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Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement

Verint Systems Inc., The Customer Engagement Company, announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage 2019 Global Customer Conference, in Orlando, Fla “This year at Engage, we are proud to announce these global customer and partner award…

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the…

Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey Verint Systems Inc., The Customer Engagement Company, announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement…

Cint Appoints SVP of Asia Nicholas Antram to Continue Strategic Expansion Across the Region

Antram Joins EVP of APAC Karine Parsy to Strengthen Cint’s Regional Presence as Global Businesses Increasingly Require More Technology, Speed and Sophisticated Market Research Solutions Cint, the world’s sample management platform, announced the appointment of SVP of Asia Nicholas Antram. Based out of Cint’s Tokyo office, Antram will bolster Cint’s APAC leadership team as it continues to expand across the region. “Antram’s experience in demand, supply and programmatic offering in Japan will be invaluable for Cint. He has…

Teleperformance Groups ‘Praxidia Knowledge Services’ partners with CallMiner to launch TP Interact – a Comprehensive Interaction Analytics…

Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution Praxidia Knowledge Services, a specialised subsidiary of the Teleperformance Group, announced its strategic partnership with CallMiner to launch a customer solution called TP Interact. This speech and customer engagement analytics solution will optimise agent quality and customer satisfaction within contact centres across the globe. “Our ability to quickly consolidate…

Alpha Software Launches Alpha TransForm, Cuts Build Time for Robust Offline Enterprise Mobile Apps from Months to Hours

Latest Product Release Offers the Power of Low-Code and the Development Speed of No-Code Alpha Software Corporation, producer of award-winning software that speeds mobile and web app development and deployment for business and IT, announced the official launch of Alpha TransForm the industry’s first mobile app development and deployment platform that turns complex paper forms or business processes into scalable, offline-capable mobile apps in just a few hours. “We’ve worked hard to ensure that Alpha TransForm has the…

Qlik Kicks Off AI In Action: The Qlik Analytics Tour, The Largest Roadshow In Data & Analytics

Worldwide Tour to Host More Than 130 Events Across Americas, Europe, Middle-East, Africa and Asia-Pacific Qlik announced the start of its Qlik Analytics Tour, which will host 130 events worldwide involving 90+ Qlik partners to showcase the power of analytics to turn raw data into powerful insights that helps organizations lead with data. Leading organizations are investing in analytics to more easily discover and leverage key insights through data that can enable strategic action across their entire organization. Through…

GDPR Turns One: the Data Ecosystem Has Reached a New Level of Maturity

A new regulatory change isn't something many of us get excited about – unless you're a legal geek, or an attorney expecting a flurry of new business opportunities. Marketers, advertisers and tech providers alike, we all had to get our houses in order. But we have successfully made that investment, and it is paying off. Today's global data ecosystem is a more transparent, consumer-centric space than it was before GDPR. GDPR Should Be Seen as a Necessary Investment  We need to be honest with ourselves: the race to…

Social Selling Is Risky Business: How to Mitigate the Dangers

Social Selling is dramatically changing the Sales landscape at a breakneck pace. Smart Selling Tools just released the 2019 SalesTech Benchmark Survey showing a 500% increase in Social Selling technology since 2017! In fact, Sales Technology spending is increasing across the board, with a 47% increase in the same period. While no one has outright attributed my previous installments in this series with this increased investment, you can draw your own conclusions. In past articles, I’ve highlighted the value Marketing can…

Marking GDPR Anniversary, nCipher Survey Reveals Americans’ Data Privacy Attitudes

Research Shows Personal Data Privacy Is Hot-Button Issue in America, Where Distrust Runs High The General Data Protection Regulation (GDPR) went into effect in the European Union a year ago this month. GDPR, which gives EU citizens more control over their personal data by mandating how businesses must handle that information, has attracted great interest around the world. In addition, it has inspired government officials elsewhere in the world to develop laws addressing consumer data privacy concerns. 1 year on, how has…

MRC Continues DoubleVerify’s Accreditation for Desktop, Mobile Web & In-App Impressions, SIVT Traffic Filtration & Viewability

DoubleVerify (DV) the leading independent provider of marketing measurement software and analytics, announced it has been granted continued accreditation by the Media Rating Council (MRC) for DV’s desktop, mobile web and mobile in-app measurement in the areas of impressions, property-level ad verification functions, sophisticated invalid traffic (SIVT) detection and filtration, and viewability measurement. Accreditation by the MRC covers metrics within DV’s existing suite of impression quality solutions, including the DV…

StarfishETL Partners with PeopleSense, Inc.

ERP Solutions & Services Provider Integrates Made2Manage and Intuitive ERP with CRM StarfishETL, a powerful iPaaS (integration platform as a service) solution, is pleased to announce its partnership with ERP services company, PeopleSense, Inc. PeopleSense specializes in consulting and developing Made2Manage, Sage, and Intuitive ERP integrations that allow customers to unlock the hidden potential of their data. The partnership with StarfishETL will allow PeopleSense to execute integrations between CRM, Made2Manage, and…

Vonage Wins 2019 INTERNET TELEPHONY Product of the Year Awards

Cloud-Native Vonage Business Cloud Solution and Vonage’s NewVoiceMedia Conversation Analyzer Both Recognized for Industry Innovation Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services - cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. “I am honored to recognize Vonage with two…

DataRobot and Informatica Partner to Accelerate Adoption of AI Across the Enterprise

Partnership Democratizes Data Science, Empowering Next-Generation Analytics for Organizations Embarking on AI Initiatives DataRobot, the leader in automated machine learning, announced a partnership with Informatica, the enterprise cloud data management leader. Through the partnership, enterprises can accelerate and scale the development and delivery of advanced AI solutions and deliver next-generation analytics. “This dynamic partnership between DataRobot and Informatica accelerates the AI journey for joint customers by…

Seven Tech Data Executives Named 2019 CRN “Women of the Channel”

Tech Data announced that CRN, a brand of The Channel Company, has named seven of the company’s executives to the prestigious 2019 Women of the Channel list. The leaders recognized on this annual list represent technology suppliers, distributors, solution providers and other IT organizations. Each is recognized for significant contributions to channel advocacy, channel growth and visionary leadership. Chosen for their exemplary leadership and tireless work to support the channel, this year’s list of Tech Data’s Women of…

2019 TOPO Summit Recap: Customer Experience Disrupts B2B Economy

TOPO’s annual Summit brought together more than 1,500 B2B marketing and sales leaders from large global brands to discuss all-things sales and marketing in San Francisco earlier in April. Many analysts and practitioners took center stage to discuss topics such as sales effectiveness and development, account-based marketing, organizational issues and leadership, to the role technology and business innovation plays in driving strategic revenue growth for your organization. As the Founder and CEO, I took center stage and…

Zendesk Unveils Next Generation of Conversational Messaging Experiences

Company Acquires Smooch to Expand Zendesk's Omnichannel Leadership; Launches New Whatsapp and Slack Integrations Zendesk, Inc. announced it acquired Smooch Technologies Holdings ULC, the Montreal-based company behind Smooch, a platform connecting businesses with customers to power more personalized and human conversations. The acquisition marks Zendesk's next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers on any messaging channel--from websites and mobile…

Sauce Labs Named Gold Stevie Award Winner for Best Software Development Solution in 2019 American Business Awards

Sauce Labs Inc., provider of the world’s most comprehensive and trusted continuous testing cloud, announced it has won a Gold Stevie Award in the Software Development Solution category in The 17th Annual American Business Awards. The awards will be presented to the winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 11. The American Business Awards are the nation’s premier business awards program. This year, more than 3,800 nominations from organizations of all sizes and in virtually every…

revital U International Unveils New Sales App with VERB’s Interactive Video Features

VERB Technology Company, Inc., a leader in business-focused interactive video sales and marketing applications and the pioneer of Augmented Sales Intelligence software, announced that its customer revital U International LLC (“revital U”), a direct-to-consumer health and wellness company, has launched its business in the United Kingdom with their new revital U mobile app that now includes VERB’s interactive tagg video features and functionality. The custom designed mobile app and digital platform adopted by revital U direct…

How Digital Can Save Brick-And-Mortar Retail with Customer Experience Objectives

"Omnichannel Retail: How to Build Winning Stores in a Digital World," Is an Insider's Guide to Digitalizing the Modern Customer Experience for Profitable Growth  Tim Mason, CEO of digital marketing technology company, Eagle Eye and former deputy CEO of Tesco, has released a new book, Omnichannel Retail: How to build winning stores in a digital world as a guide to bringing the best of online to bear on the survival of the physical store. This trailblazing book is written specifically for consumer-facing businesses and…

AdColony Selects Pixalate as Fraud Prevention Partner

Mobile Advertising Company Creates an Additional Layer of Protection, Transparency and Measurement AdColony, the mobile performance marketplace, announced that after an extensive vetting process, it has chosen Pixalate as its partner for prevention of digital ad fraud, specifically in mobile app environments. AdColony already provides multiple layers of protection against ad fraud, including TAG certification and full compatibility with viewability measurement firms Integral Ad Science, DoubleVerify and MOAT. “We’ve…