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Speakeasy AI Announces Deeper Integration as Part of Genesys Partnership

Speakeasy AI empowers conversational AI within Genesys IVR and with live agent desktop solutions Speakeasy AI announced a deeper investment in Genesys as a partner solution, given recent successes with their integration. Speakeasy AI’s integration with Genesys IVR solutions is demonstrating capabilities for conversational AI for Genesys customers that are unmatched in the IVR industry. Robust real time reporting, faster updates, and expansion of self-service use cases while reducing customer abandons are key benefits. And…

Solace’s New Event Management Portal Simplifies Event-Driven Architecture

First-of-its-Kind "Event Portal" Enables Collaborative Creation, Sharing and Management of Events and Event-Driven Applications Solace, the modern enabler of real-time event-driven data streaming for enterprise computing, IoT and mobile applications, announced its highly anticipated new product called PubSub+ Event Portal that makes it easier for enterprises to efficiently visualize, model, govern and share events across their organization. The first event portal in the market, PubSub+ Event Portal is an addition to the…

Admix Secures Whitfield-Niven to Forge Global Growth

Admix, the non-intrusive advertising platform for developers of video games, VR and AR, announced that it has secured the appointment of Natasha Whitfield-Niven as VP Revenue. A leading light in adtech and with vast experience of developing commercial relationships across the industry, Natasha was formerly Director of Publisher Development (EMEA) at LA based online advertising technology firm, The Rubicon Project. Marketing Technology News: Alana CityStyleBot is the Stimulus to Save the High Street Post COVID-19…

Bell Techlogix Helps Indianapolis Public Schools (IPS) Support Parents and Students with E-Learning

IT services provider hires additional local staff and tailors a Customer Service Support solution to manage increased call volumes during COVID-19 Bell Techlogix, an Indianapolis based managed services provider, is proud to partner with Indianapolis Public Schools (IPS) in its ongoing efforts to provide consistent online education for more than 27,600 students during the COVID-19 pandemic. Bell Techlogix, a long-standing partner of IPS, expanded its current IPS service desk capabilities by adding a customer service…

GoDog Sports Announces Launch of Live Streaming Video Service for Youth Sports Leagues, Schools, Facilities & Tournaments

Sports Facilities Looking to Implement Social Distancing Measures and Remote Viewing Can Now Deploy GoDog GameStream, a Live Sports Streaming Service with DVR, Archiving and Highlight Creation GoDog Sports, a live streaming service provider for youth sports leagues, schools, tournaments and private sports complexes, announced the availability of GoDog GameStream throughout United States. As youth sports prepares to return to fields and video increasingly aides in social distancing, live streaming video for youth sports…

MarTech Interview with Eyal Feder-Levy, CEO and Co-Founder at Zencity

"City leadership is often left with skewed or incomplete feedback. For leaders to effectively improve their city they must be able to tap into the needs of their greater community." Hi Eyal, please tell us about your role and the team/technology at Zencity. Along with my CTO, Ido Ivri, I Co-Founded Zencity to help local governments make data-driven decisions based on their communities’ priorities when creating policies and communicating them to their residents. The Zencity platform gathers and analyzes millions of…

67% of US Broadband Households Own and Use at Least One Internet-Connected Video Device

Industry report examines device and technology platform strategies for large players Amazon, Apple, Comcast, Google, Roku, Samsung, and Sony New research from Parks Associates finds 67% of US broadband households own and use at least one internet-connected video device, either a smart TV, streaming media player, internet-connected gaming console, or connected PVR/DVR. The firm's Connected Entertainment Ecosystems: Competition & Cooperation notes that these devices get plenty of use but also have lengthening…

New Digital Platforms And Inclusive Content Enable Brands To Engage The $1.2 Trillion Asian-American Consumer Market Like Never Before

Asian American-led television shows, social media and esports present new opportunities to reach the fastest growing consumer segment in the U.S. As the United States begins a path towards economic recovery, the $1.2 trillion Asian-American consumer market will play a critical role in its revitalization. For forward-looking companies and brands, the opportunity to reach the country's fastest growing and most affluent multicultural consumer group has never been more accessible, according to Nielsen's newly published…

Brightcove Kicks Off First-Ever PLAY TV Over the Top Streaming Experience

PLAY TV viewers can access free, innovative streaming video content live or on demand with feature episodes from award winning journalists and artists like Jimmy Chin and Soledad O’Brien Brightcove Inc., the world’s leading video technology platform, announced that its first-ever over-the-top (OTT) streaming experience focused on video, PLAY TV, is officially underway and available to viewers globally, at no cost, on mobile devices and the web. Running on Brightcove Beacon™, which is Brightcove’s recently launched…

Auth0 Board of Directors Welcomes Smartsheet CFO as New Member

Industry veteran Jennifer Ceran joins Board; Auth0 adds new VPs to bolster leadership Auth0, the identity platform for application builders, today announced that Jennifer Ceran has joined its Board of Directors. Ceran has more than three decades of technology and SaaS industry experience, and will serve as an integral member as Auth0 continues its exciting growth. As CFO of Smartsheet, a modern SaaS work execution platform, Ceran leads the Finance, Procurement, IT, Facilities/Real Estate, and Operational Excellence efforts,…

CEEK Virtual Reality Release New Content From Island Records Artists Jessie Reyez, Bon Jovi, And Demi Lovato

Fans can see new interviews, experience mini-concerts and be behind-the-scenes at their video shoots CEEK Virtual Reality is pleased to announce a collaboration with UMe in which CEEK will release premium, virtual concerts through CEEK's content streaming platform.  With access to opportunities with UMG's top tier artists, Ceekers (users of the CEEK platform) are offered behind-the-scenes content and exclusive interviews. Some of the original content newly released include Bon Jovi and Demi Lovato. Also, as part of this…

Survey: Two-Thirds of Respondents Say Technology is Not Delivering Stronger Customer Relationships

65% of respondents say automation technologies only “somewhat effective” in providing all the data and context employees need Appian announced the results of its “Business Automation Technologies and the Customer Experience” survey. The objective of the survey, conducted by IDG, was to understand employee attitudes at large organizations across the United States and Europe with respect to business automation technologies and the “humanization” of business-to-customer relationships. In the midst of the COVID-19 pandemic,…

Openbravo and Adyen Team Up and Launch a Joint Ready to go Solution to Help Retailers Succeed in the New COVID-19 Reality

Openbravo and Adyen announced that they have entered into an agreement to make Adyen's payments platform available to Openbravo customers globally. Today's extremely challenging market conditions due to COVID-19 have put many retailers in a difficult position, which is the main reason why both companies decided to accompany this announcement with the launch of a joint solution for retailers that can be implemented in a matter of weeks and combines their key respective strengths to allow retailers to adapt to the new…

Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences

New cloud contact center solution to help fintech company save costs and improve workforce efficiencies To provide more personal, flexible and positive customer experiences, Concord Servicing Corporation ("Concord") has selected Genesys Cloud. A move to the all-in-one solution and the world's leading public cloud contact center platform will allow Concord to help its loan originators and capital providers work more efficiently and deliver better service to customers. In addition, the recognized leader in portfolio…

Inc. 5000 Listed Firm Deploys 3CLogic to Optimize Call Center Experience and Services

Managed Services division integrates voice platform with ServiceNow ITSM to streamline operations and increase productivity 3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations. The deployment was part of a broader effort to consolidate systems and services collected over time through company acquisitions to improve first call resolutions and drive a…

Yotpo Fast-Tracks Product Innovation for eCommerce, Showcasing SMS Marketing to Help Brands Drive Revenue and Success

Survey Reveals Nearly Half of Consumers Welcome Texts from Brands, a Significant Behavior Shift that Paves the Way for SMS Marketing to Become Top Revenue Channel for D2C Brands High-Growth Women's Healthcare Brand, Lauren Bosworth's Love Wellness, Sees Instant ROI with SMSBump by Yotpo Yotpo, the leading eCommerce marketing platform, has announced that, in light of a recent consumer survey conducted in April 2020, consumer use of mobile commerce has accelerated to position SMS as the best channel for brands to drive…

Al Rayan Bank Uses Vonage Contact Center to Avoid Business Disruption During COVID-19

Vonage, a global business cloud communications leader, announced that Al Rayan Bank, the UK's oldest and largest Sharia-compliant retail bank, avoided business disruption and maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from office locations to their homes in response to the COVID-19 pandemic. Al Rayan Bank chose the Vonage Contact Center to provide telephone banking, sales and customer service functions to customers. In response to COVID-19…

WOW! Launches WOW! tv+ in Cleveland and Mid-Michigan

IP-based video service now available in additional markets as an alternative choice to traditional TV, offering customers a better viewing experience WOW! Internet, Cable & Phone, a leading broadband services provider, today announced Cleveland and Mid-Michigan are the latest markets to offer its new video choice, WOW! tv+, for its high-speed data (HSD) customers. The Android TV-based platform features popular live channel packages, cloud DVR, and access to a deep On Demand library. It also includes a voice remote…

Cyara Automated CX Assurance Platform Reduces Time to Value for Genesys Cloud Customers

Cyara ranked top revenue-generating app in the Genesys Professional Services Expert Apps program Cyara, provider of the award-winning Automated CX Assurance Platform, has reached a new milestone in its partnership with Genesys, the global leader in cloud customer experience and contact center solutions. Cyara’s platform was ranked as the top revenue-generating Expert App* in 2019 on the Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions. The accolade reflects the trend…

TechBytes with Leah Walters, Head of Communications at monday.com

Hi Leah, tell us about the role and team you handle at monday.com. I am the Head of Communications at monday.com, a work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations. One of the most amazing things about working at monday is that it’s a truly collaborative environment where irrespective of your role, you can get involved in just about anything you want to. All of our company data is available for everyone to see and be empowered to jump into any…