Broadvoice Hires Former Google Product Expert Khoi Nguyen as Head of Product

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, has hired Khoi Nguyen, technology product management veteran, as its head of product to drive product innovation in support of the company's 80% year-over-year growth. Nguyen is an award-winning product executive who comes to Broadvoice from notable brands, including Google, OpenX, and Rubicon Project. "I'm thrilled to introduce and welcome Khoi Nguyen to the team," said George Mitsopoulos,…

WeTransfer Unveils Brand Campaign, “Please Leave,” Reflecting the Relationship Between People and Technology

Celebrating WeTransfer’s Role and Purpose in Supporting Creativity and the Flow of Ideas Without Distractions or Interruptions WeTransfer, the company that supports creativity with an expanding portfolio of tools that move ideas and preserve focus at every stage of the creative process, unveiled its new global brand campaign, called “Please Leave.” The campaign highlights the new reality that digital technologies have often become a distraction from productivity, and the unique role that WeTransfer has in helping people…

TechnologyOne Dials Up Global SaaS Business With RingCentral Cloud Solutions

RingCentral Office, Meetings and Contact Center Solutions Enhance Employee Collaboration and Innovation RingCentral, Inc. a leading provider of enterprise cloud communications, collaboration, and contact center solutions, announced that Australia’s largest enterprise software as a service (SaaS) company, TechnologyOne, has selected RingCentral’s cloud communications platform to streamline customer engagement and connect its global workforce for increased innovation and productivity. The deployment of RingCentral will…

Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership and Listening at Scale in the…

Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey Verint Systems Inc., The Customer Engagement Company, announced the launch of the industry’s first comprehensive, enterprise-wide view of the voice of the customer, now a cornerstone of its expanding Voice of Customer VoC) strategy. Tailored to serve the unique needs of CX leaders, Verint Unified VoC* provides a complete view of direct, indirect and inferred VoC from across key customer engagement…

Pulse Insights Ranked a Strong Performer in Digital Voice of Customer Specialist Platforms by Independent Research Firm

Earns the Highest Possible Scores in Integrations & Data Sharing Criteria Pulse Insights LLC, a  leading SaaS solutions provider for enterprise marketers, announced that it has been named a Strong Performer in a Forrester research report published today. The Forrester Wave: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019 examines the current state of digital voice of customer feedback offerings, and evaluates the players that matter most in the space. Forrester recognized Pulse Insights for its…

Yes Marketing Joins Forces with Adobe to Provide Leading Technology Combined with White Glove Agency, Implementation, and Program Management…

Adobe to Power Yes Marketing's Enhanced Technology Capabilities as the Leading Multichannel Marketing Service Provider Evolves Its Offering for Prospective and Existing Customers Yes Marketing announced that it is advancing its relationship with Adobe. The newly enhanced relationship will include a unique value proposition for brands who will benefit from white glove agency, implementation and program management services from Yes Marketing paired with the advanced capabilities of Adobe Campaign, the industry's leading…

Uberall Study: Over 20% Using Voice Search Every Week

Most Are Using Voice Search in Their Home (37%) or Car (34%) Uberall, Inc., the location management solution for businesses competing to attract and win local brick-and-mortar customers, recently released its “Uberall Voice Search Readiness Report 2019,” analyzing 73,000 business locations across SMB, mid-market and enterprise. While analyzing thousands of businesses, Uberall also surveyed 1,000 consumers to find out if and how they were adopting voice search to find local business information. Key findings from the…

Luokung Technology Corp. Announces to Acquire Artificial Intelligence Company

Luokung Technology Corp. (LKCO) ("Luokung" or the "Company"), a leading global spatial-temporal big-data technology company and a leading interactive location-based services company in China, announced that it has signed a stock purchase agreement to acquire 67.36% of Beijing BotBrain AI Technology Ltd and BOTBRAIN AI LIMITED (collectively "BotBrain "). The Company will invest RMB 20 million to BotBrain and will issue 804,162 ordinary shares at USD $7 per share to the former institution investors of BotBrain to obtain…

Humanization of Technology Drives $339 Billion Brand Value Growth in Second BrandZ Top 75 Most Valuable Global Retail Brands Ranking

Amazon Maintains the Title of World's Most Valuable Global Retail Brand Increasing Its Brand Value +91% to $315.5 Billion Innovative use of technology such as artificial intelligence and data analytics has helped e-commerce deliver numerous human benefits, fuelling a 33% growth in brand value for the most powerful players in retail WPP and Kantar unveiled today. The second annual BrandZ Top 75 Most Valuable Global Retail Brands ranking and report – looking at luxury, apparel, retail and fast-food outlets – revealed the…

Mozilla’s Voice Data Crowdsourcing Project Common Voice Launches in Simplified Chinese Mandarin

Mozilla Is Now Supporting Voice Data Collection in Simplified Chinese Mandarin to Build a Publicly Available Voice Dataset for Everyone to Use Mozilla, the non-profit organization behind the Open Source Firefox browser, is excited to announce that Common Voice, its initiative to crowdsource a large dataset of human voices for use in speech technology, has launched in Simplified Chinese Mandarin. Thanks to Mozilla's communities and our deeply engaged language partners people can now donate their voice. Speech…

Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019…

Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call Journey, a leading pioneer in Conversation Analytics, to help businesses identify CX gaps, improve the quality of their CX programs, and excel in today’s super competitive consumer landscape. With Avtex expertise in providing end-to-end CX solutions and cutting-edge strategies and Call Journey’s AI-Powered Conversation Analytics technology, businesses can…

Just 17% of Online Shoppers Make Frequent Purchases via Voice While 63% Are Compelled to Click from Social

Episerver Releases Consumer Survey Results Highlighting Cross-Channel Preferences and Personalization The number of consumers indicating they conduct research with voice-assisted devices such as Amazon Echo and Google Home has increased 83 percent year over year according to Episerver, the company transforming digital experiences. Simultaneously, social media – a once-nascent purchasing channel itself – is now a mainstay in people's path toward purchase as almost two-thirds of online shoppers (63 percent) have clicked on…

SherWeb Introduces UCaaS Integration of Microsoft Office 365 With World-Class Hosted Voice

SherWeb Teams with Convey to Expand into the US Telecom/Cloud Channel Convey Services and SherWeb, a leading provider of cloud services based in Canada, announced a joint initiative to introduce SherWeb’s advanced cloud solutions into the US telecom, cloud and IT channel market. Together they are unveiling the SherWeb UCaaS Connector, a hosted voice solution tightly integrated with Microsoft Office 365. SherWeb is rolling it out to small-to-medium sized business (SMB) through channel sales partners, VARs and MSPs. SherWeb…

Broadvoice Receives 2019 INTERNET TELEPHONY Product of the Year Award

b-hive Recognized for Industry Innovation Broadvoice, an award-winning provider of hosted voice, unified communications (UC), and SIP Trunking services for businesses, announced that TMC, a global integrated media company, has named b-hive as a recipient of a 2019 INTERNET TELEPHONY Product of the Year Award. "b-hive is constantly evolving with the latest communication innovations to increase productivity and ease workflow for today's small and midsize businesses (SMBs)," said George…

Broadvoice Names Marisa Freeden as Vice President of Brand and Experience

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, has announced that Marisa Freeden has been named as the company's Vice President of Brand and Experience. Marisa has more than a decade of experience in marketing and specializes in the business, technical and creative aspects of sales, marketing, and branding.  In her new role, Marisa will lead the overall brand for Broadvoice, including the planning, development, and the execution of the company's…

OZ Partners with Orbita to Bring Innovative Voice- and Chatbot-Powered Virtual Assistants to Life Sciences and Pharmaceutical Industries

Companies Will Leverage Extensive Knowledge in Conversational AI to Solve Customer Experience Challenges for Health Care OZ, a global consulting company enhancing customer experiences through digital innovation, has announced its partnership with Orbita, Inc., the healthcare industry’s leader in conversational AI for enterprise-grade voice- and chatbot-powered virtual assistants. OZ will combine its digital innovation and development services with Orbita’s market-leading platform to create unique, customer experience (CX)…

Bazaarvoice Report: Shoppers Crave Connection and Conversation with Brands and Retailers

Annual Shopper Experience Index Shows Influence of User-Generated Content on Omnichannel Shopping and Cites Mobile and Social Commerce as Areas of Focus Bazaarvoice, Inc., the provider of user-generated content (UGC) and shopper data solutions, released its annual Shopper Experience Index. Based on data from over 6,000 websites in the Bazaarvoice Network, a survey of more than 500 brand and retailer clients, and a global survey of more than 2,000 consumers, the Shopper Experience Index explores the influential role of UGC…

Making Voice Tech More Human Is as Easy as 1-2-3

Customers love technology, but they crave human interaction too. Several years ago, Gartner predicted customers would manage 85 percent of their relationships with an enterprise without interacting with a human being. But a PwC survey from last year found that 82 percent of Americans and 75 percent of all consumers want to interact with a real person. That creates a thorny dilemma for companies. Businesses are going all-in on digital transformation so they can compete and win in the future. But they also know business…

Ataccama Included in the Gartner Peer Insights ‘Voice of the Customer’: Master Data Management Solutions Report

Ataccama—a leading provider of AI-powered data curation solutions—has been included in the 2019 Gartner Peer Insights ‘Voice of the Customer’: Master Data Management Solutions Report Ataccama ONE integrates Data Discovery & Profiling, Data Catalog & Business Glossary, Data Quality Management, Big Data Processing & Data Integration, and Master & Reference Data Management. It gives you the option to start with what you need and seamlessly extend as your business requires. Marketing Technology News:…

Is Voice-Enabled Shopping Retail’s Missing Link?

This past holiday season, voice-activated shopping was among the various options consumers had available to make their purchases. Technologies such as Amazon Alexa and Google Assistant offered consumers the ability to make and execute fast and convenient purchase decisions. They promised to be a shopping nirvana for everyone from the most die-hard shopaholic to the casual shopper looking to avoid holiday traffic. Retailers are right to be optimistic about the power of voice. According to a Walker Sands’ report, 50% of…