AmplifyReach, a leading augmented intelligence platform with a live Chat and AI-powered Chatbot, has partnered with Freshdesk. AmplifyReach will deliver an integrated live chat and chatbot solution for Freshdesk customers. The AI-based chatbot features the capability to build and deploy human-like conversational bots without coding, and provide 24/7 services across the web, mobile, social, messenger, and email channels.
Chatbot for Freshdesk keeps track of all conversations via tickets
The AmplifyReach Catalyst Platform seamlessly integrates with Freshdesk, automatically creating Freshdesk tickets for customer engagement with bots. The Freshdesk ticket status reflects the resolution of the conversation.
Ganesh Ram Natarajan, Senior Director — Product Management, Freshdesk, said, “AmplifyReach’s seamless integration with Freshdesk allows businesses to keep track of all conversations as Freshdesk tickets. Freshdesk customers can now build chatbots required for their various business workflows and provide 24/7 customer engagement, without any code.”
Currently, AmplifyReach delivers contextual intelligence using a core Natural Language Processing (NLP) engine with easy REST APIs to extract knowledge from unstructured text. Marketers can gain Contextual Intelligence to improve their search, discovery and relevance across multiple digital channels.
In 2017, every business organization is always on a lookout to better customer outreach of their products and services, increase sales, optimize cost, generate higher throughput with existing resources and enhance customer experience. Increasing sales and customer service are directly proportional to increased headcount.
By offering ChatBot for Freshdesk, the AmplifyReach Catalyst Platform simplifies the problem of business scale by automating different business processes with easy-to-consume conversational interface with human-like dialogue and intent switching capability. Customers can also build their own chatbot to handle various services for internal and external customers like buy, renew, support queries, product discovery, concierge services, drive-focused marketing with loyalty and rewards.
Chatbot can be configured to be pro-active or on-demand to connect with the customer. Based on the channel, historical interaction information can be retained to provide better engagement.
Chatbot for Freshdesk Offers Seamless Transfer of Services
AmplifyReach provides a rich agent terminal for human support teams to handle complex queries and questions. The platform supports team management capabilities, compliance, and enterprise security expectations. Bot to human agent transfer for complex or specialized services is seamless.
Auto-handover or single clicking on “Start Chat” lets the FreshDesk agent connect and communicate with the customer directly. Agent terminal feature also includes deep analytics and reporting, remote assistance by screen share, free agent assignment to optimize performance, historical data archive and so on.