RingCentral Signs Definitive Agreement to Acquire Dimelo, a Leading Digital Customer Engagement Platform

Acquisition Will Accelerate Enterprise Transformation to Deliver Next-Generation Digital Customer Experiences RingCentral, Inc., a leading provider of global enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Dimelo, a leading cloud-based digital customer engagement platform. Dimelo enables enterprises to manage all their digital customer interactions through a single platform. Dimelo is deployed by leading global organizations such as Allianz,…

Verint Named Frost & Sullivan Asia Pacific’s Market Share Leader and Vendor of the Year for Pioneering and Innovating Customer…

Company Recognised as Top Vendor in 2018 Contact Center Applications Market Report, Taking First Place Over 40 Vendors in Firm’s Analysis Verint Systems Inc., The Customer Engagement Company, announced it has ranked as Frost & Sullivan Asia Pacific’s latest market share leader for contact center applications, as well as received the “2018 Customer Contact Optimisation Solutions Vendor of the Year” award. These honors augment Verint’s ongoing commitment to simplifying, modernising and automating customer engagement in…

Liferay Acquires Controlling Interest in Triblio and Invests in Next Generation Customer Engagement

Investment Enables Liferay to Build on Digital Experience Software Capabilities and Triblio to Expand ABM Functionality to New Markets Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile and connected devices, announced that it has acquired controlling interest in Triblio and committed to an ongoing strategic investment in growing Triblio’s Account-Based Marketing (ABM) business. The investment allows Liferay to explore opportunities for the DXP audience to further enhance and…

Thanx Launches ‘Thanx Campaigns’: Automated, Centralized Customer Engagement Platform to Drive Revenue for Businesses

Thanx Campaigns Adds to Existing Customer Engagement and Loyalty Tools to Provide Restaurants and Retailers with Segmented Marketing Campaigns that Drive Proven, Incremental Revenue Thanx, a leading provider of customer engagement and retention tools for restaurants and retailers, announced the launch of its newest product: Thanx Campaigns. This next-generation platform enables segmented, personalized marketing across every communication channel and expands upon the company’s loyalty tools to provide a single technology…

Vonage Drives Customer Engagement for MuleSoft Anypoint Platform Users via Nexmo and WhatsApp Business Solution

Vonage, a business cloud communications leader, announced that its Nexmo Communication API Connector, available on MuleSoft’s Anypoint Platform, is now integrated with the WhatsApp Business solution. This integration enables MuleSoft customers to leverage the new WhatsApp Business solution to elevate their customer engagement. Simple integration of Nexmo APIs into WhatsApp Business solution workflows eliminates the complexity of ongoing maintenance and operations. This integration allows MuleSoft business customers to…

Verint Announces Customer Engagement Collaboration with Microsoft

Verint Enters Microsoft One Commercial Partner Program; Company to Showcase Recording Solution for Microsoft Skype for Business and Microsoft Teams at Microsoft Ignite Verint Systems Inc., The Customer Engagement Company, announced that it is entering Microsoft’s One Commercial Partner (OCP) program with co-sell ready status for its entire customer engagement portfolio. This aligns Microsoft’s large, global salesforce behind partners such as Verint to drive top-notch solutions for customers. “Compliance: Dare…

Syndeo Unveils “Arcanine Release” Delivering Artificial Intelligence for Customer Engagement

Syndeo, an innovative technology company on a mission to revolutionise the world of customer service, announced their “Arcanine Release”. Syndeo unveils “Arcanine Release” delivering Artificial Intelligence for customer engagement This release combines Syndeo’s proprietary AI technology with an intuitive user interface enabling businesses to create customer service interactions via social messaging apps. Based on the company’s proprietary algorithms, the AI is tailored for customer experience interactions and includes:…

Freshworks Unified Marketplace Platform Arrives to Provide Seamless Omnichannel Customer Engagement

Freshworks Launches Unified Marketplace Platform - the SaaS Industry’s First Fully-Integrated Customer Engagement Platform Today, Freshworks has announced the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information.  In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click. Currently, Freshworks is a leading provider of…

Digital Customer Engagement Platforms Spredfast and Lithium Technologies Announce Merger

The Announcement Ensures a Fireball for the Future of Digital Customer Engagement Spredfast and Lithium, the spearheads of digital customer engagement will be merging. This guarantees the future of customer engagement capabilities to be backed by a powerhouse. The merger is predicted to be one of the best digital customer engagement platforms in the marketing automation industry. This will transform how brands engage with customers to earning their trust and loyalty. Enterprises can leverage this merger to grow their…

[24]7.ai and KPMG Align to Bring Intent-Driven Customer Engagement Solutions to Large Enterprises

7.ai, a global leader in intent-driven customer engagement solutions, and KPMG LLP, the US audit, tax and advisory firm, are teaming to help companies enhance the customer service experience and accelerate digital transformation, while reducing their overall cost to serve customers. The collaboration extends KPMG’s Connected Enterprise ecosystem with customer acquisition and engagement tools from 7.ai that apply machine learning, artificial intelligence (AI) and big data,  creating a personalized and predictive customer…

Online Grocery Farmdrop Taps Selligent Marketing Cloud to Drive Customer Engagement

Selligent Marketing Cloud, the B2C marketing automation company, announced online ethical grocery company, Farmdrop, as its latest client. The partnership will help to drive customer engagement for Farmdrop as well as support its exponential growth. Farmdrop is an online grocer distributing high-quality, fresh food and household products direct from local farmers, fishermen and food makers. The company uses proprietary technology to sell thousands of products from hundreds of independent producers to customers in the…

Connected Planning: The Key to Customer Engagement

Engagement is the heart and soul of the customer relationship. Engaged customers are happy customers—they not only share their opinions and experiences, but also trust the vendor to respond in ways that deepen the buyer/seller relationship, increasing loyalty (not to mention repeat purchases) over time. At Anaplan, we believe the essential prerequisite to engagement is a “Customer First” approach. Easy to say—most companies believe in focusing on the customer—but in practice, challenging to implement. Customer First, in…

Sendwithus: Startups Have Edge on Enterprises When it Comes to Optimizing Customer Engagement to Increase Revenue

Report and Webinar Provide Critical Insights on How Startups Are Capitalizing on Transactional Email to Fully Leverage Growth Potential of Existing Customers Sendwithus, creators of the cloud-based email management solution Dyspatch, shared the findings of their newest report, “How to Engage the Customer and Deepen Relationships: What Startups Can Teach Enterprise About Transactional Email.” The report and an accompanying webinar - to be held on July 18, 2018 - explore the ongoing struggle Enterprises experience around…

IMImobile Expands Digital Customer Engagement Strategy in North America

IMImobile Completes Acquisition of Impact Mobile  IMImobile PLC., a global cloud communications software and solutions provider, is pleased to announce it has completed the acquisition of Impact Mobile Inc., Canada's leading provider of end-to-end mobile engagement solutions from Dealnet Capital Corporation. Impact Mobile provides mobile customer engagement solutions to clients including operators, retailers, government agencies and major household brands across Canada and the United States. As mobile customer…

Oasis, Warehouse and Coast to Enhance Customer Engagement with Aptos POS Solution and the Power of the Cloud

Three Leading UK Fashion Brands to Deploy Advanced Point of Sale Technology to Support Modern Customer Journeys and Omni-Channel Transformation Aptos Inc., a recognized market leader in retail technology solutions, announced Oasis, Warehouse and Coast will leverage Aptos' point of sale solution, Aptos Store, across their retail footprint. The solution — which will allow each brand to enhance shoppers' in-store experiences and omnichannel journeys — will be deployed in the cloud. With 178 stores across the three brands,…

Urban Airship Lands $25 Million to Further Accelerate Global Growth of its Rapidly Expanding Customer Engagement Platform

New Funding Led by Foundry Group Comes on Heels of Financial Breakeven and Groundbreaking New Products to Power Precisely Coordinated Real-Time Customer Interaction Across All Marketing Channels Digital growth company Urban Airship recently announced that it raised $25 million in Series F funding led by Foundry Group. In addition to Foundry, current investors True Ventures, August Capital, Intel Capital, Verizon Ventures, QuestMark Partners and Franklin Park Associates all participated in the round. Already operating at…

Mintigo Introduces MintigoAI, A Complete Intent-Based Customer Engagement Platform Powered By AI

Mintigo, the leader in artificial intelligence (AI) technology for marketing and sales, announced the launch of MintigoAI, a comprehensive intelligent customer engagement platform powered by AI. This full-stack suite of solutions allows enterprise and mid-sized businesses to leverage AI infrastructure to drive greater pipeline and revenue. Mintigo's technology is easy, powerful and complete. Developed by world-class AI experts, it provides simple-to-use functionality, self-service modeling, and seamless integrations…

Pega Unveils AI-Powered Self-Optimizing Campaigns for Refined Customer Engagement

Pega Paves Path to One-to-One Marketing with Launch of Self-Optimizing Campaigns; New AI-powered Pega Marketing capability Smashes Through Campaign Development Hurdles for Faster, More Effective Results Pegasystems Inc. has announced Self-Optimizing Campaigns – a new PegaMarketing™ capability that reduces marketers’ dependence on traditional segment-based campaigns and transitions them towards real-time, one-to-one engagements. Using its powerful AI, Pega personalizes offers and treatments on the fly for each individual…

BFGoodrich Tires Revs Up Customer Engagement with Salesforce

With Salesforce Marketing Cloud and Success Cloud, BFGoodrich is Able to Drive Connected Customer Journeys Across Email, Mobile, Social Media, and Digital Advertising Salesforce, the global leader in CRM, announced that BFGoodrich Tires — a Michelin-owned company that has operated in the United States for more than 147 years — is using Salesforce to deliver highly personalized and relevant customer experiences across all digital touchpoints. BFGoodrich relies on numerous agency partners to support marketing engagement…

Zendesk Recognized as a Leader in the Gartner Magic Quadrant for CRM Customer Engagement

Zendesk Named in Gartner Magic Quadrant for the Third Year in a Row Zendesk, Inc, announced that for the third year in a row, Gartner Inc. has named the company a Leader in the Magic Quadrant for the CRM Customer Engagement Center. With one of the fastest-growing customer bases of any vendor, Zendesk believes it was recognized for its overall value proposition, ease of set-up, usability, API integration and rapid adoption. According to the report, “Customers are demanding consistency of treatment when self-service…