware Technologies Limited, a leading global IT consulting & digital solutions provider, and Freshworks Inc., a customer engagement software company, have announced a global strategic partnership where Hexaware will make use of Freshworks' customer and employee engagement software to build digital solutions for its customers. Hexaware has been on the forefront of digital transformation and cloud revolution and Freshworks with its software has been making it easy for teams to acquire, close, and keep their customers…