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Contact Center Specialist CCT Expands Offerings With Speech and Authentication Suite From Industry Expert, LumenVox

LumenVox, a global leader in speech and authentication solutions, officially partners with CCT Solutions, Germany to advance speech technology and positively transform the customer experience. CCT Solutions will integrate LumenVox' solutions into their expanse of customer projects and market LumenVox as a featured solution partner. CCT Solutions has been working for 20 years to streamline customer interactions, increase productivity and create deeper customer relationships for businesses across the globe. Like LumenVox,…

Unified Office Announces Hospitality Management Suite for Hotels, Enabling Increased Productivity and Room Monetization Once Again

Helps Hotels Bring Sales, Scheduling and Customer Experience to a New Level Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services and business analytics announced today that they are bringing their award winning Total Connect Now (TCN) business communications solutions to the hospitality industry. This offering will integrate with leading hotel management and messaging services such as Opera, Synergy and Kipsu to provide full customer visit, bookings…

Tara Ataya Joins Hootsuite as VP, People

Hootsuite, the world leader in social media management, announced the appointment of Tara Ataya as VP, People. Ataya brings 15 years of Human Resources leadership experience to her new role at Hootsuite where she will lead all aspects of the company’s People strategy globally. Marketing Technology News: LumApps Partners With Microsoft for a Fully Integrated Office 365 Digital Workplace Solution “I am thrilled to welcome Tara as the newest member of the Hootsuite Executive Team,” said Ryan Holmes, CEO of Hootsuite.…

Oasis Adds X1 Social Discovery, the Industry’s Leading Solution for Collecting Social Media and Web Data, to Its Diverse Suite of…

Infrastructure-as-a-Service (IaaS) leader Oasis partners with X1 to provide clients a platform built to handle the growing need for the collection, review, and production of social media and internet data in a forensically sound manner Oasis announces its addition of X1 Social Discovery - an industry-leading solution that enables preservation, collection and analysis of web content and social media evidence. The latest addition to Oasis' suite of technology will provide partners with a valuable option for increasing social…

Suitebriar Achieves the Work Transformation Partner Specialization in the Google Cloud Partner Advantage Program

The Company Demonstrates Vast Experience and Proven Customer Success in Deploying G Suite to SMB Clients Suitebriar, a Google Cloud Premier Partner and leading G Suite deployment company, has earned the Work Transformation Partner Specialization in the Google Cloud Partner Advantage Program. In achieving this partner specialization, Suitebriar has proven its expertise and commitment to the successful deployment of G Suite to SMB organizations, which includes providing services across all the project workstreams -…

Amdocs Announces CES20, the Disruptive Cloud-Native Version of Its Market-Leading Customer Experience Suite

CES20 Accelerates Service Providers’ Journey to the Cloud and Powers Move From Legacy Systems to a Leading Microservices-Based Suite; CES20 Capabilities Already Adopted at Leading Providers Around the World Amdocs, a leading provider of software and services to communications and media companies, announced the release of Amdocs CES20, a fully cloud-native, microservices-based version of its market-leading customer experience suite. Designed to run on any combination of major public and private clouds, CES20 offers service…

Freshworks Launches Freshsuccess: First CRM Vendor to Add Customer Success to Software Suite

Software Completes Freshworks' Customer-For-Life Cloud Platform to Help Teams Focus on Customer Results and Preventing Churn Freshworks Inc., the customer engagement software company, has announced the general availability of Freshsuccess, becoming the first CRM vendor to natively integrate customer success software into its portfolio for complete customer engagement from first touch to latest inquiry. With Freshsuccess, organizations will be able to improve customer results, prevent churn and identify sales…

ReadyCloud Welcomes Square as the Latest Addition to its Ecommerce CRM Suite

ReadyCloud, the CRM Suite built for ecommerce, now supports Square in its many forms. From Point of Sale (POS) to SquareUp stores, ReadyCloud cleanly manages the order data from multiple Square sources for the purposes of CRM, growth marketing, shipping and returns. It is a complete backend solution for Square merchants. "Our integration works with Square to go beyond the transaction," explains Michael Lazar, an Executive at ReadyCloud. "A merchant can run their entire business with a SquareUp store and ReadyCloud. We…

Node4 Launches ‘N4Engage’ – a Dedicated Business Unit for Its Suite of Business Collaboration Services

New Organisation Created in Response to Market Projections of Rapid Growth in the UC Market Node4, the cloud, data centre and communications provider, has announced the launch of N4Engage, a division dedicated to its Unified Communications (UC) and collaboration products, to better serve its customers in this sector, as well as maximise on the market potential of these technologies. With industry figures quoting a market size projected to exceed £45 billion by 20251, and extensive experience of delivering solutions…

Braze Launches Machine Learning-Powered Predictive Suite to Bolster Cross-Channel Capabilities and Boost Customer Loyalty

Customer Engagement Platform Also Announces Updates to AI-Powered Intelligence Suite, New Tools and Three New Partnerships Braze, the comprehensive customer engagement platform, announced new features and product expansions to bolster cross-channel capabilities, increase retention and amplify customer loyalty. These include updates to Braze's automated decision making Intelligence Suite as well the introduction of Braze Predictive Suite, a new lineup of tools which will help brands increase retention using machine…

Pechanga Resort Casino Drives Automation and Visibility with Infor CloudSuite

Infor Cloud Solutions to Connect Siloed Applications and Reduce Manual Processes Infor, a global leader in business cloud software specialized by industry, announced that Pechanga Resort Casino entered into an agreement with Infinium Software Inc., an Infor company, expanding their long-term technology partnership. Pechanga, the largest resort/casino on the West Coast, chose Infor CloudSuite™ solutions to further integrate core business processes into a centralized location connected to the reservation department. The…

Softeon to Feature Powerful Fulfillment Suite at NRF Big Show 2020 in New York City

Softeon, a global supply chain software provider with the industry's best record of customer success, will be demonstrating its powerful fulfillment suite of solutions as part of the National Retail Federation’s “Big Show,” held at the Javits Center in New York City from Jan. 12-14, 2020, in Booth 3942. Softeon’s roster of retail and eCommerce customers continues to grow and includes companies in apparel, shoes, jewelry, hard goods, C-stores and more. Christopher Teufel, CIO of Omnichannel retailer Duluth Trading…

Amazon Fire TV Introduces Expanded Suite of Features and New Solution Providers for Fire TV Edition Partners

Fire TV Edition now powers over 50 TV and soundbar models in more than 10 countries Amazon announced the expansion of the Fire TV Edition program, delivering a richer experience and more opportunities for developers, operators, device makers and manufacturers across multiple categories including automotive, smart TVs, soundbars and streaming media players. Fire TV has passed more than 40 million active users, and customers globally have access to tens of thousands of channels, apps, Alexa skills and more. With this…

Valence Media Acquires Nielsen Music Data and Insights Product Suite and Creates New MRC Data Division

Reunites Billboard and Nielsen Music After Decade Apart to Create Only Independent Global Provider of Comprehensive Data and Analytics for the Music Industry Leading global media company Valence Media, which operates dick clark productions, Billboard-The Hollywood Reporter Media Group, MRC Film, MRC Television and MRC Non-Fiction, announced the establishment of its MRC Data division with the acquisition of Nielsen Music. The acquisition reunites the industry’s leading music consumption platform with the preeminent…

SAP Commerce Cloud and Minsait’s Onesait Hospitality Suite Improve Digital Experiences for Travelers

SAP SE and digital transformation consultancy Minsait, a division of Indra, announced the integration of Minsait’s Onesait Hospitality suite into the travel accelerator for the SAP Commerce Cloud solution to enable hotel chains to better serve travelers with new products and services available in a single commerce system across various channels, such as mobile, social or websites. Marketing Technology News: Where Do Marketing Teams Fail with Customer Experience Efforts? “Tourists today want to conveniently reserve their…

Hootsuite Reveals the Trends Savvy Marketers and Social Leaders Need to Know in 2020

TikTok shakes up the status quo, employers take center stage in a divided world, and brands strike a balance between public and private engagement among the most important social trends Hootsuite, the leader in social media management trusted by more than 18 million customers and employees at 80 percent of the Fortune 1000, released its Social Media Trends 2020 report. The company’s fourth annual report on global trends in social media reveals the biggest opportunities for brands to deliver winning social marketing…

Weber Shandwick and United Minds Introduce Cultural Vigilance Suite of Services to Help Boards and CEOs Assess Culture and Mitigate Risk

New Culture Risk Check Tool Helps Companies Identify Cultural Vulnerabilities - Research Finds That 30 Percent of U.S. Employees Say Their Companies are at Risk for a Cultural Crisis in the Next Two Years Weber Shandwick and United Minds, the firm's management consultancy specializing in transformation, announced a suite of new and expanded offerings designed to help companies assess cultural risk within their organizations and put into action consistent, proactive cultural vigilance – the practice of monitoring…

Bluehost Expands in India Offering a Suite of Optimized WordPress Solutions

New Localized Website, Currency, and Support Helps Small Businesses Succeed in India Bluehost, an Endurance International Group company that turns ideas into websites, announced its expansion into India with a full suite of WordPress products, 24/7 local consultative sales and support, local currency, and a new website. India is one of the fastest-growing markets for digital consumers with more than half a billion internet subscribers, according to a McKinsey Global Institute report. As internet usage continues to…

Veritone® Launches VeriAds™, a New Suite of AI-Enabled Ad Revenue Solutions for Radio and TV Broadcasters, Podcasters and Social Media…

Veritone, Inc., the creator of the world’s first operating system for artificial intelligence, aiWARE™, announced the full commercial launch of the company’s VeriAds network – a robust suite of revenue solutions that enables radio and television broadcasters, podcasters and social media influencers to generate incremental advertising revenue from premium advertisers. The network’s three turnkey programs – VeriAds Spot Network, MicroMentions™ and Influencer Bridge™ – give media partners access to a wide range of placement…

BlackBerry Balances Demand for Productivity and Security with Updated UEM Software Suite

BlackBerry Limited announced the availability of BlackBerry Secure UEM & Productivity Suites to help businesses simplify the management of their fast-changing security and complex Internet of Things (IoT) environments. A strategic update of the company's industry-leading Enterprise Mobility Suite, BlackBerry Secure UEM & Productivity Suites are now offered as three tiered suites, allowing organizations to choose the solution that best fits their security and productivity needs now, and then seamlessly choose more…