Susan Thomas Honored as Entrepreneur of the Year Winner in 2018 Women World Awards

Women World Awards Win Focuses on Susan Thomas’ Commitment to Company Leadership, Community-Building, and Team Development 10Fold CEO Susan Thomas has been announced as one of the winners of the prestigious Women World Awards in the Entrepreneur of the Year category. The coveted annual Women World Awards program encompasses the world’s best in leadership, innovation, organizational performance, new products and services, and milestones from every major industry in the world. The win comes just a few weeks after 10Fold was…

DISH delivers Hands-Free TV with the Google Assistant

DISH First Major Pay-TV Provider to Offer Compatibility with the Google Assistant - Available on Hopper, Hopper Duo, Joey and Wally Set-Top Boxes DISH debuted its new integration with the Google Assistant for a Hands-Free TV entertainment experience. DISH customers with a Hopper, Hopper Duo, Joey or Wally can control their TV using just their voice when paired with an Assistant device, like Google Home, Android phones or iPhones. DISH is the first pay-TV provider to offer direct compatibility with the Assistant.…

Consumers Are Embracing AI and Will Reward Organizations That Offer More Human-Like AI Experiences

While Consumers Prefer Engaging with Organizations Through a Mix of AI and Humans, They Would like AI to Have More Human-Like Qualities, says Capgemini Research New research from Capgemini’s Digital Transformation Institute has revealed that artificial intelligence (AI) is no longer alien to consumers, with close to three-quarters (73%) indicating they have interacted via AI, and 69% of those who have used AI being satisfied with those interactions. The report, “The Secret to Winning Customers’ Hearts  with Artificial…

Interview with Rex Briggs, Founder and CEO, Marketing Evolution

"The biggest driver for the change is the growing awareness that B2B marketing isn’t really that different from B2C marketing."Tell us about your role and how you got here? What compelled you to start Marketing Evolution? I love making marketing and ROI measurement useful to business people. I’ve always been driven by a need to better understand problems and develop innovative solutions. This is a trait that runs in my family. It started with my great grandmother’s work estimating parts for the building of planes during…

OpenText Wins Back-To-Back Customer Contact Week Awards

OpenText Qfiniti Named Workforce Optimization Provider for Second Consecutive Year OpenText, the global leader in Enterprise Information Management (EIM), announced that it has been named "Workforce Optimization Provider of the Year" for OpenText Qfiniti at the CCW Excellence Awards. The awards are dedicated to recognizing world-class thinking, creativity and execution across the full spectrum of contact center functions. OpenText Qfiniti captures experiences to drive engagement for the contact center.…

MapR Unveils Major Data Platform Update for AI and Analytics

Leading Platform Lowers TCO and Integrates Storage and Security Across On-Premises, Edge and Cloud Deployments MapR Technologies, Inc., the industry’s leading data platform for AI and Analytics, announced a series of breakthrough MapR Data Platform advances to speed the operational impact of automated analytics, improve the productivity of developers and data scientists, lower TCO, and streamline security and storage across on-premises data centers, clouds and edge deployments. .@MapR Unveils Major Platform Update for…

Nuance Continues to Lead in Delivering Matured AI-Powered Enterprise Intelligent Assistants

New Report Helps Those Organizations Understand What Criteria They Should Consider When Evaluating Prospective Enterprise Intelligent Assistants Solutions  Nuance, a leader in conversational AI innovation, announced it has been awarded the highest combined rating of Intelligent Assistant (IA) and bot vendors for the second consecutive year in Opus Research’s "Decision Makers' Guide to Enterprise Intelligent Assistants.” Read More: TomTom Mapping Data to Power End-to-End Analytics Platform Opus Research on Enterprise…

Motive Interactive CEO & Founder, Brendan Smith, Wins CEO Achievement of the Year Award

CEO Brendan Smith Honored for Scaling Growth Through Investments in Programmatic Technology. Brendan Smith, CEO and Founder of Motive Interactive, has been announced as one of the winners in the prestigious CEO World Awards in the CEO Achievement of the Year category. The coveted annual CEO World Awards program encompasses the world’s best in leadership, innovation, organizational performance, new products and services, CEO excellence studies, corporate social responsibility, and milestones from every major industry in the…

Plantronics Completes Acquisition of Polycom

Plantronics announced that it has completed its acquisition of Polycom. The acquisition of Polycom will accelerate and expand Plantronics’ vision and enable it to deliver the broadest portfolio of end points in the Unified Communications and Collaboration (UCC) ecosystem. “We are pleased that Plantronics and Polycom are moving ahead as one company focused on putting people at the center of every collaboration experience,” stated Joe Burton, Plantronics’ President and Chief Executive Officer. “Plantronics now offers an…

West Corporation to Acquire Flowroute

The Addition of Flowroute Allows West Clients to Gain an Even More Reliable, High-Quality User Experience for Their Cloud Communication Solutions West Corporation, a global leader in technology-enabled services, announced that it has entered into an agreement to acquire Seattle-based Flowroute, a leading software-centric service provider that supplies communication services and technology for cloud-based products. Flowroute’s patented HyperNetwork helps businesses replace multiple vendors and interfaces with a single…

Cyara Empowers Contact Centers to Deliver Personalized Customer Journeys

Cyara 7.3 Validates Critical Cx Connections Between the Self-Service and Agent Segments of a Journey, Ensuring Effective Service and High Customer Satisfaction With its latest update, Cyara is taking aim at one of the biggest customer-service frustrations: the loss of data when customers move from self-service to agent-assisted service, or from one channel to another. To earn customer loyalty and satisfaction, leading global enterprises know they must deliver consistent and personalized customer experiences across all…

Marketplace Launches Amazon Alexa Skill ‘Make Me Smart from Marketplace’

New Skill for Alexa Helps Make Users Smart on the Economy, Pop Culture, Tech and Current Events with Exclusive On-Demand Voice Content Marketplace has launched its first Amazon Alexa skill, Make Me Smart from Marketplace, to deliver unique, on-demand voice content exclusively for Alexa users with new content every weekday. “We wanted to take advantage of the unique benefits of this platform rather than simply repurpose content we’re already airing elsewhere” With an Amazon Echo nearby, once the skill is enabled,…

Impartner Honored with Two Golds and a Silver in Annual IT World and CEO World Awards

Recognition Comes on the Heels of the Company's Announcement Earlier in the Week That It Has Been Named a Red Herring Top 100 Company Newly Acquired Company, Tremolo Software, Also Named a Top UK B2B Martech Company Impartner, the best-selling and most-award winning pure-play Partner Relationship Management (PRM) solution, today announced it has won three major awards from IT World and CEO World, the second major awards announcement the company has made this week.  In the IT World Awards, Impartner received a…

Linc Global Named Best AI Solution for Customer Service

Linc Global, the Customer Care Automation platform used by leading customer-centric brands, today announced it has been selected as the winner of the Best AI Solution for Customer Service for the 2018 Artificial Intelligence Breakthrough Awards. The award recognizes the best companies, technologies, products, and services throughout various categories of artificial intelligence, including machine learning, vertical applications, smart robotics and many more. “We are thrilled to be recognized as the Best AI Solution for…

Interview with Bryan Cheung, CEO, Liferay

"The foundation always has to be good content. You can’t fake that and you need to invest in content for it to really be good."Tell us about your role and how you got here? What galvanized you to be a part of a Digital Experience Platform? I’m the CEO of Liferay but I often refer to myself as a “reluctant CEO” because it was never my goal to run a company. A group of us started Liferay believing that building a successful company could be a means to serve communities and non-profits through donations, volunteering and…

Interview with Michael Dougherty, CEO and Founder, Jelli

"Most listening of streaming audio is via a mobile device, and over half of broadcast radio listening occurs when the person is out and about, in the car or on the go."Tell us about your role at Jelli and how you got here? What galvanized you to start an ad tech platform for radio stations? My co-founder Jateen Parekh and I saw radio as a huge yet “forgotten” industry, with more listeners than TV. It had a solid business model with more revenue than any digital service, yet there was very little innovation and no cloud…

TechBytes with Oded Karev, VP, Head of Advanced Process Automation, NICE

Oded Karev VP, Head of Advanced Process Automation, NICE Customer experience is now a key factor in any omnichannel engagement. The rise of Artificial Intelligence and Machine Learning has also led to the growth and proliferation of virtual assistants or chatbots. Brands are now leveraging chatbots for a variety of purposes, especially to provide customers with a seamless experience.  We spoke to Oded Karev, Head of Advanced  Process Automation at NICE, to understand the nuances of this trend.Tell us about your role at…

Interview with Nick Worth, CMO, Selligent Marketing Cloud

"Consumers measure the efficacy of brand communications against the best experiences they have regardless of sector."Tell us about your role and how you got here? What galvanized you to be a part of Selligent Marketing Cloud? I co-founded and led a digital agency called Schematic back in 1999. We grew rapidly to 350 people in seven offices and three countries before we sold to WPP in 2007. As the process was ending, I wanted to get involved in data-driven marketing. I believed that data and platforms that leverage data…

Dynamic Language Recognized with World-Class Customer Service Rating

Dynamic Language's Interpreting Services Achieved a Net Promoter Score Placing them in the "Excellent" Category. Dynamic Language recently attained a Net Promoter Score (NPS) of +71, an indication of the high esteem that customers have for the business. This achievement puts Dynamic in the "world class" category. The score was based on results from our semi-annual translation client satisfaction survey. The new score puts Dynamic Language on the same satisfaction level as giant corporations like Apple and Costco.…

Urban Airship Lands $25 Million to Further Accelerate Global Growth of its Rapidly Expanding Customer Engagement Platform

New Funding Led by Foundry Group Comes on Heels of Financial Breakeven and Groundbreaking New Products to Power Precisely Coordinated Real-Time Customer Interaction Across All Marketing Channels Digital growth company Urban Airship recently announced that it raised $25 million in Series F funding led by Foundry Group. In addition to Foundry, current investors True Ventures, August Capital, Intel Capital, Verizon Ventures, QuestMark Partners and Franklin Park Associates all participated in the round. Already operating at…