Banner Before Header

MessageBird Enters $350 Billion Customer Service Market With Launch of Inbox.ai

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the $350 Billion Customer Service market with the launch of Inbox.ai. Recently named by both Gartner and IDC analysts as a leader in the rapidly growing cloud communications space, with Inbox.ai MessageBird is now taking on an even larger market with the unveiling of the first customer…

Cygilant Enhances SOCVue Platform for Faster Threat Detection and Response

Latest Updates Help Speed-Up Delivery of Insights and Actionable Recommendations from Security Analysts Cygilant, provider of Cybersecurity-as-a-Service to mid-sized organizations, today shared recent enhancements to its SOCVue platform that improve the speed, efficiency and accuracy of how the company collaborates and solves problems for customers. The SOCVue security operations and analytics platform enables quick and effective communication between customer IT teams and Cygilant’s Security Operations Center (SOC).…

Masergy Wins Stevie Award for Sales & Customer Service

Sixth Consecutive Stevie Award Validates Unparalleled Customer Experience Masergy, the software-defined network and cloud platform for the digital enterprise announced it was recently presented with a Silver Stevie Award in the “Customer Service Success - Technology Industries” category in the 14th annual Stevie Awards for Sales & Customer Service. This is the sixth year in a row that Masergy has received a Stevie Award, validating its customer-first approach to service. The Stevie Awards for Sales & Customer…

Loop Media, Inc. Partners With Pac-12 as Its First Sports Content Partner, to Continue to Bring the Best Programming to Its Premium Business…

Loop Media, Inc., an innovative streaming media company focused on premium short-form video for businesses and a wholly-owned subsidiary of Interlink Plus, Inc., announced a partnership with Pac-12 Networks as a key new partner and its first sports content provider. The partnership gives viewers across Loop’s business content platform access to the Pac-12 Networks’ premium short-form content offerings as they become available, including game previews, highlights, recaps, postgame reports, interviews with student-athletes and…

SailPoint Extends the SailPoint Predictive Identity Platform with New Cloud Governance Solutions

New services provide governance for IaaS cloud platforms and workloads SailPoint Technologies Holdings, Inc., the leader in identity management, introduced identity governance for IaaS platforms, resources and workloads. As enterprises adopt a multi-cloud platform strategy across AWS, Azure and the Google Cloud Platform to keep pace with digital transformation, there is a heightened need to be able to govern access to these platforms with a single identity solution. With two new cloud governance services available as part…

Signifyd Launches Its Commerce Protection Platform to Optimize Revenue Throughout the Shopping Journey

Signifyd announced the launch of its Commerce Protection Platform, an innovative retail solution that leverages its vast Commerce Network to maximize ecommerce conversion, automate customer experience and eliminate fraud and customer abuse. The enterprise-ready platform gives retailers “found money” to overcome the twin challenges of modern retail — rapidly increasing costs for top-of-funnel customer acquisition and bottom-of-funnel fulfillment. As platforms like Google, Facebook and Amazon drive up digital ad prices and…

ANINE BING Deploys NewStore Omnichannel Platform Across Ecommerce and Retail Stores

Global fashion brand launches omni order management, mobile point of service and inventory management, all run on iPhone apps NewStore, the first to provide Omnichannel-as-a-Service, today announced ANINE BING has launched the NewStore Omnichannel Platform, putting iPhone apps in the hands of associates worldwide. Mobile point of service unlocks in-store revenue drivers like mobile checkout, clienteling and endless aisle. Inventory is managed efficiently and accurately to support weekly product drops, and omni order…

Cyara Automated CX Assurance Platform Recognized with Cloud Computing Excellence Award

Cyara’s cloud-based approach enables enterprises to automate the testing and accelerate the development of innovative customer journeys that delight customers Cyara announced that TMC, a global integrated media company, has named the Cyara CX Assurance Platform a 2019 Cloud Computing Excellence Award winner, presented by Cloud Computing magazine. The award recognizes companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated services and solutions to market. “Recognizing…

Herff Jones Hires Customer Experience Executive Salena Scardina

Veteran leader to drive company's customer journey transformation Herff Jones, a division of Varsity Brands and the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students, announced the addition of Salena Scardina as Vice President of Customer Experience, an appointment within its senior leadership team. Scardina, a veteran executive with more than 25 years of experience in customer service, joins the company from HeroCX…

Autosoft Wins Three 2020 Stevie Awards for Excellence in Customer Service

Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL Autosoft was presented with three Stevie Awards in customer service, customer satisfaction, and contact center categories at the 14th annual Stevie Awards for Sales & Customer Service. Autosoft was awarded a Silver Stevie Award for "Best Use of Technology in Customer Service – Computer Industries," another Silver Stevie Award for "Best Customer Satisfaction Strategy," and a Bronze Stevie Award for "Contact …

Coronavirus: How Konga, E-Commerce Giant, Won the Admiration of Customers, Merchants, Other Stakeholders

Konga Hailed for Corona-virus Management Strategies Konga, Nigeria’s foremost e-commerce giant, has once again won the admiration of stakeholders in the e-commerce sector with its high-level emergency readiness, which came to the fore with the spread of the dreaded coronavirus outbreak to Nigeria. As a matter of fact, Konga had immediately activated a comprehensive preventive compliance system that drew widespread commendation. The development is striking, particularly considering the fact that businesses in the retail…

spurse Launches Social Reward Platform at Influencer Marketing Conference & Expo

The platform is creating a new consumption model using the power of social media, allowing users to share cashback rewards spurse announced the pre-launch of its Social Reward platform at the Influencer Marketing Conference & Expo 2020 (IMCX 2020) that took place the 25th February in Los Angeles. Attendees of this year’s networking and educational event included senior-level marketing decision-makers from brands, multi-channel networks, and influencer marketing agencies, along with social media influencers. During…

Machine Learning is Your Secret Weapon for Customer Acquisition

Chad Ruff, Chief Technology Officer at Swiftpage If you’re looking for a strategy to get ahead when it comes to customer acquisition, machine learning can be your secret weapon. While machine learning does fall under the larger category of artificial intelligence (AI), it’s a bit more specific and can be extremely effective technology to pair with your customer and prospect database. True AI can think for itself like Lieutenant Commander Data from Star Trek. Machine learning, however, can automate tasks and apply…

Hewlett Packard Enterprise Announces General Availability of the HPE Container Platform

New software solution delivers greater flexibility and lower cost for Kubernetes deployments of cloud-native and non-cloud-native applications on bare-metal or virtualized infrastructure, in their data centers, on any cloud, or at the network edge Hewlett Packard Enterprise (HPE) announced that the HPE Container Platform, unveiled in November 2019, is now generally available. The HPE Container Platform is the industry’s first enterprise-grade container platform designed to support both cloud-native and non-cloud-native…

PandaDoc Is Recognized as a February 2020 Gartner Peer Insights Customers’ Choice for Configure, Price and Quote Application SuitesIs…

PandaDoc, the leading document automation software for small and medium-sized businesses, is excited to share that it has been named a Gartner Peer Insights Customers’ Choice for Configure, Price and Quote (CPQ) Application Suites* for February 2020. Gartner defines CPQ as suites that enable sales organizations to automate and optimize the creation of quotes and orders for complex, configurable products or services. The Gartner Peer Insights Customers’ Choice distinction is based on feedback and ratings from end-user…

Command Alkon Wins Bronze Stevie Award in 2020 Stevie Awards for Sales & Customer Service

14th Annual Awards Presented on February 28 in Las Vegas Command Alkon was presented with a Bronze Stevie Award in the Best Customer Engagement category in the 14th annual Stevie Awards for Sales & Customer Service on Friday, February 29th. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.  The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious…

IZEA Completes TapInfluence Platform Integration

IZEA Worldwide, Inc., operator of IZEAx, the premier online marketplace connecting brands and publishers with influential content creators, announced that it has completed the integration of the TapInfluence platform and migration of active customers and influencers to IZEAx. The legacy TapInfluence technology platform has now been retired, and new influencer signups completed on TapInfluence.com are now powered by IZEAx technology. Marketing Technology News: Pixalate Releases 2019 App-ads.txt and Ads.txt Trends Report:…

Phunware Announces New Customer Wins for Application Transactions

Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced new customer wins for application transactions using Phunware’s proprietary Audience Engagement solution. Audience Engagement is a managed service capability that enables brands to build custom audiences and deliver targeted media to optimize engagement. Combining mobile advertising with Knowledge Graph data from over a billion devices, Phunware makes it easy to…

ForwardPMX Invests in the Future of Conversational Commerce with the Acquisition of Leading Voice & Chat Platform, Headliner Labs

Headliner Labs' Caroline Klatt and Dana Gibber join ForwardPMX to Launch the Agency's Voice and Conversational Commerce Capabilities Award-winning, global brand performance agency, ForwardPMX, announced the acquisition of leading voice and chat platform, Headliner Labs. The company's CEO and Co-Founder, Caroline Klatt, and COO and Co-Founder Dana Gibber, will join ForwardPMX as Co-Chief Innovation Officers spearheading the agency's voice and chat practice and helping to position clients for growth in a voice-enabled…

Allbound Launches HubSpot Integration to Help Customers Have Better Visibility into Partner Programs

Partners and Distributors Can Now Seamlessly Integrate HubSpot Experiences Into Day-to-Day Workflows Allbound, the leading Partner Relationship Management solution, today announced that it has launched a new integration for HubSpot. Through the integration, customers can now automatically integrate contacts and opportunities from partner referrals from Allbound and sync data inside of the HubSpot platform with a new Allbound workflow action. Marketing Technology News: Domain, Oroton, Vend, Yellow and Athena Home Loans…