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Salesforce Research Reveals AI, Mobile & Social Drove Digital Transformation This Holiday Shopping Season

Mobile Commerce Eclipsed Desktop for the First Time - 48 Percent of Orders Were Placed from Mobile Devices, Compared to 44 Percent from Computers NRF 2019: RETAIL'S BIG SHOW – Salesforce, the global leader in CRM, released the 2018 Holiday Shopping Report, revealing the trends, data and insights brands and retailers need to prepare for the 2019 holiday shopping season. Top Salesforce 2018 Holiday Shopping Insights For the report, Salesforce combined insights on the activities of hundreds of millions of global…

Beyond Digital Transformation: Why the Customer Will Truly Be the Focus of 2019

There’s no denying that the motivating imperative driving every boardroom conversation is digital transformation. After all, we know from daily evidence that the promised digital disruption coming to every industry is already here, and it is accelerating faster than ever. The CEO’s role, along with every leader supporting her mission, is to ensure their organization will not just survive the digital era but rather thrive in it and win. In this digital transformation journey, we are now entering an era where the focus…

Catalina Taps IBM Analytics to Aid in Digital Transformation

IBM announced that Catalina, the market leader in shopper intelligence and personalized digital media, has adopted the IBM Integrated Analytics System (IIAS) as a key pillar of its expanding analytics program to help provide its clients increasingly more relevant shopper insights. Catalina, the pioneer of personalized digital marketing, has been helping consumer packaged goods (CPG) brands and retailers turn shoppers into buyers with targeted marketing solutions driven by data analytics since 1983. The company is…

Digital Transformation: Setting Yourself up for Success

Of the many challenges currently faced by CMOs, digital transformation ranks top of the priority list. Here are some statistics that suggest it is perhaps the number one priority for many CMOs: 87% of companies think that digital transformation is a competitive opportunity. 27% of senior executives think digital transformation is now a matter of survival. 33% of organizations see digital transformation as a huge challenge. Today’s executives estimate their companies are 25% of the way towards realizing the…

Wipro, Alfresco Expand Partnership to Offer Open Source Based Digital Transformation Capabilities

Wipro Digital, the digital business unit of Wipro Limited, a leading global information technology, consulting and business process services company, and Alfresco, a leading enterprise open source provider of process automation, content management and information governance software, announced an expanded global partnership to create, build and run open source based digital transformation programs for its clients, across the globe. .@WiproDigital and @Alfresco announce a joint Predictive Service Automation solution using…

Accenture Acquires PrimeQ, Further Strengthening Its Digital Transformation Capabilities on Oracle Cloud

Acquisition Makes Accenture the Largest Oracle Cloud Systems Integrator in Australia and New Zealand Accenture has acquired PrimeQ, one of Australia’s and New Zealand’s top Oracle Software as a Service (SaaS) Cloud implementation service providers. With the addition of PrimeQ, Accenture is now the largest Oracle Cloud systems integrator in the region. The acquisition bolsters Accenture’s leading Oracle capabilities and helps deliver new value to clients by accelerating their digital transformation through Oracle Cloud.…

Doxim Advances Customer Engagement Platform to Power Digital Transformation for Financial Institutions

Doxim, the leading SaaS customer engagement solutions provider for financial services, announced the scheduled release of the 2018 Fall version of the Doxim Customer Engagement Platform (CEP), helping customers capture new business opportunities and transform customer experience by addressing key digitization challenges. Doxim’s CEP is a suite of integrated solutions that helps financial institutions build customer satisfaction and loyalty while cross-selling effectively during key moments in the customer lifecycle. North…

New Xerox ConnectKey Apps Speed Digital Transformation for Enterprises, SMBs

Apps Support Office Workers, Mobile Workforce, Educators Organizations can now better connect staff to popular business platforms such as Salesforce, QuickBooks Online and Concur, supporting customer relationship management, accounting and invoicing, plus streamline additional processes with new apps for Xerox ConnectKey devices. Purchasing and implementing the apps is simple with a new e-commerce-enabled site. .@Xerox unveils new @XeroxOffice #ConnectKey apps, transforming how work gets done in the office, on the road…

CAPCOM Selects Domo to Accelerate its Business Growth Strategy and Digital Transformation Across Global Offices

Domo announced that CAPCOM Co., Ltd., the Japanese video game developer and publisher known for creating numerous multi-million selling game franchises, including Street Fighter, Monster Hunter,Mega Man and Resident Evil, has selected Domo to accelerate its business growth strategy and digital transformation across its global offices. “In today’s world, everyone has to be able to access, understand and leverage data on their own,” said Shigenori Araki, managing corporate officer and head of the eSports group at CAPCOM.…

Salesforce and AWS Expand Global Strategic Alliance to Accelerate Enterprises’ Digital Transformations

New Integrations Will Dramatically Simplify How Data and Events Are Shared Across AWS and Salesforce Services Amazon Web Services, Inc.,an Amazon.com company, and Salesforce, the global leader in CRM,  expanded their global strategic alliance announcing new product integrations that will dramatically simplify how customers can securely share and synchronize data across AWS and Salesforce services.The new capabilities will demonstrate the companies' continued investment in delivering deeper levels of integration between…

Infor Supports Digital Transformation at John Henry Foster

Infor Customer Experience Solutions Enable Holistic View of the Customer Infor, a leading provider of industry-specific cloud applications, announced that John Henry Foster, a leading distributor of industrial compress air systems along with robotics and automation components, has successfully deployed a suite of Infor Customer Experience (CX) solutions to help future-proof the organization with integrated systems and improved data quality to enhance the customer experience. To differentiate themselves in the…

Cathay Pacific Takes Flight With Salesforce To Boost Digital Transformation

Hong Kong's Home Carrier Looks to Salesforce Marketing Cloud to Generate New Revenue Streams and Deliver Personalized Customer Experiences Salesforce, the global leader in CRM, announced that Cathay Pacific, a Hong Kong-based international airline that offers passenger and cargo services to more than 200 destinations in Asia, North America, Australia, Europe and Africa—is using Salesforce to accelerate digital transformation, generate new revenue streams and improve customer experiences with personalized engagements. An…

Bright Pattern Announces Partnership with Conduit Global to Power Digital Transformation for Contact Centers of All Sizes

Bright Pattern Contact Center Software Will Be a Core Component of Conduit Global's CX100 Cloud Suite Providing Their Customers with an Innovative Omnichannel Contact Center Platform and Agile Services to Deliver an Exceptional Customer Experience Bright Pattern, the leading provider of enterprise contact center software, announces its partnership with Conduit Global, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with more than 25 years' experience planning, deploying, and managing omnichannel…

What Digital Transformation Is — And Isn’t

As companies in every industry focus on their digital transformation plans, the term itself gets murkier and murkier. In a sea of jargon and marketing lingo, it’s hard for many to answer the question: What exactly is digital transformation in 2018? Confusion exists for good reason. Companies have invested billions in information technology for decades and embraced the internet for all the revolutionary impact it has on business processes and commerce. You’d be hard-pressed to find a B2B company that hasn’t digitized any…

Newgen Demonstrates Technologies to Drive Digital Transformation at its Customer Conference 2018, Orlando

Newgen Software Inc., a provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) platforms, announced that it successfully hosted its Customer Conference at Marriott World Center, Orlando, FL on June 21 and 22, 2018. The conference brought together industry leaders, influencers, and analysts from leading organizations across the US, Canada, Caribbean and South America. Newgen’s customers, across verticals, presented their digital transformation stories…

Connected Apps Help Drive Digital Transformation

Digital transformation - or the adoption of digital technologies to deliver increased value to customers - is a core focus for most of today’s savvy businesses. But, making this ambition a reality can be a real struggle given the constant expansion and adoption of new technologies. One of the primary technologies driving this growth is SaaS applications. While SaaS apps such as Hubspot, Salesforce, Zendesk and hundreds more deliver powerful functionality for customers, the reality is they traditionally work alone in a silo,…

Pega Launches Next Generation Digital Transformation Suite to Drive Customer Experiences

Pega Infinity™ Unifies AI, Robotic Process Automation, and CRM to Deliver Speed and Power Beyond Low-Code App Development Pegasystems Inc, the software company empowering customer engagement at the world's leading enterprises, announced at PegaWorld the launch of Pega Infinity™ –  its next-generation digital transformation software suite. With major enhancements to Pega's market-leading customer engagement applications and digital process automation (DPA) platform, Pega Infinity™ will help organizations accelerate digital…

Where Are We on the Scale of Digital Transformation?

Digital transformation is a term that has been banded around the industry for many years. In fact, it has been used so regularly within businesses in the UK that some argue that is has become an empty catchphrase. The reason? The digital economy of the last 25 years has been driven by a communications revolution, not a business transformation revolution. And when we take a step back and consider where we are on the scale of digital transformation in 2018, it's clear that we are only at the beginning. The digital…

Senior Digital Transformation Executive Arkadiusz Seredyn Joins Synerise

Arkadiusz Seredyn Has Previously Held Various Senior Positions at SAS and Orange Arkadiusz Seredyn, formerly Executive of Digital at Orange, has joined Synerise, a technology company providing Next Generation Growth Cloud-based on an Artificial Intelligence. As the Executive Vice President & Chief Commercial Officer, Seredyn will be responsible for commercial strategy and developing paths to drive business growth and market share. Seredyn's responsibilities at Synerise will include ownership of the customer…

ProKarma And Lenati Join Forces To Create End-To-End Digital Transformation Company

Lenati's Strategy and Customer Insights Experience Pairs with ProKarma's Expertise in Technology and Digital Engineering ProKarma, a global IT solutions company, announced a definitive merger agreement with Lenati, a Seattle-based customer experience strategy consultancy. The integration will further strengthen ProKarma’s position as a market leader in digital transformation, emerging technologies, and platforms. Lenati’s expertise spans the overall customer and digital experience, from customer insights and analytics,…