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SurveyMonkey Advances Cloud Operations in Europe for Enterprise Customers with Launch of Data Centre

74% of UK Residents Care That Their Data Is Stored in the European Union, According to SurveyMonkey’s Latest Research on the General Data Protection Regulation (GDPR) SurveyMonkey, a leading global survey software company, announced it has launched a European data centre that will be available this month to new enterprise customers. The public cloud infrastructure enables SurveyMonkey to host data locally for customers located or doing business in the region, an important priority for European organisations.…

MarTech Interview with Dietmar Rietsch, CEO, Pimcore

"Each customer demands an experience that’s tailored to their specific needs and preferences, and retailers that fail to provide this will lose an entire subset of customers." Tell us about your role and journey into technology. How did you arrive at Pimcore? Pimcore was carved out of a digital agency named New Elements Media Solutions in Salzburg, Austria, in 2010, where I (along with the other co-founders of Pimcore) spent close to seven years. Pimcore was formed out of a strong desire to change the way we were…

Brightlink Releases CPaaS Platform 2.0

New Platform Extends Access to Communications Capabilities through Pre-built Tools and APIs Brightlink, a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions, has made it easier for businesses to integrate communications capabilities into their customer engagement strategies through the 2.0 release of its Communications Platform as a Service (CPaaS) Platform. Prior functionality in Brightlink's CPaaS Platform available via the Brightlink Phonebook is…

Wibbitz Releases New Research on Video Marketing Trends & Challenges for Social Media

Wibbitz, the leading automated video creation company, released the findings of its latest research on video marketing trends & challenges for social media revealing the challenges that marketers face, and the methods industry leaders take to increase marketing metrics with video. Wibbitz surveyed over 100 marketing leaders across 20 different industries, and found that the most challenging factor named for content creation was ‘lack of time’. Time was followed by Budget, Personnel and Strategy as the most…

Copper Announces New CEO, Eyes International Markets & Expansion

Fast-Growing CRM Company Copper, Now With More Than $100 Million in Venture Funding, Welcomes Dennis Fois to the Executive Team Copper, a Google Cloud-recommended CRM for G Suite, announced that industry veteran Dennis Fois will join the company as its new Chief Executive Officer. Fois joins Copper from NewVoiceMedia where he led the company through a successful acquisition by Vonage. His experience in international markets will help as Copper continues to expand globally and reimagine a new industry-standard for CRM.…

H Code and Radio Mitre SA Announce Exclusive Partnership to Reach US Hispanic Market

H Code, the undisputed leader in digital advertising for the US Hispanic market, signed an exclusive deal with Radio Mitre SA, the leading broadcast radio company in Argentina. H Code & Radio Mitre SA announce exclusive partnership to reach US Hispanic market. #digitaladvertising #multicultural #LATAM #hispanicmarketing The partnership between the two companies gives H Code exclusive access to 100 percent of all digital ad inventory for Radio Mitre’s digital platforms in exchange for monetizing Radio Mitre’s US…

Global Customer Adoption Accelerating for 8×8 Contact Center Solution

8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced accelerating momentum for its 8x8 Contact Center solution with two new customer wins, demonstrating that companies across the globe are embracing a complete cloud solution for contact center integrated with unified communications (UC). “In a competitive market like ours, you really need a joined-up solution - not an appointment system. Everyone in our team needs to understand where the…

VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution

Verint Helps Financial Services Company Enhance Data Security, Protect Member Identity and Drive Operational Efficiencies Verint Systems Inc., The Customer Engagement Company, announced that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact center. VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000…

8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences

New service launches at ICMI Contact Center Expo 2019 8x8, Inc., a leading cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, announced an expansion of services for contact center customers which provide hands-on administration and management to ensure 8x8 customers get the most value from their contact center investment. 8x8 Service Management for Contact Center is a monthly service, which is now available. The service was launched at the ICMI Contact Center Expo,…

Verint Honors 7 Award-Winning Customers Achieving Remarkable Results in Customer Engagement

Verint Systems Inc., The Customer Engagement Company, announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage 2019 Global Customer Conference, in Orlando, Fla “This year at Engage, we are proud to announce these global customer and partner award…

Vonage Wins 2019 INTERNET TELEPHONY Product of the Year Awards

Cloud-Native Vonage Business Cloud Solution and Vonage’s NewVoiceMedia Conversation Analyzer Both Recognized for Industry Innovation Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services - cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. “I am honored to recognize Vonage with two…

IBI Group Launches TravellQ Traveller Information Software

Global Design and Technology Firm Develops Cloud-Hosted Web and Mobile Solution for Public and Private Sector IBI Group, a global design and technology firm, launched TravelIQ, a cloud-hosted, white-label web and mobile traveller information solution designed for public- and private-sector clients to provide real-time, multimodal trip planning to the public. A turnkey, value-driven product for regional transportation authorities as well as private-sector clients, TravelIQ’s customizable interface can be quickly and…

Digital Audio Can Be An Advertising MVP – If Navigated Correctly

Mobile is the ideal catalyst for audio consumption affording the average adult over 50 minutes of listening time via mobile apps each day. Portability and the on-demand characteristics of this medium have shifted consumer attention, positioning audio ahead of social networking, mobile videos, gaming or messaging, according to eMarketer’s 2018 Mobile Time Spent Report. What’s more, 25% of all consumer time spent on mobile devices is now going to music, podcasts and other audio. With consumers tuning into audio…

Usabilla Named a Strong Performer in 2019

Independent Report Recognizes Usabilla’s Strong Client Relationships and Easy-To-Use Technology Usabilla, a SurveyMonkey company, announces that it has been named a Strong Performer in The Forrester Wave: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019. “always willing to pitch in and go the extra mile if called upon.” Forrester, one of the most influential independent research and advisory firms in the world, has evaluated various platforms in the Digital Voice of the Customer industry and recognized the…

TechBytes with Mykolas Rambus, General Manager at Equifax

Tell us about your role at Equifax and the team/technology that you handle? The group I look after at Equifax is data-driven marketing, which is a combination of capabilities that Equifax has had for many years. One capability is our credit marketing services business. Let's say you receive a credit card, home or auto financing offer in the mail or by email. You would know that as credit marketing. We also acquired a business in 2009 called IXI, which operates the IXI Network, a wealth data exchange of anonymized…

Freshworks Acquires Natero, a Leader in Customer Success Cloud Software

Acquisition Makes Freshworks the Industry's First Customer Engagement Platform to Seamlessly Connect Every Customer Touchpoint from First Web Visit to Latest Invoice Freshworks Inc., a global innovator in customer engagement software, announced it has acquired Natero, Inc., a leading customer success management software company. The acquisition gives Freshworks a SaaS platform that unifies marketing, sales, support and, now, customer success. With Natero's AI/ML-powered technology, the Freshworks platform puts actionable…

People.ai Scoops $60 Million Series C Funding; Announces AI-based Revenue Intelligence Tool

People.ai Has Announced a New AI Solution to Help Sales, Marketing and Customer Success Teams Have Their Best Day at Work, Every Day In Marketing Technology, AI-driven tools are slowly but surely growing in prominence. Their adoption is driving Revenue Systems to deliver on Marketing, Sales and Customer Success objectives. People.ai has constantly taken steps to address the challenges in Personalization and Intent-based marketing and sales campaigns. Today, People.ai announced the launch of its latest creation, "The Wire".…

Omar Javaid Named President of Vonage’s API Platform Group

Jay Patel Promoted to Vonage Chief Product Officer Vonage, a global business cloud communications leader, announced that Omar Javaid has been named President of the Company's API Platform Group. In this role, Omar will drive the vision and development of Vonage's communications APIs via Nexmo, the Vonage API Platform and will continue to provide strategic oversight of the Company's product portfolio. Vonage's Nexmo continues to be integral to accelerating the Company's One Vonage strategy of delivering fully integrated…

DiCentral and Nippon Information and Communication Partner for Next Generation B2B Integration Needs

DiCentral Corporation, a leading innovator in supply chain management solutions and B2B integration,  announced a technology partnership agreement with Nippon Information and Communication (NI+C), a leading information technology services firm headquartered in Tokyo, Japan. The partnership will enable NI+C to enhance their current EDI capabilities to accommodate the growing demand for outsourced B2B integration and supply chain automation. NI+C was established in 1985 as a joint venture between NTT Corporation and IBM…

Dialpad Expands to Tap EMEA Cloud Communications Market, Opens New London Office

Office Opens with Seasoned Channel Sales Team and Plans to Aggressively Scale Presence in Europe Dialpad, the only AI-driven, cloud-native business communications platform, announced an aggressive expansion of its global presence, opening a London office with new channel sales leadership, expanding partnerships with ScanSource and Avant, and a new extended digital based footprint. The company's London team will specifically focus on building channel sales momentum to meet the growing demand for cloud communications…