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Vonage Partners with Altice Portugal to Provide Leading-Edge Customer Communications

Partnership to Enable Next-Generation Mobile Voice and SMS Messaging for Businesses throughout Portugal Vonage, a global business cloud communications leader, has announced a partnership with Portugal-based telecommunications service company Altice Portugal to provide seamless, contextual SMS and Voice communications to its customers via Nexmo, the Vonage API Platform. Together, Vonage and Altice Portugal, through its corporate brand PT Empresas, will be the first in the region to offer businesses a fully…

Lear Corporation Completes Acquisition of Xevo, a Leader in Connected Car Software and Data-Driven User Experiences

Lear Corporation, a global automotive technology leader in seating and electrical and electronic systems, announced it has completed its previously announced acquisition of Seattle-based Xevo Inc., a leading automotive software supplier that develops solutions for cloud, car, and mobile devices. The acquisition of Xevo will enhance Lear's capabilities in software, services, and data analytics and strengthen its market position in connectivity. Xevo's Journeyware suite of products combines a user-friendly interface with a…

Blueshift Raises $15 Million from Softbank to Put AI in Hands of Every Marketer

AI Helps Marketers Make the Shift from Channel-Centric to Customer Centric Marketing, by Unlocking the Power of Customer Data on Every Channel Blueshift, the leading Customer Data Activation Platform, announced $15 million in Series-B investment. This funding round is led by Softbank's new AI-focused early stage fund, Softbank Ventures Asia. Blueshift's previous investors, including Storm Ventures and Nexus Venture Partners, also participated in the Series-B, which brings Blueshift's total financing to-date to $30…

New Social Trust Index Measures Automotive Brand Trust in a #Fakenews Era

Converseon, a leading consumer intelligence technology and consulting firm that leverages human-centered machine learning to generate insights from unstructured social data released the Social Trust Index ("SoTI") for the automotive industry at the New York Automotive show. The index is the first to measure and rank expressed trust and distrust towards specific automotive brands in social media using advanced, accurate machine learning technology. The analysis, which ranked 18 brands on social data over the 18. Months…

Contact Centers Adding AI to Become More Intelligent, Responsive to Customers

ISG Provider Lens Reports See Contact Center Industry Moving from Resolving Queries to Providing End-To-End Customer Service Experiences Contact centers have evolved from query resolution to full-featured customer experience centers by embracing artificial intelligence and speech analytics, according to two new reports published by Information Services Group (ISG), a leading global technology research and advisory firm. The two ISG Provider Lens Contact Center/Customer Experience Services reports – one a quadrant…

SiriusXM Introduces New Streaming Subscription Package; Makes It Easier Than Ever To Subscribe and Listen Without a Car

New Essential Subscription Package, Available Now, Is Built Especially for People Who Want to Listen on a Mobile Phone, Tablet, Desktop, and on Connected Devices in the Home Including Devices with Amazon Alexa, Amazon Fire TV, Chromecast, Apple TV, Roku, Sonos Speakers, Xbox, Sony Playstation and Moreessential Subscribers Get Channels from SiriusXM's Unrivaled Lineup of Music, Comedy, News, Sports, and Entertainment - for $8 per Month Approximately two-thirds* of people in the US (ages 12+) stream their audio…

10 Tips for a More Successful Price Optimization Project

Managing pricing effectively can have a greater bottom-line impact than focusing just on costs. The math is straightforward: A company with a 65% gross margin and operating costs of 50% of sales would need to reduce its cost of sales by 3% or cut operating costs by 2% to equal the result of a 1% improvement in realized pricing. But a price optimization project is a major undertaking for any company. There are often multiple internal stakeholders, and it is likely to affect a wide range of internal systems and processes.…

Harvard Business Review Analytic Services, in association with CI&T, Release New Report Entitled Machine Learning: The Next Generation…

CI&T, a leading global digital solutions partner announced the availability of a new Harvard Business Review Analytic Services report, in association with CI&T entitled "Machine Learning: The Next Generation of Customer Experience." The report outlines a shift toward a more pragmatic and approachable application of machine learning and its value within the customer journey to create real solutions that meet customer needs—immediately. "We are in an important transition point with machine learning, especially now…

MarTech Interview with Liz Miller, Senior Vice President, Marketing, CMO Council

"Marketers and organizations will need to identify ways in which AI and technology can be deployed to actually enhance and accelerate delivery of a more human relationship." Tell us about your role and journey in technology. What inspired you to be a part of the CMO Council? Am I allowed to reach all the way back to the Commodore 64 as my starting point on this journey in technology? I say that because I think that my father’s curiosity in the early age of personal computing helped me grow up as a pseudo-digital native in…

AdGreetz Launches First, Fully-Automated & Integrated Marketing Platform, AdChef

AdChef Is the World’s First Platform to Produce and Deploy Millions of Unique Personalized Creative Ads to the Most Popular Digital Media Platforms/DSPs Using AI/Machine Learning Optimization AdGreetz announced the launch of AdChef, its new proprietary, fully-automated and integrated marketing platform. AdChef is the world’s first personalized video/display platform able to produce, upload and deploy millions of unique creative versions of ads to the most popular digital media platforms and demand side platforms (DSPs),…

3CLogic Announces Microsoft AppSource Certification for Microsoft Dynamics CRM

Cloud Contact Center Provider Delivers Certified Solution to Compliment CRM Platform with Deeply Integrated Offering to Drive Better Customer Experience 3CLogic, a leading provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM and official listing on Microsoft’s Appsource. The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer…

Outreach Recognized as an April 2019 Gartner Peer Insights Customers’ Choice for Sales Force Automation

The Gartner Peer Insights Customers' Choice Distinction Is Based on Feedback and Ratings From End-User Professionals Who Have Experience Purchasing, Implementing and/or Using the Product or Service Outreach, a leading sales engagement platform, is excited to share that they were named an April 2019 Gartner Peer Insights Customers' Choice for Sales Force Automation. "Gartner defines sales force automation (SFA) as systems that support the automation of sales activities, processes and administrative responsibilities for…

PCM Partners with RingCentral to Bring Cloud Communications Solutions to Enterprises

PCM, Inc., a leading technology solutions provider, announced a partnership with RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, to bring cloud communications solutions to enterprises across North America and the UK. “Our partnership with PCM further strengthens our ability to reach enterprises as we continue to expand upon our award-winning channel partner program" “As a leader in cloud communications, RingCentral is a very strong addition to our…

Pantheon Launches Community and Advocacy Program for Drupal and WordPress

The Pantheon Heroes Community Is Dedicated to Contributing to the Greater Good of the Open Web Pantheon, the leading WebOps platform for Drupal and WordPress, announces the launch of the Pantheon Heroes Community. By helping some of the brightest minds in the Drupal and WordPress communities shine, Pantheon hopes to empower Open Web development. The program will create a repository of Drupal and WordPress best practices and create content to help developers be successful in these communities. Pantheon Heroes include…

E-commerce Research from inRiver Reveals Generational Trends in Shopping Preferences

New Report AIMS to Help Brands Prepare for the Next Generation of Shoppers Leading product information management company, inRiver, unveiled a research report that focuses on the generational differences in consumer shopping habits and outlines the steps brands must take to meet the expectations of the newest generation of shoppers. The new report: Turning Browsers into Buyers: What Brands Need to Know About the Next Generation of Savvy Shoppers analyzes responses from 4,000 consumers across the United States on topics…

Quantum Metric Unveils First of its Kind Feature for Real-Time and Automatic Response to Enhance Digital Experiences

New Platform Feature Activate Enables Businesses to Transform Behavioral Data into Triggers for In-The-Moment User Experience Decision Making Quantum Metric, the digital experience intelligence platform, announced Activate, a unique capability that empowers businesses to dynamically respond to user behavior in the moment. For digital teams, taking real-time action can be the difference between a poor customer experience and a lifelong brand advocate. Activate leverages Quantum Metric's real-time data engine to surface…

Extreme Reach Taps Addressable TV Expert James Shears to Spearhead Growth of Advanced Advertising Services in its Proprietary Platform,…

Extreme Reach announced that James Shears, former General Manager of The Trade Desk’s Advanced TV practice, has joined the company in the role of VP, Advanced Advertising. A recognized expert in the emerging programmatic TV space, James brings to the company a wealth of knowledge and industry relationships that will accelerate Extreme Reach’s growth in the market. He rounds out the leadership team reporting to Chief Revenue Officer Matt Timothy, that supports AdBridgeTM, the company’s complete creative asset management…

Anomaly Detection on 5G: Possibilities and Opportunities

The much-awaited revolution is nearly here While the 5G PR machinery has been on a roll for a while now, there’s finally a clear picture of when exactly we can expect the technology to hit our shores. Come March 2020, and India will be witness to the latest advancements in cellular technology, entailing some very impressive features and benefits. As the world has moved from connected devices to cars and further onto factories, the need for enhanced communication technology has amplified multiple fold. The introduction of…

Epicor Unveils AI-Based Virtual Agent

Deep Industry-Specific Application of Artificial Intelligence Technology Simplifies Interactions with Erp Systems, Automates Tasks, and Facilitates Faster Operations Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced the release of Epicor Virtual Agent (EVA), its new enterprise-wide digital agent designed to help users work smarter and accelerate pace of operations across the business more easily. Developed to execute tasks and recommend,…

New Sales Activation Tools from Engagio Help Revenue Teams Quickly Act on Account Intelligence

Account Based Alerting Capability Enables Teams to Respond to Account Insights Faster — Resulting in Accelerated Sales Cycles Engagio, the leading provider of Account Based Marketing (ABM) Automation, announced Sales Activation Tools, a powerful and scalable set of capabilities that provide customized and relevant real-time account insights to Marketing and Sales users. The Sales Activation Tools — which include real-time alerts and reports, territory digests, and account insights in CRM — empower Marketing and Sales to…