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Adobe Introduces Adobe Experience Manager as a Cloud Service

Adobe has unveiled Adobe Experience Manager as a Cloud Service, part of Adobe Experience Cloud. The company said its cloud-native solution for digital experience management brings together rich out-of-box capabilities and content customization options that marketers and developers demand, combined with SaaS-like agility. Brands can onboard and access the application in minutes, and go live with dynamic and personalized content and experiences in just a few weeks, not months as is industry standard. In the experience…

3 Ways to Adapt Your Digital Marketing Strategy During the Coronavirus – K2 Analytics Reveals

The recent and sudden transition into the coronavirus world of business has left some brands struggling, but K2 Analytics reveals the ways companies can successfully adapt their digital strategies K2 Analytics INC, a leading digital advertising agency in Las Vegas, identified three key steps businesses can take to adapt to the current social and economic situation brought on by the coronavirus. As many businesses have had to put an indefinite hold on in-person operations, the digital market place has quickly become the…

BriefCam Announces Video Analytics Innovation for Contact Tracing, Physical Distancing

New capabilities to help prevent the spread of COVID-19 and support the safe and responsible re-opening across the globe BriefCam, the industry’s leading provider of Video Content Analytics and VIDEO SYNOPSIS® solutions, today announced significant new capabilities to its product portfolio with v5.6.1 of its innovative and extensible video content analytics platform. The new capabilities will help to prevent the spread of COVID-19 and support the safe and responsible re-opening across the globe. New features available in…

Improving Agent Experience is Essential for Improving Customer Satisfaction and Loyalty

NICE inContact announced the findings from its latest research study, detailing the experiences, opportunities, and challenges of contact center agents who are a vital link to improving customer satisfaction and loyalty. The State of Experience and Engagement in Today’s Contact Centers study, commissioned by NICE inContact and ICMI, polled over 150 agents across 20 different industries to better understand where they view their greatest impact on customer experience, serving as effective brand ambassadors, and inspiring…

Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

BlueSnap Integrates with Splitit to Improve the Merchant and Customer Experience on Installment Payments

All-in-One Payment Platform's Partnership with Installment Payment Technology Leader Will Automate Processes, Accelerate Growth BlueSnap, an All-in-One Payment Platform listed in the Inc. 5000, announced its integration with Splitit in a partnership that will improve the merchant and customer experience on installment payment transactions. Splitit Payments Ltd offers no-fee installment payments on credit card purchases, allowing consumers to break payments into smaller increments. BlueSnap provides everything…

Redeam and Experience Hub Prepare for the Future with Partnership to Connect the World to Yas Island Experiences

Experience Hub to capitalize on Redeam's superior technology and API-building capabilities to enhance digital infrastructure and enable a seamless recovery for the travel industry Redeam, the leading and only independent global connectivity stack with digitized channel management and voucher redemption/reconciliation solutions for the Experiences industry, announced its new partnership with Experience Hub. A subsidiary of Miral Asset Management, Experience Hub is the international trade and promotion arm of Yas Island Abu…

Ecrion Enhances Its Customer Experience Platform Providing More Customization

With the upgraded CCM platform, Ecrion is providing a faster, user-friendly customer communication management solution Ecrion announced the release of the latest version of its customer communication (CCM) and customer experience (CX) platform. This release, based on a microservices architecture, also introduces a new suite of digital experience (DX) applications, designed with specific business processes in mind, including insurance claim processing, loan applications, patient onboarding, and more. "For businesses…

Parks Associates: Adoption of Home Control Systems Experienced a 38% Year-Over-Year Growth Rate

Consumer study addresses smart home product adoption, including voice and control platforms New research from Parks Associates' Smart Home Buyer Journey and User Experience, a survey of 10,000 broadband households fielded at the end of 2019, reveals that adoption of home control systems experienced a 38% year-over-year growth rate. The research firm confirms that 18% of US broadband households have a home control system and that roughly one-half of households with a home control system purchased their system with their…

Carzato and RouteOne Announce Online Retailing Experience Integration

Integration of two leading automotive platforms empowers consumers and dealerships in seamless buying experience Carzato, a leading automotive online services provider, announces its integration with RouteOne, a leading F&I technology provider, to furnish an optimal experience for consumers and dealers in North America. With the collaboration, Carzato's Online Retailing Experience (ORE) platform integrates with RouteOne's credit aggregation system to present indirect auto financing quotes to consumers and enable…

Booths Selects Logile’s Store Planning and Workforce Management Suite to Optimize Labor and Improve the Customer Experience

Booths' selection supports the company's strategic advancement into automation and marks Logile's expansion into the United Kingdom Logile, Inc., leading store planning, execution and workforce management solution provider, today announced that Booths, premier Northern England high-end supermarket chain, selected Logile store planning and workforce management solution suites and engineered labor standards. Booths will implement the software solutions throughout the company's retail store locations, petrol stations,…

Threekit Launches Salesforce CPQ Connector to Deliver Amazing 3D and AR Customer Experiences

Salesforce CPQ Users Can Now Visualize Products in 3D and AR During the Quoting Process to Drive More Confidence, Faster Sales Velocity, in eCommerce Experiences. Threekit, a platform that lets buyers configure and customize their products in 3D, augmented reality (AR), and via Virtual Photographer, is thrilled to announce that its Salesforce Configure-Price-Quote (CPQ) Connector is now live in the Salesforce Appexchange. Threekit’s next-generation 3D and AR solution help brands on Salesforce CPQ accelerate deals,…

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with…

Velotrade Selects Dun & Bradstreet’s Data and Analytics Tools to Bolster Business Growth in the Face of COVID-19 Crisis

Velotrade, a web-based invoice financing service provider, has turned to Dun & Bradstreet, a global leader in commercial data and analytics, to use its global database to enable comprehensive, real-time analysis of customer finances and support new business generation. Velotrade is utilising D&B Credit and D&B Hoovers to maintain momentum in the challenging business environment and incipient global recession that has been triggered by the Covid-19 virus. “Our role is to provide the trade finance…

LogMeIn Recognizes Outstanding Customer Experience Leaders and Performers with CXNext Catalyst Awards

Inaugural Awards Spotlight Companies and Individuals That Are Redefining CX LogMeIn announced the winners of the first CXNext Catalyst Awards at the conclusion of its CXNext virtual event. The Catalyst Awards honor individuals and companies that have transformed their business and redefined engagement through innovative customer experience initiatives. The awards recognized exceptional accomplishments across three categories: CX Team of the Year, CX Industry Disrupter and Outstanding Woman in CX. “The goal of CXNext is…

Brytlyt Secures Series A to Turbocharge Real-Time Data Analytics

Brytlyt provides instant visual data analysis 1,000x faster than legacy systems Brytlyt, provider of the world's fastest data analytics and visualisation technology, has raised $4 million in Series A funding from global technology investor Amadeus Capital Partners and Finch Capital. Until now, sectors with billion-record data sets such as telcos, retail and finance, have struggled to use their data to gain insights into company performance and improve customer experience and retention. This is because legacy systems…

Marketers Leapfrog into Digital-first Era Through Data-driven Experiences Powered by ON24

Enterprises around the world turn to ON24 to execute a digital-first marketing strategy and drive sustainable revenue growth With businesses no longer able to connect with audiences in person, digital-first events are now the new normal. That's why companies of all industries and sizes are turning to ON24, the technology leader helping businesses innovate their marketing through interactive, data-rich digital experiences. Because of the engaging, data-rich format of ON24 webinars and virtual event experiences,…

Genesys and Zoom Join Forces to Improve Employee Collaboration and Customer Experiences

Cloud contact center leader first to integrate with both Zoom Phone and Zoom Meetings, new unified interface drives increased employee productivity and better customer service Genesys, the global leader in cloud customer experience and contact center solutions, announced it is partnering with Zoom Video Communications, Inc. to make it easier for teams to work together more efficiently. New integrations for Genesys Cloud™ with Zoom Phone and Zoom Meetings enable organizations to power their entire enterprise communications…

Merger Company ‘SmartOcto’ Result of Discovery in Editorial Analytics

The editorial analytics systems SmartOcto and Content Insights claim to have found the holy grail in the news industry: a direct route from insights to profit. The companies regard the results of their joint efforts on the groundbreaking Value+ project so powerful that they decided to merge. As the new company ‘smartocto’ they will take their unique solution to more newsrooms in the world, backed by a consortium of prominent investors. Marketing Technology News: Alana CityStyleBot is the Stimulus to Save the High Street…

Merkle and Sprinklr Partner in the Middle East to Pioneer a New Way for Brands to Create Memorable Customer Experiences

Merkle, a leading technology-enabled, data-driven performance marketing agency and part of the Dentsu Aegis Network, has today announced they are partnering with Sprinklr, the leading Customer Experience Management platform (CXM), in the Middle East and North Africa, to improve digital customer experiences across the region. The partnership combines world-class creative talent and category-defining technology to help organizations develop breakthrough digital marketing, advertising and customer care strategies. Merkle…