Key Takeaways from Enterprise Connect 2018

CenturyLink Shares Its Perspective on Industry Drivers for the UC&C Market at Enterprise Connect 2018 CenturyLink highlighted its expanded voice and unified communications and collaboration (UC&C) capabilities at Enterprise Connect 2018. During the conference, CenturyLink thought leaders shared insights into the industry shifts driving how businesses approach UC&C strategies. Also Read: Decibel Launches New Digital Experience Intelligence Scoring Capability Key takeaways from Enterprise Connect 2018:…

Digital Experience Data Reveals Customer Experience Isn’t Just for the Holidays

After the holidays wind down and the resolutions start, retailers look back at the crucial time of year that falls between the cyber deals of Thanksgiving and the shopping sprees of December. The first few months of the year can see a dip in sales, but the winners in retail know to use this time to examine what can be improved over the next year to build a better user experience and increase sales without taking a hit outside the holiday months. Nowadays, with numerous Black Fridays under our belts, we're familiar with…

Adobe Breaks Down Wage Gap, Achieves Pay Parity in US

Adobe announced that the company has achieved equal pay between men and women in the US, an important milestone in Adobe’s ongoing efforts to create an innovative and productive work environment for all employees. “It means a lot to our US employees, and we’re excited to extend that same commitment to our global employee base in the upcoming year.” Women are now making $1.00 for every dollar earned by male employees in the US, up from 99 cents a year ago. As previously announced, non-white employees are earning as much…

Understanding Customer Sentiment at Scale: The Secret to Digital Maturity

Today’s businesses no longer compete on product, price and advertising space alone. The experience they provide to customers has become a leading differentiator, and deterrent, in purchase decisions. Poor customer experiences cost U.S. businesses $62 billion in 2016, up $20 billion from 2013. In an effort to reduce lost revenue, Gartner predicts that 50 percent of product investment projects in 2018 will be redirected to customer experience innovations. Now that business is often conducted online, optimizing websites…