Talkwalker Launches Conversation Clusters, Accelerates Insight Discovery With Augmented Analytics Tool

Talkwalker Builds on Commanding Lead in AI Applications for Social Analytics With a New Visualization Tool That Uncovers and Maps Topics Visually From Millions of Social Media Conversations Talkwalker, the leading social listening and analytics company, announced the launch of Conversation Clusters, a data visualization tool that enables  marketers, PR professionals and consumer insight analysts to instantly uncover, understand and visualize the context around any topic at a glance. The launch marks a significant…

SafeGuard Cyber Expands Leadership Team to Support Growing Global Enterprise Customer Base

Tom Dukes Brings More Than 25 Years of Global Cyber Policy, Strategic Leadership, and Operational Experience to Company SafeGuard Cyber, a SaaS security platform that secures the technologies driving the digital economy, announced the hiring of Thomas A. Dukes, Jr. as Senior Vice President for Information Security and Corporate Affairs to support the growing need for data security and compliance in today's digital workplace. Dukes brings more than 25 years of global cyber policy, strategic leadership and operational…

DW Support Services Enhances Customer Experience With Localz

DW Support Services (DW) selects Localz, leading experts in last-mile location and messaging technology to digitize its real-time customer communications. DW is a leader in responsive repairs and it is vital to keep innovating and updating its services to meet continually rising consumer expectations. Localz technology will be used to enhance its current communications processes, incorporating real-time tracking and communication capabilities that consumers are starting to demand given their experience from services in other…

Nielsen Report Finds Overseas Merchants Are Actively Exploring Digitalization via Chinese Mobile Payments to Boost Sales and Customer…

Alipay and Nielsen have jointly released a new survey on the latest trends in Chinese outbound tourism and the consumption habits of Chinese travelers for the third consecutive year. This year’s survey also finds that overseas merchants are actively exploring digital operations via Chinese mobile payments to increase sales and customer traffic. This is demonstrated by nearly 8 out of 10 (78%) U.K. merchants surveyed saying they are likely to recommend Alipay to their peers, especially for utilizing digital operations to…

TechBytes with Vinayak Nair, VP Research Ops and Custom Analytics at Verto Analytics

Tell us about your role and the team/technology you handle at Verto Analytics. I am our Head of Custom Research, responsible for delivering high-quality data and insights to our clients, some of which like Google are among the biggest technology companies in the world. I am responsible for using our data assets, methodology, panels, to create insights and research to answer our customers’ business questions. Why are B2B Marketing teams steadily moving toward Applied Data Science for Sales and Marketing initiatives?…

Factual Launches Data Enrichment for Brands to Enhance and Amplify Customer Data

Enrich first-party data assets with high-quality location data to derive deeper customer insights and make more informed decisions Factual, the location data platform, announced Data Enrichment, a new product that allows businesses to enrich first-party customer data with Factual’s high quality, real-world visitation data in order to better understand and engage their customers. With Data Enrichment, CMOs and other marketing decision makers can uncover deeper customer insights, enabling them to improve audience modeling…

AtScale Brings Unprecedented Big Data Analytics Scale and Performance Across Heterogeneous Data Platforms With 2020.1 Release

Delivers Intelligent Data Virtualization and Expands Autonomous Data Engineering Capabilities for Today’s Cloud Analytics Workloads AtScale, the intelligent data virtualization provider for advanced analytics, announced an unprecedented leap in multi-cloud and hybrid cloud analytics, data platform flexibility and time-to-analysis with the launch of its Adaptive Analytics 2020.1 platform release. Redefining traditional data virtualization and delivering upon the promise of cloud transformation, AtScale 2020.1 provides…

ActionIQ Raises $32 Million to Compete with Adobe and Salesforce on Customer Data

ActionIQ, the leading customer data platform helping enterprises leverage their data for personalized experiences, announced it has raised a $32 Million series C round led by March Capital Partners with participation from top investors including Sequoia Capital, Andreessen Horowitz, and FirstMark Capital. This brings the total capital raised by ActionIQ to $75 Million. With over 300% growth in the past year and an exclusive focus on large enterprise clients, ActionIQ has expanded its impressive client list to brands like…

New Study by Tealium Reveals the Customer Data Platform Landscape is Changing, and Organizations are Struggling to Navigate It

The report highlights how internal silos, changing data privacy laws and general confusion around what a CDP does are preventing companies from getting the most from their data. With the Customer Data Platform (CDP) space becoming more crowded than ever, there’s enormous confusion around what a CDP should do - as well as which CDP is right for each specific business or organization. Tealium, the market leader in the customer data platform industry, released the "Tealium State of the CDP Report 2020” which details…

74% of Customer Experience Leaders Expect CX Budgets to Rise in 2020

Customer Experience Leaders Must Deliver Gains That Justify Growing Budgets, Says Gartner  Customer experience (CX) efforts remain inconsistent in many organizations, but there are signs of greater commitment and execution for 2020, according to Gartner, Inc. Gartner’s 2019 Customer Experience Management Survey revealed that more than two-thirds of CX leaders expect budget increases in 2020. This is a considerable change compared with the 2017 survey where only 47% of CX leaders expected budgets to increase.…

Oracle Helps Customers Easily Move to Autonomous Cloud

New Oracle Enterprise Manager Automates Database Migration and Simplifies Complex Hybrid Cloud Environments To help customers easily move Oracle Databases to the cloud and simplify management of hybrid cloud environments, Oracle announced significant enhancements to its enterprise management platform, Oracle Enterprise Manager. The new release adds functionality that automates database migration and provides a single dashboard that improves visibility, control, and management for hybrid IT environments. Oracle…

Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy

Transforming Customer Service from Cost Center to Profit Center Leads to Triple Digit Revenue Growth; Positions Company for Explosive 2020 Ada, the market leader for Automated Customer Experience (ACX), is disrupting the customer service sector with a fundamentally new approach that brings an automation first strategy to drive cost savings and improved CSAT. Ada replicates manual behavior with machine learning freeing up expensive agents to pursue more meaningful, urgent tasks on behalf of customers. With Ada’s…

Environics Analytics and Snowflake Empower Canadian Tourism Industry with Faster and Better Data-Driven Insights

VisitorView Helps Tourism Organizations Better Understand Visitors and Maximize Marketing Budget Efficiency Snowflake, the cloud data platform, announced Environics Analytics, one of North America’s leading marketing and analytical services companies, uses Snowflake to support faster processing of data that underpin many of its products, including the just-launched Canadian travel and tourism industry product, VisitorView. “Our goal with Environics Analytics, as with every Snowflake customer, was to break down the data…

iOFFICE Acquires Leading Meeting Space Solutions and Workplace Analytics Company, Teem

iOFFICE, the industry leader in next-generation workplace experience and asset management solutions, announced it has acquired Teem as part of a continuing effort to help companies of all sizes create connected workspace experiences that drive enhanced business outcomes. Since 2012, Salt Lake City-based Teem has been a leading developer of cloud-based meeting space solutions and workplace analytics created to help companies improve their workplace experience while optimizing their use of space. “Teem’s superior…

Whatfix Tops 100 Fortune 500 Customers, Scores Unprecedented Customer Net Promoter Score 2X of Software Industry Average as Part of 2019…

Digital Adoption Leader achieves record year with over 630 total customers, 300% Revenue Growth,  a major AI platform acquisition and international expansion Whatfix, the leader in Digital Adoption Solutions (“DAS”), announced notable company achievements and growth in 2019 highlighting the value of digital adoption and transformation as the key to success. Notable milestones include new customers, bringing the company over 100 Fortune 500 customers, a high customer Net Promoter Score of 65 that is twice the software…

SPARXiQ and Waypoint Analytics Announce Exclusive, Strategic Partnership

Industry leaders join forces to help companies focus on what matters: Deciphering and driving long-term profitability SPARXiQ, the leader in business analytics and sales training, and Waypoint Analytics, developer of advanced profitability analytics Software-as-a-Service (SaaS), announced an exclusive, global partnership that combines SPARXiQ's industry-leading provider of pricing and sales analytics and complementary skills training with Waypoint's best-in-class advanced software. Marketing Technology News: TiVo Unveils…

Sabio Group Extends European Customer Experience Capability with Acquisition of Team Vision

Sabio Group has announced the acquisition of Team vision, a specialist provider of contact centre and CX solutions. The acquisition supports Sabio’s goal of becoming a dominant player in the European customer experience market and delivers critical scale for the company in Spain with the expanded organisation now holding a 24% market share. Created in 2003, Madrid-based Team vision is an established Genesys Partner providing a comprehensive range of CX solutions and services to many of Spain’s leading brands, including…

Medallia Announces Powerful Retail Customer Experience Capabilities at NRF 2020

Medallia, Inc., the global leader in experience management, announced three new innovative capabilities at NRF 2020, arming retailers with powerful insights to create world-class customer experiences. Rival Intelligence for Medallia Social An innovative capability in Medallia Social, Social Rival Intelligence, helps retailers and other location-based businesses understand what customers are experiencing and sharing about the competition on review sites such as Google and TripAdvisor. New self-service capabilities empower…

Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience

Lowe's makes technology investments to deliver exceptional customer experiences and empower store associates Google Cloud and Lowe's announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe's deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop. This technology foundation for the home improvement company includes new investments toward modernizing Lowes' e-commerce,…

Aftershokz Launches Customer Portal and Warranty Solution Powered by Mize

AfterShokz, the leading manufacturer of bone conduction technology, implements Mize Warranty Management solution to improve Customer Experience and increase warranty, registration and returns processing efficiency Mize, a leading provider of Connected Customer Experience Platform and Service Lifecycle Management software, announced today that AfterShokz has launched a Warranty Management solution powered by Mize for Warranty, Registrations, and Returns. AfterShokz designs and develops bone conduction headphones that…