Foresight Research: Consumer Resistance to Banking AI in Georgia

Few banks are disclosing the number of AI users that engage with their chatbots. Why?  Bank of America reported about 20 million or about 30% of their customers arere using ERICA – their chatbot.   ERICA has been in use for about 4 years, So, Foresight Research wondered about consumer resistance to AI and chatbots and … Continue reading Foresight Research: Consumer Resistance to Banking AI in Georgia