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Mediavine Partners with GumGum as Verity Early Adopter

Advertisers now can apply cutting-edge comprehensive content category and keyword-based contextual ad targeting across Mediavine's entire high-quality lifestyle publisher inventory Mediavine, a Comscore top 25 digital media property this month started utilizing Verity, a new product designed to provide contextual data and content classification to help publishers serve keyword and contextual categorization, allowing for more robust ad targeting and brand suitability in the era of cookieless data. Developed by the AI…

TechBytes with Daniel Winterstein, Co-Founder at Good-Loop

Looking back at the year 2019, how did it unfurl for you and the AdTech industry? 2019 has been a turbulent year in AdTech. At the time of writing, Facebook is staring down four separate antitrust investigations, Apple is polishing its privacy credentials by cracking down on cookie workarounds and the six months the UK Information Commissioner’s Office (ICO) gave the AdTech industry to get its real-time bidding house in order is almost up. Given this backdrop, the year 2020 could be very challenging for every AdTech…

UnionBank Takes Honours at Global Retail Banking Innovation Awards 2019 for Unscrambl-Developed Technology

Unscrambl's qbo CX, an AI-powered contextually-aware and location-aware chatbot developed for UnionBank, wins Highly Acclaimed Chatbot Service Unscrambl, the company democratizing data discovery and insights consumption to accelerate the way businesses make decisions, announced today that its partner, Union Bank of the Philippines (UnionBank), has received the award for Highly Acclaimed Chatbot Service at the 2019 Global Retail Banking Innovation Awards in Singapore. Unscrambl developed the chatbot to enhance customer…

Virtual Digital Assistant Use Cases Expand in the Enterprise Sector, Driving Software Revenue to $8.9 Billion in 2025, According to Tractica

Customer Service, E-Commerce, Business Applications, and Healthcare are Identified as Growth Areas for Virtual Digital Assistants Significant advances in combining natural language processing (NLP) with other forms of artificial intelligence (AI), primarily machine learning and deep learning, are making enterprise virtual digital assistants (VDAs) more intelligent and useful. Over the next 3 to 5 years, natural language AI will continue to improve and sentiment and emotion recognition AI will evolve. According to a new…

How Gaps in Technology Affects Marketing Technology

A lot of marketers are under pressure to yield a return on marketing investment or ROMI. But then again, in general, they don’t feel ready that’s why they are performing less well. In addition to that, a number of marketers have misleading beliefs when taking on Digital Marketing services. In fact, there had been a report which says that more than 70% of marketers reveal that they are mostly bothered as regards determining and showing the return on Marketing investment. When a certain brand is without Marketing systems…

How to Motivate Your Service Organization for Customer Success

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service. Another study by American Express stated that 42 percent of consumers mentioned that they would visit a place if an acquaintance says good things about the service. All these facts establish with much conviction that the importance of customer experience is something that is never stressed enough. Even if you do not go by the facts, think of a simple example. What do you do…

True Influence® Launches Intent Data Feed for B2B Marketing and Sales

Users Gain Access to Verified Intent Data That Helps Generate Powerful Market Intelligence and Customer Insights, as Well as Access to the Full Functionality of the Company's InsightBase True Influence®, the technology leader of intent-based marketing and demand generation solutions, announced its IntentBase®  intent data feed that provides B2B marketer, data and IT with the identification of meaningful intent signals that represent real opportunities to engage and connect with a target audience. "Quality intent data…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

Tableau Welcomes World’s Largest Community of Data Enthusiasts to 12th Annual Customer Conference

Launches Tableau Blueprint to Help Businesses Build a Data Culture Across Their Organization Tableau Software, the leading analytics platform, kicks off Tableau Conference 2019 in Las Vegas, bringing together its largest group of global customers, partners and data enthusiasts ever to harness and celebrate data’s transformative power. The conference kicks off with a can’t-miss keynote address from Tableau CEO Adam Selipsky featuring Tableau Blueprint, an innovative methodology that helps companies create a data culture…

Kore.ai Raises Funding from Vistara Capital to Drive Innovation and Accelerate Growth

Growth financing further expedites global expansion of industry-first, enterprise-grade conversational AI technology Kore.ai, the leading conversational AI platform provider, announced it has secured growth capital from Vistara Capital Partners. This funding will support Kore.ai’s continued advancement of the conversational AI technology for the enterprise sector and also accelerate its global growth initiatives. Kore.ai offers an all-in-one conversational AI platform (as-a-service) that allows enterprises to build…

The Value of Values: AI’s Potential to Usher in a More Civilised Web

To maximize value, organizations must balance the capabilities of AI against consumers’ societal values A new international study commissioned by WP Engine and conducted by researchers at The University of London and Vanson Bourne explored the present and near future of artificial intelligence (AI)-driven human digital experiences on the web, and the often tenuous but also potentially rewarding relationship between consumers, brands and AI. The study, which surveyed consumers and enterprise companies (1,000 employees or…

Serviceaide Introduces Voice Recognition to Its Multi-Channel, AI-Powered Luma Virtual Agent for Service Management

Voice Extends the Power of Luma Virtual Agent to Seamlessly Engage End-Users and Customers Across Their Channels of Choice to Deliver Automated 24×7 Service and Support Serviceaide, Inc., a global provider of enterprise service management solutions, announced Luma IVR, a new interactive voice recognition capability that allows companies to turn their PBX or IVR systems into intelligent virtual agents that simplify and automate the resolution of service requests from customers and enterprise end-users. Luma IVR extends…

SAIC and Sinequa Align to Deliver an Intelligent Search Experience to NASA Marshall Space Flight Center SAIC and Sinequa Align to Deliver…

Sinequa’s intelligent search platform will empower NASA Marshall Space Flight Center to explore NASA’s Information Galaxies Science Applications International Corp. and Sinequa, a leader in AI-powered search and analytics, are working together to deliver an intelligent search experience with Sinequa’s advanced natural language processing and machine learning technologies for NASA’s global information access capability at the Marshall Space Flight Center in Huntsville, Alabama. SAIC, recently awarded a contract to…

Say It Now Drives One-To-One Conversations Between Brands and Consumers

Voice technology company expands services business with appointment of Ed French to newly-created role of commercial director Award-winning Say It Now has appointed Ed French as commercial director as it expands the services side of its business.  The role has been created to drive awareness and demand for voice technologies that allow brands to develop personalised communications that forge deeper relationships with consumers. French will be responsible for working with enterprise clients to develop voice applications…

Nansha Seizes the High Ground of the AI Industry

At the 2nd AI & I Guangzhou International Summit, Guangzhou Nansha District Artificial Intelligence Vocational Education and Training Center was launched. The center will partner with domestic and overseas universities such as the Hong Kong Polytechnic University, University of Southern California and South China University of Technology in terms of teaching resources, curriculum designing and reciprocal recognition of credits. As a part of AI industrial ecosystem, vocational talents training is of vital importance.…

[24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI

Support for Leading Messaging Platforms and Integration with IBM Watson and Google TensorFlow Builds on the Company's Strong AI Legacy 7.ai, Inc., a global leader in intent-driven customer engagement solutions, announced that it has expanded its messaging capabilities with advanced conversational AI capabilities. With this release, companies can now enrich messaging channels such as Apple Business Chat, Google RCS and Facebook Messenger with industry-leading conversational AI, sophisticated routing capabilities, and…

TechBytes with Alyssa Simpson Rochwerger, VP of Product at Figure Eight

What inspired your journey into technology? During my first job after college, I worked at a startup in the customer service department. I talked to customers, figured out what was concerning them and tried to stop them from canceling their service. Quickly, I learned that I wanted to solve the customer problems I was hearing about daily. That desire led to me working more closely with engineering teams. Eventually, that path took me into my current career in technology. As a woman leading Product team in the tech…

‘Yext Answers’ Launched to Help Brands Take Back Their Truth; Brings AI-Based Search to Business Websites

Leading Search Experience Cloud company, Yext, today launched Yext Answers. Yext Answers is a revolutionary new search product that turns any brand’s website into a powerful search engine capable of answering consumers’ questions directly with brand verified answers. This launch is the latest step furthering Yext’s mission to deliver "perfect answers everywhere". The customer journey starts with a question, and every day consumers search for answers about brands. However, they are increasingly served false or misleading…

Turn.io Launches Behaviour Change Chat Platform for Social Impact

Against the background of an increased focus on the role of technology to solve some of the world's biggest challenges, sees the launch of Turn.io a product that leverages messaging platforms for social impact. A screenshot of the Turn.io product dashboard for MomConnect, the Maternal Health Programme in South Africa. Turn.io today launched its global product that leverages messaging platforms for social impact organisations. an enabler for both engagement and behaviour change, Turn is currently…

IBM Watson Helps Lufthansa Group Optimize Its Customer Service

Lufthansa and IBM collaborate in the field of artificial intelligence (AI); new AI Studio leverages IBM Garage method IBM and the Lufthansa Group have joined forces to establish the Lufthansa AI Studio, a collaboration that will use artificial intelligence (AI) to help address the airline's business challenges, such as improving customer service. Leveraging the IBM Garage method, the Lufthansa AI Studio's interdisciplinary team consists of IBM Services professionals with diverse expertise working side by side with…