There is absolutely no doubt that Amazon is one of the most innovative and successful companies in modern history. Nearly …
Wyoming Multilingual Customer Support Provider Receives First Seed Round
Language I/O, a women-founded and Wyoming-based startup that was the first to embed tech inside many CRM (client relationship management) …
Messagepoint’s AI-Powered Customer Communications Management Solutions Now Listed on Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace
Customers Can Now Deliver a Better Customer Experience Through More Personalized, Consistent and Compliant Omni-Channel Communications Messagepoint Inc. announced that …
NICE Solutions Honored by TMC for Driving Innovation and Exceptional Value for Contact Center Customers
Four Nice Solutions Received 2019 Communications Solutions Product of the Year Awards, Highlighting the Strength of Nice’s Robust Portfolio Demonstrating …
Three Segments. Three Wins. Three Times in a Row. T-Mobile Owned the J.D. Power Wireless Business Customer Satisfaction Study
The businesses have spoken. And evidently, they’re fans of international data, generous hotspot data, published rate plan pricing, Gogo inflight …
ServiceNow Named a Leader in Enterprise Service Management by Independent Research Firm
ServiceNow recognized as the largest ESM player in the market with one of the clearest and broadest strategic visions ServiceNow, …
Radisys Unveils Engage@Work: A Communication and Digital Engagement Solution for Service Providers and Businesses
One unique application, with multiple use cases – from customer and brand engagement to employee collaboration – securely and cost-effectively …
AlphaSense Announces Key Executives in Customer Success, Business Development and Marketing
New Hires Highlight Continued Growth for the AI-Based Market Intelligence Search Engine That Boasts More Than 1,000 Enterprise Customers AlphaSense, …
Talkwalker Launches AI-Powered Solution to Better Analyze Customer Conversation Data
Talkwalker, a reputed social listening and analytics company, launched their new product ‘Customer Data +‘ that allows businesses to analyze …
Perkuto Receives Dual Marketo Certifications Acknowledging Service Quality, Expertise and Innovation
Perkuto Recognized by Adobe as a Specialized Partner for Marketo Engage and Launchpoint Technology Partner Perkuto, provider of Marketo-centric solutions …
MuleSoft Announces Anypoint Service Mesh, Extending the Power of Anypoint Platform to Any Microservice
With discoverability, management and security of any microservice now available on Anypoint Platform, MuleSoft removes productivity roadblocks and supercharges innovation …
Demandbase Expands ABM Ecosystem to Include Service Providers
Certified Service Providers to Help B2B Companies Create and Execute ABM Strategies Demandbase, the leader in Account-Based Marketing (ABM), announced …
SDL Tridion DX Provides a Single Solution for Brands to Create, Manage, Translate and Deliver Content to Customers, Partners and Employees
Combines the Best of SDL’s Web Content Management, Structured Authoring and Enterprise Search in One Intelligent Content Platform SDL, a …
IRI Offers Simple Steps for Maximizing Customer Lifetime Value, Boosting Enterprise Value
Integrated Approach to Addressing CLV Includes Methods of Improving Customer Retention, Increasing Purchase Frequency and Improving Personalization Today’s retailers and …
RelyCircle Mobile App Connects Small Businesses with Customers through One-of-a-Kind Social Referral System
Customers recommend small businesses via RelyCircle App and are rewarded when their referral leads to a sale RelyCircle is a …
Nextdoor Announces Local Deals for Businesses to Reach Local Customers
Nextdoor is launching Local Deals, allowing businesses, service providers, and neighbors for hire to target their online marketing efforts to …
Consumer (Dis)Likes and Brand Loyalty in the Era of Digital Customer Experience
It’s no secret that customer experience – both in person and online – is top of mind for every modern …
SAP Empowers Intelligent Enterprises With New Data-driven Cloud Services
SAP SE announced enhancements to its business technology platform to enable intelligent enterprises to thrive in an Experience Economy. These …
Orion Governance and Deloitte Tohmatsu Risk Services Announce New Strategic Reseller Agreement to Accelerate Enterprise Digital Transformation in Japanese Market
Orion Governance, a disruptor in the Information Governance space and the provider of the enterprise information intelligence graph (EIIG), and …
Omnipresence Brings Novel Customer Experiences to the Med Device Industry
Indegene launched its Customer Experience Management (CXM) Platform to the med device industry at the recent MedTech Conference. To showcase …